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AFTER SENDING OFFICIAL BANK LETTER, 1XBET STARTED ASKING FOR NEW THINGS AGAIN

My ₹49,700 withdrawal has been missing for more than 40 days.

1xBet first claimed the payment was successful. When I reported that the money never reached my account, they asked for bank statements. I provided them.

Then they asked for transaction history. I provided it.

Then they asked for an official bank confirmation letter stating that the funds were not received. I contacted my bank and provided the signed and stamped letter.

After receiving the official bank letter, instead of resolving the issue, they started asking for more and more documents.

Now they have asked for:

* Video recordings of my bank account
* Additional statement periods
* Repeated verification documents

The problem is simple:

Where is my ₹49,700 withdrawal?

Every time I provide exactly what they ask for, a new request appears instead of a resolution.

I have fully cooperated, provided every document requested, and even obtained official confirmation from my bank that the funds were not received.

After more than 40 days, I am still waiting for either:

1. Proof that ₹49,700 was credited to my account, or
2. The missing funds to be returned.

Player ID: 359341347

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Hello,

I am writing regarding my withdrawal of ₹50,000 requested on 25/04/2026.

Your team marked this transaction as “successful” and provided a UTR - 873667894576. However, I have verified with my bank, and they have confirmed that this UTR is NOT traceable in the UPI system. I have also checked my account statement thoroughly, and no such transaction has been received.

Details:

Deposit date: 24/04/2026 (₹20,000 via UPI)
Withdrawal requested: ₹50,000 on 25/04/2026
Status in your system: Successful
Issue: Amount not credited to my bank account
Since the UTR provided is not valid, I request the following immediately:

Valid UTR - 873667894576 / Transaction ID that is traceable
Sender bank name and payment gateway used
Proof of transfer (screenshot or confirmation from your payment provider)
Beneficiary UPI ID to which the amount was sent
If the transaction was not actually processed, I request you to reprocess the withdrawal immediately.

I have attached my bank statement (from 24/04/2026 to present) as proof that no such credit has been received.

If this issue is not resolved within 48 hours, I will be forced to escalate this matter further.

Please treat this as urgent.

They blocked my id even I had funds in my account ,they are not responding to my mail also
Worst experience ever
Biggest scam it is

very poor service they blocked and closed my account which has 1.5L without giving any reason they asked for verification i provided each and everything they asked for still they are not helping and ignoring me.