SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Mehr ansehen
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Das sagen Bewerter
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Mehr ansehen
Unternehmen hat geantwortet
Gaby from Perth handled our booking. She was fantastic, providing efficient, knowledgeable, and friendly service through out the whole process. Thanks Gaby.
Unternehmen hat geantwortet
Got a prompt call back initially and our question were answered. But multiple problems with going into system to manage booking. Finally sorted out.
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Vom Unternehmen geschrieben
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Kontaktinformationen
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australien
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.6
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2860 Bewertungen
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Aussie Cruise Queries
I spoke with Caitlyn about some queries I had concerning our 2026 cruise from Darwin to Broome.
Caitlyn promptly provided a very detailed email response. I was very impressed with the service provided.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Greg,
Thank you for your kind review!
We're so pleased to hear that Caitlyn was able to assist you promptly and provide the detailed information you needed for your 2026 cruise. We’re glad her service left a great impression, and we’ll be sure to pass on your lovely feedback.
Wishing you an amazing journey from Darwin to Broome!
Kind regards,
Suzanne
Imagine Cruising
Faith in package holidays restored…
So easy to have a holiday package with Imagine. Organised extension, transactions simple, and a great trip.
Staff in Freemantle greeters, drivers, assistants were all cheerful, informed and efficient..Have restored my faith in organised tours.
Thankyou
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Debra,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your holiday package with Imagine Holidays was easy and enjoyable from start to finish. It’s fantastic to know that the extension was smoothly organised and the transactions were simple—exactly what we aim for!
We're especially pleased that our team in Fremantle left such a positive impression. Your kind words about their cheerful, informed, and efficient service truly mean a lot. Restoring your faith in organised tours is high praise, and we’re honoured to have played a part in that.
Thank you again for taking the time to share your experience. We look forward to helping you plan your next adventure!
Kind Regards
Josh
Customer Support
We have recently returned from a…On the Ghan
We have recently returned from a holiday on the Ghan, it was advertised in November in the Saturday newspaper for $5.999.00, but when we phoned to book, the agent said, that was the price from Brisbane but it would cost extra from Perth because it's further away, and the charge would be $13.398.00, we were shocked and very reluctant to pay that much, that's an extra $1.464.00, considering the advertised price was $5.999.00. We did book in November as it's been on our bucket list, and thinking everyone from Perth would be paying the same price. When we were on the train, we made friends with other people from Perth and they said they paid the advertised price, and was never told it would be extra, they booked in December from the November advert, (the same advert as us) so why is it such a big difference, they did say they flew with Virgin, and we flew with Qantas, but we were never given the option of which company to use, of course we would have preferred to go with Virgin. I have been in touch with Virgin and Qantas about the difference in price, even though it did cost extra with Qantas we still paid $462.00 above the difference in price. Of course when I found out that we had to pay way above the advertised price, and our friends had paid the advertised price we were very angry and upset, as you know I have been in touch with you and you said there was nothing you could do about it, that we had a bargain as the real price was a lot more, what a load of rubbish, we obviously feel very ripped off and won't be travelling with you anymore, there are so many other travel companies that we have used in the past and have never had trouble with them, so anyone reading this beware of the advertised price, it's not always what you get. On a good note, the trip was very good and we enjoyed it, it's a shame we were overcharged, otherwise we would have gone with you again.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good Afternoon Doreen,
Thank you for taking the time to leave a review of your recent holiday departure and thank you for your time on the phone earlier today.
First of all, it is great to hear that you had a wonderful time onboard the Ghan and during your time travelling with us. It is all too easy to get bogged down in the negatives when we had these sort of conversations, so thank you again for highlighting those positives of your experience.
As we discussed, while we do our best to ensure that advertised prices are correct at time of print, as we submit our material to newspapers weeks in advance, it occassionally is not correct when it comes time to be delivered to you. As my colleague Charles advised you when you booked in November, the correct price for your holiday departure from Perth was $6,899 per person, and we then applied a discount for you of $200 per person as well as an upgrade to Qantas flights from Virgin free of charge.
While I am unable to comment on the specifics of another passenger's holiday reservations, we always provide our guests with the correct price at the time of reservation. It is possible that they booked at a different time to yourselves, or had a promotion applicable at the time of their reservation or some other variation to the holiday - I again cannot comment on those specifics.
Thank you again for taking the time to provide your feedback Doreen, and I hope that the excellent memories from your travels are what stay with you.
Kindest Regards,
Harrison
Senior Customer Support Executive
Gold Standard Experience
We had a wonderful experience with Imagine on an 18 day Azamara Cruise Sydney to Singapore and then on to a week long stay in India.Azamara will be our cruise line of choice from now on.We loved the small ship experience. India exceeded all expectations in every way.A huge shout out to Yasir our tour guide.He went above and beyond to help ensure the beautiful ring I purchased in Jaipur got to me safely at home when I had limited communication from the jeweller.Apart from that he was very informative about India,it’s history and it’s people.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Deborah,
Thank you so much for your wonderful review!
We’re thrilled to hear you had such an incredible journey from Sydney to Singapore aboard Azamara, and that your time in India was equally memorable. We're especially glad to hear Yasir made such a positive impact—he truly goes above and beyond to ensure our guests have a seamless and enriching experience. We'll be sure to pass on your kind words to him.
We look forward to helping you plan your next adventure with Imagine and Azamara!
Kind regards,
Suzanne
Imagine Holidays
Important information
I was losing Azamara excursion bookings and could not understand why. I reached out to Imagine Holidays and Joshua set me on the path to success. Thanks heaps, Joshua! :o)
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Thank you for your feedback. We're delighted to hear that Joshua was able to assist and guide you successfully with your Azamara excursion bookings. Your kind words will certainly be passed along to him.
Should you need any further assistance, please don’t hesitate to get in touch.
Brandon
Customer Support Executive
Imagine Holidays
What a great trip and value for money
After going on a disastrous trip with Imagine, this trip has been my best. They still have a lack of communication but the organisation(s) they contract out to makes up for their lack of details. Each organisation went out of their way to provide the best experience they could. This was also coupled with expert and experienced guides on all excursions. The meals were well above expectations.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Ray,
Thank you for taking the time to share your experience. We're so glad to hear that this trip exceeded your expectations, especially in terms of the excursions, guides, and meals. It's wonderful to know that our suppliers helped make your journey truly memorable.
We also appreciate your honesty regarding communication—feedback like this helps us improve. We’re actively working to enhance this aspect of our service to ensure a smoother and more informed experience from start to finish.
We hope to welcome you on another adventure soon, and thank you again for your valuable insights!
Kind regards,
Suzanne
Imagine Holidays
Darwin/Ghan/Adelaide
3 nights in Darwin with Harbour Sunset cruise, 3 nights on the Ghan with daily off train excursions, 3 nights in Adelaide with Barossa Valley wine tour. Fantastic experience!
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Mary,
Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic experience from Darwin to Adelaide, especially enjoying the Harbour Sunset Cruise, The Ghan journey, and the Barossa Valley wine tour. It sounds like an unforgettable adventure!
We truly appreciate you choosing to travel with us and hope to welcome you on another incredible journey soon.
Happy memories!
Kind Regards,
Suzanne
Imagine Holidays
Vietnam and Cambodia
My husband and I have just returned from 21 days in Vietnam and Cambodia. It was our first experience with Imagine holidays and I don’t hesitate to say “it will not be our last”.
Throughout the whole trip everything was well organised and well executed. Tour guides were prompt, knowledgeable and very friendly.
Hotels were of a high standard and very comfortable.
We did have one long travel day, but overall
we enjoyed every aspect of the trip. Especially the week long, all inclusive cruise with Lotus Cruises on the Mekong Navigator. The staff were amazing! It was a special highlight.
All in all we would not hesitate to recommend Imagine Holidays.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Leanne,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear that your 21-day journey through Vietnam and Cambodia was such a memorable one!
It’s wonderful to know that everything ran smoothly and that our local guides made a positive impression with their knowledge and warmth. We're especially pleased that you enjoyed the comfort of the hotels and the highlight of your trip — the all-inclusive Mekong cruise aboard the Mekong Navigator. The team at Lotus Cruises will be thrilled to hear your kind words!
We’re honoured that you’ve chosen Imagine Holidays for your first experience and even more thrilled to hear it won’t be your last. Thank you for your recommendation — we can’t wait to help you plan your next adventure!
Kind Regards
Josh
Customer Support
Vietnam and Cambodia
We just returned from a 21day Vietnam and Cambodia trip with Imagine Holidays inclusive of 7 days on the Mekong Navigator and we could not recommend this company any higher ever aspect was without doubt sensational
The hotels were beyond reproach all in all we would say that it was great value for money
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Darrel,
Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear that your 21-day Vietnam and Cambodia adventure with Imagine Holidays was everything you hoped for—and more.
It’s wonderful to know that the Mekong Navigator, along with the hotels and every aspect of the trip, exceeded your expectations. We’re especially happy to hear that you felt it was great value for money—that’s exactly the kind of experience we strive to deliver.
We truly appreciate your recommendation and can’t wait to help you plan your next unforgettable journey!
Warm regards,
Suzanne
Imagine Holidays
Katelyn was very helpful answering my…
Katelyn was very helpful answering my query and proactive in offering to send details of the hotel collection available to us.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Alan,
We're thrilled to hear that Katelyn was able to assist you effectively and provide the information you needed. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Suzanne
Imagine Holidays
It was a small Group tour of Vietnam…
It was a small Group tour of Vietnam and Cambodia. The issuing of tickets was easy. Instructions on necessary visas and travel insurance were clear. No hitch with flights from Perth to Singapore and on to Hanoi. There met the rest of our five members of the group. Met with knowledgeable guides shown hotels and arranged all ongoing tours.Throughout our two week+ tour had different but knowledgeable guides. Their arrangements with drivers, hotels etc were flawless. This is my 3rd travel arrangement with Imagine Holidays Australia. Whilst the others by Imagine were good, this one exceeded our expectations.I have used a variety of Australian based travel agents, but I have found Imagine has generally been better in the follow up and care shown to me and my wife in the arrangements. I do not know if they (Imagine) were more expensive than other competitors but the choice of hotels, the location of hotels the amount of leisure time and the meals were all excellent. Our group have all agreed without encouragement to provide review to other platforms. I am more than happy to speak to anyone in Australia of our age group (70- 84) to discuss this further. Also our Aussie groups - although diverse, got on well with each other having met for the first time. And like other tours we have been some I know will keep in touch long after this trip.
One minor suggestion- there needs to be more information available to persons who have to walk or climb steps on uneven surfaces in these countries. One member of our group had to sometimes stay back and not risk climbing steps in places like the Angkor Wok Temples etc.
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Aldoph,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your small group tour of Vietnam and Cambodia exceeded your expectations. It's wonderful to know that the booking process, travel arrangements, and the overall experience were smooth and enjoyable for you and your wife. We're also glad that our guides, hotel selections, and the balance of leisure time all added to your positive experience.
We truly value your continued trust in Imagine Holidays, and we're so happy to hear that our attention to detail and care throughout your trip stood out. It means a lot to us that you and your fellow travellers have agreed to share your experience with others—thank you for your kind words!
We also appreciate your thoughtful suggestion regarding accessibility information for travelers with mobility concerns. We'll definitely take that on board and work on improving our communication to ensure everyone can fully enjoy their travels.
We would be more than happy to connect with you in the future, and we hope to welcome you back for another amazing trip soon. Thank you again for choosing Imagine Holidays!
Kind regards,
Suzanne
Imagine Holidays
Great time on Indian Pacific rail journey
The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet friendly people from all over the world. Off train activities in Kalgoorlie, Barossa Valley, Broken Hill and the Blue Mountains were brilliantly organised and and highly enjoyable. Whilst it is not cheap, it is so worth it.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Charles,
Thank you for the amazing review! We’re thrilled to hear that your Indian Pacific train experience was fantastic. It sounds like you had a truly unforgettable journey with delicious food, great drinks, and exceptional staff. We’re so glad you enjoyed the off-train activities and had the chance to meet wonderful people along the way. We agree, while it’s a bit of an investment, the experience is definitely worth it! We hope you get to enjoy another amazing adventure again soon!
Kind regards,
Suzanne
Imagine Holidays
Brian & Kim , feeling less stressed . Thanks .
I spoke to Dana and Baxter today about details of my up coming cruise and was impressed by their friendly manner and knowledge and they covered things I hadn't thought off which was greatly appreciated and they followed through with emails for me to view.
Thank You.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Kim and Brian,
It’s fantastic to hear that Dana and Baxter provided such helpful and thoughtful service!
It’s always a bonus when you’re able to get all the details you need and even things you hadn't considered.
Thanks for sharing your experience, and I’m glad everything is coming together for your upcoming cruise!
If you have any more questions, feel free to reach out.
Kind regards,
Suzanne
Imagine Holidays
Imagine holidays cruise with extras
We recently returned from a relaxing holiday on the Cunard Queen Elizabeth from Sydney to Singapore in February organised by a wonderful Imagine team who were alway there to support the guests ,especially in Singapore .The ship was elegant and catering for all needs was excellent . One of the highlights in Singapore was the two nights entertainment with John Gleese at Raffles Hotel also part of the holiday. Big thumbs up to Imagine & already looking into our next holiday with them
Kay & Kim Rodwell
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good afternoon Kay & Kim,
It sounds like you had an incredible and luxurious experience aboard the Cunard Queen Elizabeth! The combination of a beautiful, elegant ship and such thoughtful service from the Imagine team really seems to have made your holiday special. And how amazing that you had the opportunity to enjoy entertainment with John Cleese at the iconic Raffles Hotel! It must have been a perfect blend of relaxation and excitement. It’s wonderful to hear that you’re already planning your next holiday with Imagine.
We look forward to talking with you about your next adventure.
Kind regards,
Suzanne
Imagine Holidays
Solo female traveller
As a solo female traveler, I was advised I had to make my own way to the hotel from a very busy international airport in an Asian country, as my flights had to be booked separately to everyone else. It was a daunting experience and not a good start to a dream holiday. A few times the guide did not ensure I was okay on my own. I was not asking for special treatment, just a more caring approach. The tour itself was fabulous though, as my fellow travellers were the best!
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Kay,
Thank you for taking the time to share your experience. We're delighted to hear that you had a fabulous time on the tour itself and that your fellow travellers made your journey even more enjoyable. However, we’re truly sorry that certain aspects of your trip, particularly your arrival experience and moments during the tour, left you feeling unsupported.
We completely understand that arriving in a busy international airport alone, especially in an unfamiliar country, can be daunting. While separate flight arrangements sometimes mean different transfer logistics, we regret that this wasn’t communicated more effectively, and we sincerely apologise for any stress this caused. We also appreciate your feedback regarding the guide’s attentiveness. Our goal is always to provide a seamless and comfortable experience for all our guests, and we will certainly pass on your comments to ensure our guides are more mindful of solo travellers in the future.
Your insights are invaluable, and we will use them to improve the support we offer, particularly for those travelling independently. If you choose to book with us again, we’d love the opportunity to provide a more reassuring experience from start to finish.
Thank you again for your honest review, Kay, and we’re so pleased that the overall tour and your fellow guests made it a memorable trip.
Best wishes,
Harrison
Senior Customer Support Executive
Best trip ever.
Could not speak more highly of our trip to India. Our guide (Sanjay) was helpful, organized, knowledgeable and went out of his way to ensure every individual was catered for. Every day was packed with fun, adventure, surprises and excitement. We feel as though we have seen and experienced all the things you would hope to see on a short (13 day) trip to India. Taj Mahal, Tigers, elephants, snake charmers, train rides, tut tut rides, shopping, temples, forts and much more. The accommodation was perfect at every city. Hope to return to explore more of this wonderful country.
Ray and Margy.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Ray and Margy,
Thank you again for your wonderful feedback around your trip and our guide Sanjay.
Best regards,
Suzanne
Imagine Holidays
Cruise to Singapore and Mekong River cruise
We recently did a 4 week trip through imagine holidays cruising with Queen Elizabeth to Singapore followed by 2 weeks travelling through Vietnam and Cambodia on the Mekong navigator.
The ships were superb. Choice of hotels and locations was spot on.
Mekong navigator was delightful. Great food and friendly staff providing excellent service.
The guides were knowledgeable and gave good presentations.
Well worth doing abd will certainly travel with imagine again. This is our third trip and a 4th Christmas and new year cruise coming up.
Thanks imagine
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Dawn,
Thank you for your wonderful five-star review! We’re absolutely delighted to hear that your four-week journey, from your cruise aboard Queen Elizabeth to your immersive Mekong River adventure, was such a fantastic experience. It’s always a pleasure to hear from returning guests, and we’re thrilled to know this was your third trip with us – with a fourth already on the horizon!
Your kind words about the ships, the choice of hotels, and the carefully selected locations mean so much to us. We take great pride in curating seamless and enriching travel experiences, and it’s fantastic to hear that everything met your expectations. The Mekong Navigator truly is a gem, offering a unique and intimate way to explore Vietnam and Cambodia, and we’re so pleased you enjoyed the exceptional service, delicious cuisine, and expert guidance along the way.
We greatly appreciate your continued trust in Imagine Holidays, and we can’t wait to help make your upcoming Christmas and New Year cruise just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to let us know.
Wishing you many more incredible adventures ahead, and we look forward to welcoming you back on board soon!
Best regards,
Harrison
Senior Customer Support Executive
Brilliant Solo Travelling Woman's…
Brilliant Solo Travelling Woman's journey Meeting Other Women in Group onboard USA Azamara Pursuit Australia- New Zealand 4th-20th February 2025 Cruise-
*5 Star experience with gorgeous 400 strong crew. Always helpful and 1:1 helpful experience.
* 670 passengers. Boutique ship.
*Many concurrent live entertainment, professional, singing/ dancing performances and regular, daily guest speakers. EXCELLENT.
Thank You Imagine Cruising/ Holidays, Brisbane- based Client Support/ Concierge for my Travel Assistance magnificently done at ALL airports per this cruise and on the actual cruise, Transfers/ taxis/ shuttle Services. Brilliant value. Wonderful experience/ memories with my beautiful New Zealand cousin's in Dunedin and Wellington Ports. THANK YOU, IMAGINE CRUISING AND USA'S AZAMARA PURSUIT CRUISE AUSTRALIA- NEW ZEALAND 4TH-20TH FEBRUARY 2025, ANTHEA DAVEY- GRIFFIN, HAPPY PASSENGER.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Anthea,
Thank you so much for sharing your incredible experience aboard the Azamara Pursuit on your Australia-New Zealand cruise! We’re absolutely delighted to hear that you had such a 5-star journey as a solo traveler, meeting wonderful women along the way.
It’s fantastic to know that the boutique atmosphere, exceptional entertainment, and attentive 400-strong crew made your trip so memorable. We truly appreciate your kind words about our Brisbane-based Client Support and Concierge team—ensuring seamless transfers, assistance, and travel logistics is always our priority!
We’re thrilled that you had a brilliant experience and made special memories with your New Zealand cousins in Dunedin and Wellington. Your feedback means the world to us, and we can’t wait to welcome you on another amazing adventure with Imagine Cruising!
Kind Regards
Josh
Customer Support
Learn how real tour companies look after there traveller
You really need to travel with a real travel company eg, APT OR AAT KINGS.
a tour guide on board be nice in case things go belly up.
Times, etc bus leave person behind in hotel when they not answer phone or door ...could be in need of help or dead. Second tour should have knowledge of places travelling to not bus driver.
Get porters to collect luggage take to rooms and return luggage to bus when leaving accommodation.
Lots of older need this.
Bus travels not explained how long journey is.
Breakfast boxes.
Best leave out.
Where's meet n greet night ???.
Pretty pore effort.
Never travel with your company ever again.
Some elderly people struggled through this trip.
We didn't send things we were told about.
Very, very disappointing 😞.
One star Max.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Good Afternoon Chrissy,
Thank you for taking the time to leave your review regarding your recent holiday experience, and my apologies for taking as long as I have to get back to you.
It is very concerning to hear that you had such a negative experience while on your holiday, as that is certainly not what we want or expect for our passengers and not the response I have previously had from our Murder Mystery holiday events. Hopefully when we have a chat later this week I am able to further understand your concerns and assist you in resolving them.
Thank you again for reaching out Chrissy, and I look forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Executive
Imagine Holidays left nothing to chance…
Imagine Holidays left nothing to chance on our recent holiday on the Queen Elizabeth to Singapore cruise. They were always available when required and were very friendly and obliging. When we went to events in Singapore they ensured we did not get lost by having a large amount of guides available to look after us and tend to all our needs. We will be looking towards Imagine Holidays for future trips as they impressed us immensely
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising Australia
Dear Eric and Noeleyn,
Thank you for your wonderful feedback! We're delighted to hear that your Queen Elizabeth cruise to Singapore was a seamless and enjoyable experience.
Our team takes great pride in ensuring every detail is taken care of, so it's fantastic to know you felt well looked after.
We truly appreciate your kind words and look forward to helping you plan more incredible holidays in the future!
Kind Regards
Josh
Customer Support
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