Icons Of Manhattan Bewertungen 

I ordered a chair off of the website. My credit card was charged, but I did not receive a confirmation of the prefer. When I tried to check online by entering my email and last four numbers of my phone number in the designated space, nothing happened. When I tried to call several times, all I ever got was message saying I was number one the queue. I have yet to have anyone answer my call.

We are getting 12 office chairs delivered and unfortunately the chairs were out for delivery on the Friday after Thanksgiving. I received a bunch of email notices warning that the chairs may be returned. I emailed the customer service email and received a very prompt and courteous reply from Amelia, from customer service. The email answered my concerns and let me know the delivery was rescheduled for Monday. Thank you!

Aleks' response was quick, and the issue was promptly resolved. Great customer service!

Simon was awesome telling me how to change the ship date to later

Another very satisfied customer. Last year I was in the market for an office chair when I came across an ad for Icons of Manhattan. After researching the company and their line of products I decided to give them a try. After a year of daily use, the chair still looks brand new and is just as firm and comfortable as the first day. I have been so impressed with the quality and durability of the chair that last week I decided to purchase a second, identical chair for a home office. Once again, Icons of Manhattan delivered! The chair arrived on time, actually it arrived a day earlier than anticipated, and was a breeze to assemble. Assembly time- about 15 minutes, once you unpack the chair and the accompanying hardware. Lauren, from customer service, was proactive in reaching out and making sure that I had her contact information should I have any questions about my order, the fulfillment process, and the shipping/delivery of the chair. Lauren, thank you! I wish I could attach a photo of the two chairs, side by side, because you cannot tell which one was purchased last summer (2024) and which was delivered last weekend. Needless to say, we are real fans of Icons of Manhattan and their office chairs!

Thank you for the follow up email.

My order got messed up. Sofia contacted me (without asking) and let me know that everything was back on track.

I made a mistake in the shipping address and sent an email to correct it. I was blown away when I received a message back from an actual person. Sophia was amazing and assured me that the issue has been taken care of. The personal touch was amazing. Puts your company a step above the rest.

I love your chairs, and the customer service is great.

Excellent Service. Thank you.

The website was easy to navigate. I ordered one chair first to ensure we liked it. Delivery was quick and the chair was perfect, so I placed an order for 11 more! Customer Service Rep Felix was very helpful in assisting with the removal of the tax charge due to our agency being tax exempt.

Quick response to order and answering questions

She was very professional and assured me that she would expedite the shipment since I need them very fast!

Amelia was excellent today took my call answered my questions has my chair on the way great customer service!

Very easy to order and delivery was extremely fast.

Very responsive and quick resolution by Sky. Thank you and I look forward to receiving my chair!

Felix the Customer Service Agent was very helpful and quick to reply to my needs. I would tell others about him and the company.

Thanks for the help

I was drawn to the website because of the mid-century style. The merchandise was also well-priced, and the delivery was efficient. I interacted with Laura during the order process, and she was positive, polite and super helpful. Based on the service and quality, I would definitely recommend Icons of Manhattan.