I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Mehr ansehen
Unternehmen hat geantwortet
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Mehr ansehen
Unternehmen hat geantwortet
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and com... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Shishaladen
- auch in
- Tabakladen
Vom Unternehmen geschrieben
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktinformationen
Vereinigte Staaten
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
3.9
Gut
475 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von iconhookah.com
Thank you for reaching out, and I'm sorry to hear about the damaged items and the nearing expiration date. We take product quality and customer satisfaction seriously, and we want to resolve this for you as quickly as possible.
Could you please provide us details about the damaged items, such as pictures or the order number and send it to our customer support email? This will help us assess the issue and determine the best solution, whether it be a replacement or a refund.
Looking forward to resolving this for you.
Never made mistakes with orders
20. Dezember 2024
Antwort von iconhookah.com
Thank you for your message. We're glad to hear that you've had positive experiences with your orders so far! If there's anything we can assist you with or if you ever have any questions in the future, please feel free to reach out.
We appreciate your continued support!
Smooth process and great brands
25. Dezember 2024
Antwort von iconhookah.com
Thank you for your kind words! We’re thrilled to hear that you had a smooth experience and enjoyed our selection of brands. If you need anything else or have any questions, don’t hesitate to reach out.
We look forward to serving you again soon!
j'ai pas recu ma commande Order #23757
26. November 2024
Antwort von iconhookah.com
Thank you for your message regarding Order #23757. We apologize for any confusion or inconvenience. Please note that we’ve already sent you an email with the details and next steps regarding your order. Kindly check your inbox (and your spam/junk folder just in case) for our update.
If you have any further questions or need additional assistance, feel free to reach out.
Great company!!!
Great company!!!
When I received my package everything was well put together and neatly packaged.
Will definitely be ordering again.
26. November 2024
Antwort von iconhookah.com
Thank you so much for your kind words! 😊 We're thrilled to hear that you loved how your package was put together and that it arrived in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again. If there's anything else we can do to make your next order even better, feel free to let us know.
A Better System
I am glad my stuff arrived however there was no notification on when it would have been sent out nor any proccessing receipts to indicate a purchase was made even though I submitted an email. I think it should alert people with a purchase receipt and notify when items are arriving in the future.
27. November 2024
Antwort von iconhookah.com
Thank you for sharing your experience and for bringing this to our attention. We’re glad to hear your items arrived safely, but we sincerely apologize for the lack of communication regarding your order status and receipt. Your feedback is invaluable, and we’re already working on improving our system to ensure purchase receipts and shipment notifications are sent promptly in the future.
If there’s anything else we can assist you with or further clarify about your recent order, please don’t hesitate to reach out. We appreciate your understanding and look forward to providing you with a smoother experience next time.
Great and caring customer service
8. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer service made a positive impression. Caring for our customers is at the heart of what we do, and we’re here whenever you need us. Looking forward to assisting you again soon!
Great service
31. Oktober 2024
Antwort von iconhookah.com
Thanks so much! Glad you had a great experience! If you ever have any concerns or need assistance, feel free to reach out—we’re here to help!
Everything was amazing
Everything was amazing! From great customer service and fast shipping. To products quality.
30. Oktober 2024
Antwort von iconhookah.com
Thank you so much! We're thrilled to hear you loved everything—from the service and shipping to the product quality. If you ever have any questions or need anything, don’t hesitate to reach out!
Antwort von iconhookah.com
Thank you! Glad you loved the delivery, packaging, and products. Feel free to reach out anytime!
Antwort von iconhookah.com
Thank you! Glad you enjoyed the fast service. Reach out anytime if you need anything!
Super fast shipping
Super fast shipping. Easy to use website. Love their products
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thanks so much for the kind words! We're happy to hear the shipping was quick and the website was easy to navigate. It means a lot that you love our products—let us know if there's anything we can help with
Great shop
Great shop, with high quality of products and super fast international shipping
I’m very satisfied Of all
25. August 2024
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thanks so much for the great feedback! We’re so glad you’re happy with the quality of our products and the fast shipping. We truly appreciate your support and are here if you need anything!
The head of the hookah is not what you…
The head of the hookah is not what you promised in your picture. It’s not good unfortunately.
23. August 2024
Antwort von iconhookah.com
Thank you for sharing your feedback, and we’re sorry to hear that the hookah head didn’t meet your expectations. We strive to provide exactly what’s shown, and we’d love to make this right. Please feel free to contact us through our support email or the contact page on our website, and we’ll assist you further!
Antwort von iconhookah.com
We're sorry to hear about the confusion regarding your return. We’ve processed the refund on our end, but for more details or if you need further assistance, please reach out to us through our support email or the contact page on our website. We're here to help!
Great service and timely delivery!
20. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thanks so much for the kind words! We're glad to hear you had a great experience with our service and delivery. If you need anything else, don't hesitate to reach out!
Quick shipping
3. Juli 2024
Antwort von iconhookah.com
Thanks for the feedback! We’re glad the shipping was quick for you. Let us know if you need anything else!
good flavors
The flavors are fresh which matters the most. Also some flavors are sold by one name and you get another one. I ordered Ice Blueberry but I got only Blueberry.
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iconhookah.com
Thank you for your feedback! We're glad to hear you’re enjoying the fresh flavors. We apologize for the mix-up with your order. Please reach out to us through our support email or contact page on our website, and we’ll look into this for you!
Never received my package.
4. Juli 2024
Antwort von iconhookah.com
We're really sorry to hear that you haven't received your package. Please contact us through our support email or the contact page on our website, and we'll look into it right away!
Antwort von iconhookah.com
Thank you so much! We’re thrilled to hear you’re happy with both our products and customer service. Let us know if you need anything else!
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