Iced London Bewertungen 

69
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Piezas, atención, transporte, todo es perfecto, no puedo confiar tanto en otro sitio como en ellos, son los mejores sin dudas. 💯💯

Bewertet mit 5 von 5 Sternen

I had a slight issue with a product I ordered and when I messaged about it I was not even expecting a reply just like most other brands. However, I was pleasantly surprised with quick, thoughtful, and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Do not waste your money here you will never get the jewelry. They’re great at responding with stories about why your jewelry hasn’t come or it’s coming next week or whatever excuse they have. There’s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My son is going to be so pleased with his Cuban chain, it’s very good quality and will look fab when worn. Great communication and very polite messages from ‘Mo’ when I had not input my address prope... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juwelier

Vom Unternehmen geschrieben

At Iced London, we're not just creating jewellery – we're crafting a lifestyle. Born out of a love for hip-hop and sports culture, our brand was founded on February 1st, 2019, with the vision of offering high-quality, stylish jewellery that caters to a diverse clientele. We believe that everyone should have the opportunity to express themselves through exceptional jewellery. That's why we're dedicated to offering a range of affordable and luxury options, crafted from materials such as moissanite, diamonds, silver, and gold. Our commitment to quality, innovation, and customer satisfaction is at the heart of everything we do.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

69 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(69)

24 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great Customer Service!!!

I live in DC and ordered two items from Iced London. Not only did I receive exceptional customer service (which is very important to me) I got my order relatively fast! You can tell this is a professional operation. I’ll definitely order from them again!

10. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Shiny but lose

I bought some earrings and I never thought they are shiny like that It was really worth it. The one problem is that i think the left diamond if the earring is lose like when I tip on it, it makes a clicky sound ain't a big problem tho just bit annoying.

6. Juni 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you for your review Jayden! Glad to hear you like your new earrings from us.

Send us a video of the loose earring via Instagram or WhatsApp, we will look into this issue for you regarding one of the loose earrings. If it is loose we will send a replacement out right away.

Thanks,
The Iced London Team

Bewertet mit 5 von 5 Sternen

A+ brand

A+ brand! From quality to communication to time, all A+. Thanks again

31. Mai 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you!

Bewertet mit 5 von 5 Sternen

Outstanding jewellery & customer services

Honestly can not thank these guys enough the quality of their jewellery and services is absolutely unreal i recently just had my fiancés diamond gold chain refurbished and i can not believe how unreal its turned out i couldnt recommended them enough i will be buying more jewellery and using the full restoration service annually absolutely amazing thank you so much ♥️

15. Mai 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you so much for the kind words Alexandra! Glad to hear you're happy with our service, this is what we strive for. I look forward to assisting you again soon, I'm always just one message or phone call away!

Bewertet mit 1 von 5 Sternen

Do not waste your money here you will…

Do not waste your money here you will never get the jewelry. They’re great at responding with stories about why your jewelry hasn’t come or it’s coming next week or whatever excuse they have. There’s plenty of other websites when you can have your jewelry within a week or two I’ve been waiting over two months to get a piece of jewelry that I’ll never get I don’t like to leave reviews, especially bad ones, but this has gone way way too far. It’s very unprofessional and unsettling, especially as much money as I paid for a piece of jewelry that I probably won’t get.

19. März 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Hey there,

Thanks for your feedback. We’re sorry to hear about your experience.

We’ve looked into this but couldn’t find your order details. We send weekly updates via email to all our customers who buy anything bespoke or made-to-order, and while there can sometimes be rare delays, most orders are delivered within the expected timeframe.

If you’re still waiting on your piece, please reach out to us directly at info@icedlondon.com with your order number — we'll get this sorted for you right away.

Appreciate your patience and hope to hear from you soon.

Bewertet mit 5 von 5 Sternen

I made a custom order with Iced London…

I made a custom order with Iced London and when i received the item it was exactly what i wanted and the quality was really good all through the process the communication was also really good would recommend and will also be ordering again

4. März 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you so much for the great feedback it means the world to us!

I'm glad you’re happy with the piece and the whole process from start to finish. It was a pleasure bringing your idea to life and we can’t wait to work with you again on your next project.

Appreciate you being part of the ICED LONDON family!

Bewertet mit 5 von 5 Sternen

Pendant review

I ordered a pendant and it took around 7 weeks to arrive. Customer service were quick to reply to my queries and gave me an accurate estimate. My partner loved the gift so it was worth the wait! I would definitely recommend

7. März 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thanks for taking the time to leave us a positive review Laura! Always here to help if there's anything you need :)

Bewertet mit 5 von 5 Sternen

10/10

I have worked closely with iced London on 4 custom pieces of jewelry and am always impressed by the quality. Their attention to detail and customer service truly set them apart from other jewelry companies doing similar things. Do not hesitate if you are considering purchasing from here!

21. Januar 2025
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Truly appreciate you taking the time to leave this!
It’s been an honour working with you on each piece, and we’re proud to have earned your trust. Attention to detail and taking care of our clients is what we’re all about, and it means a lot to hear it recognised.

Can’t wait to create more with you soon! 👊

Bewertet mit 5 von 5 Sternen

Amazing Work

Down to earth type people, and will definitely make sure you get your money’s worth. And he will be there every step of the way to make sure what ever you want is exactly the way you want it. Their work is Solid, they dont cut corners. Definitely will be buying again. Shipping is fast too, i got my piece in two days from london to the carribean. 🔥🔥

31. Dezember 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Appreciate you big time Shawn!

We’re all about making sure every piece is exactly what you had in mind, and it’s great to hear you felt that throughout the process. Solid work, no corners cut — that’s the standard here.

Glad your piece landed fast and clean all the way to the Caribbean. Can’t wait to create more for you soon!

Bewertet mit 3 von 5 Sternen

....

This company is a complete scam and I imagine all the positive reviews were paid for by them. I ordered a pair of earrings back in 2022 which I have still NEVER received to this day. Their customer service initially replied to me when I enquired about where my item is and to update my shipping details, and then went completely silent after that. I followed up multiple times regarding my order to absolutely no avail. Please avoid this absolute scam of a company.

Update: Due to this review, they contacted me and apologised for what they described as an oversight on my order. 2 and a half years later, I have finally received a refund for my order.

3. Dezember 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Hello Mr Boliston,

Thanks for your feedback.

I have looked up your information and cannot find anything on our system. Could you kindly email me a screenshot of your order confirmation, or your order number? We will look into this immediately incase it was an oversight on our end, however I am almost certain you’ve written this review about the wrong company by mistake.

We have a solid reputation built over nearly six years and scamming someone over a small pair of earrings is the last thing we’d do.

Our email is info@icedlondon.com. Please send it so we can look into this immediately and clarify any confusion.

Thanks,
The Iced London Team

Bewertet mit 5 von 5 Sternen

I’ve owned my iced Cuban for 11 months…

I’ve owned my iced Cuban for 11 months now and even after daily wear it is still looking brand new… my main worry with buying a piece like this was that the stones would soon fall out. After 11 months every single diamond is still in place like new and I’m amazed. I can’t praise iced London enough 🤜🏼🤛🏼

17. November 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you for your kind words! We strive to provide high-quality jewellery and ensure that each piece maintains its perfect condition. We appreciate your feedback and will continue to work hard to exceed your expectations.

Bewertet mit 5 von 5 Sternen

Great quality

Great quality, able to be worn with anything and sustains the time

28. Oktober 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thanks for your review! Wear in good health :)

Bewertet mit 5 von 5 Sternen

Great jewellery and great service

Second time I have bought from Iced London, they have become my permanent jeweller. Great service from start to finish, salute to Mo and the team. Nothing but 5 star service.

10. Oktober 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you George! We really appreciate it :)

Bewertet mit 1 von 5 Sternen

They won‘t give you a refund of the…

They won‘t give you a refund of the actual product price.

I ordered a bracelet which was too small,
I sent it back and they only gave me a 80% refund of the price (excluding shipping)

Never experienced something like that

26. September 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you for your feedback.

To clarify, we provided a full refund for the product itself. The only amount not refunded was the shipping cost, as outlined in our policy. Shipping fees are non-refundable, which is a standard practice.

If you have any questions, please feel free to contact us. We're happy to help.

Best regards,
The Iced London Team

Bewertet mit 5 von 5 Sternen

Great product and customer service

I purchased a item from them and it was the wrong size. However, after speaking to someone in the team, who was very professional and dealt with my concerns promptly. I would deffo recommend iced London for their remarkable items and outstanding professionalism. I’m very pleased with the outcome and awaiting for them to arrange for an exchange. Thank you iced London for being proactive and making sure my concerns were yours.

15. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Custom pendant 10000/10

Custom pendant 10000/10, good communication , quick turnaround and final result better than expected. Highly highly highly recommended - and affordable too

30. August 2024
Bewertung ohne vorherige Einladung
Iced London-Logo

Antwort von Iced London

Thank you for the positive review and your loyalty! It was our pleasure to turn your vision into a reality. We look forward to assisting you again soon.

- The Iced London Team

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