Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jackie from Hydro Cleansing has gone over and above to deliver a tanker from an overflowing basement. Communication has been fantastic and they have also arranged for the pump to be replaced. I had ma... Mehr ansehen
The team turned up within the stated time not bad as we are zone 2 in London. Head man Andy was superb - analysed all the problems very quickly and all the work - tree root cutting/clearing of sewage... Mehr ansehen
Unternehmen hat geantwortet
We used Hydro Cleansing on our site when our usual supplier was unable to assist due to us having 10-15% solids within our IBCs. I spoke to Shane who was very helpful breaking down exactly what it is... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hydro Cleansing, as an environmental services firm, offers liquid waste removal, tanker hire, drain unblocking & cleaning in London & the Southeast of England.
Kontaktinformationen
HCL House, CR04XB, Croydon, Vereinigtes Königreich
- 02086893339
- enquiries@hydro-cleansing.com
- hydro-cleansing.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
James, Harvey, James and Mick
The engineers who attended site were brilliant especially Mick who had attended site the previous day.
They represented you company with pride and dignity.

Antwort von Hydro Cleansing Ltd
Arrived on site late and then could not…
Arrived on site late and then could not park.
This meant returning the next day.
Then the invoice was double what we had been quoted.
We had a reprensentative come in to…
We had a reprensentative come in to quote for cleaning, which was very reasonable. I placed the order and then someone agreed with the Site manager that extra day were required without consultating with me. The price tripled without my knowledge and you are expecting immediate payment from £1020 to £3400.
I had someone in to quote to avoid this and you still went ahead.
Spot on communication good delivery…
Spot on communication good delivery also well planned and executed

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Extremely efficient and thorough…
Extremely efficient and thorough cleaning was done at our sites. very happy with their services, highly recommend.

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Antwort von Hydro Cleansing Ltd
Daily sales emails wont stop
Daily sales emails wont stop. Emailed asking them to stop, called Aaron Hendricks asking him to stop. Promised I'd be removed from their mailing list yet still the emails keep coming. Never done any work with the company and never will.
I used this company. - never again
I used this company. Sometime back
Must say was well disappointed….
A. What they. Say is not what they do
B it was a 2 man job. Only 1 man came
C it was 2 hour job - he left in a hour
D I prepaid £1050 - that’s what they say they charge - way to excessive
E I raised my issues - which was a total waste of time
So people my experience 1 out of 10
We have used this company for some time…
We have used this company for some time now and have always received great, reliable service from them

Antwort von Hydro Cleansing Ltd
Bara from billing - very helpful!
There was a billing issue on our end but Bara was very calm and informative and patient, happy to help us out with all the info we needed and we were finally able to sort it all out. Big thanks to Bara for their patience and helping us resolve this!

Antwort von Hydro Cleansing Ltd
Onprofessioneel
De communicatie over afhandeling van onze klacht verloopt zeer traag en onprofessioneel door de betreffende office manager en wordt afgedaan met "U bent akkoord gegaan met de prijs zoals eerder aan u geoffreerd" zonder enige inhoudelijke reflectie over onze bedenkingen wat betreft de uitgevoerde werkzaamheden.
Nothing short of harassment
Nothing short of harassment. Received a phone call from someone called Gaurav Limbu offering their services. Advised them they're Croydon based and we're Manchester based so will never use them as would always use a local company. For months now he's been phoning every single day and sending incessant emails, it's like he doesn't remember having had the same conversation that morning. I emailed back yesterday and copied in their sales team to ask for the emails and calls to stop, we're never ever going to use them. Had confirmation I would be taken off their list, apologies etc. 7:52 this morning another email off him asking if he could be of service!!!!!!!! Infuriating
Customer service were very helpful and…
Customer service were very helpful and the job was completed within stated timelines.

Antwort von Hydro Cleansing Ltd
So many spam emails from this company
So many spam emails from this company
Sent the wrong tanker to site
Very disappointing service, explicitly requested a 18m3 tanker and got a 9m3 capacity tanker. No apology for this and quite aggressive over the phone. Also the actual cost came in over the quoted value. Definitely not using this company again.
Very good
Very good, communication between the surveyor and consultant booking the appointment needs to be improved. The surveyor arrived on site and didn't know what they were meant to be surveying and I had to try to explain over the phone.

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I wasn't on site when the work was…
I wasn't on site when the work was undertaken but our tenants are now happy so I am pleased with the work.

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Efficient and friendly service
Efficient and friendly sales service on a Friday afternoon, and the job was carried out on Monday morning as planned. Thank you!

Antwort von Hydro Cleansing Ltd
Great service from Hydro-Cleansing
The office staff were very efficient in terms of scheduling, sending updates and the team attending to site were mindful of the site needs and followed the site protocols.

Antwort von Hydro Cleansing Ltd
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