I saw the hugterra online and at a fair price. I’m almost 60 and played football in high school and college. I have enough neck pain that it interferes with my sleep and occasional numbness in my fi... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The product went from low charge time, where the company offered 50% refund to keep and not have to send back to another country, to now it no longer works on the massage setting , and I now have to b... Mehr ansehen
Unternehmen hat geantwortet
Zarah was most helpful in correcting an unfortunate problem with a booking I made. She explained what needed to happen step by step and by end of day my issue was resolved. Valuable employee,!
Unternehmen hat geantwortet
" Don't expect one use to fix 10 years of bad posture. I've been using it daily for 3 weeks and that's when the real results started showing. My neck feels looser and I'm standing straighter naturally... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Kontaktinformationen
Vereinigte Staaten
- hugterra.com
4.3
Hervorragend
483 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
We ordered the product
We ordered the product, but unfortunately weren’t satisfied with the product. It didn’t work correctly, so we reached out to the support team which they responded quickly, and was able to come to an agreement on a partial refund.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for taking the time to share your experience.
While we’re sorry to hear the product didn’t meet your expectations, we’re glad our support team was able to respond quickly and work with you to reach a fair resolution. We truly appreciate your understanding and feedback, as it helps us continue to improve our products and service.
I had a problem with the product and I…
I had a problem with the product and I was offered a quick solution. Appreciated that!!
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for sharing your feedback! We’re really glad to hear that the issue was resolved quickly and that you appreciated the solution provided.
Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
The support team got back to me in a…
The support team got back to me in a timely manner and was efficient and professional.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for your kind feedback! We’re really glad to hear that our support team was able to assist you in a timely, efficient, and professional manner.
Your positive experience means a lot to us. If you ever need help again or have any questions, please don’t hesitate to reach out — we’re always here to help.
Very effective but be careful of your…
Very effective but be careful of your settings .. the electrical stimulation on high was spicy!
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for your feedback! We’re glad to hear you found the device effective — and you’re absolutely right about the settings.
We always recommend starting on the lowest intensity and gradually increasing to a level that feels comfortable for you, as the electrical stimulation can feel quite strong at higher settings. Your note is a great reminder for other users as well.
If you ever have questions about usage or need tips to get the most comfortable experience, feel free to reach out — we’re happy to help!
Wonderful customer service
Wonderful customer service! They are quick to resolve any questions and issues. Offer quick and fair resolutions and refunds if necessary to keep great customer satisfaction and experience for further purchases. Highly recommend.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had a great experience with our customer service and that our team was able to resolve your questions and concerns quickly and fairly.
Your recommendation means a lot to us, and we sincerely appreciate your trust and support. If you ever need assistance in the future, we’ll be here and happy to help.
Blackmail
The company requires you to leave a 5 star review before they will process a partial refund.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for sharing your concern. We’re sorry for any misunderstanding or frustration this may have caused.
We want to clarify that we do not require customers to leave a 5-star review in order to receive a refund, whether partial or full. Reviews are always completely optional and never a condition for support, refunds, or resolutions. Our goal is to resolve issues fairly based on the situation, not on feedback ratings.
We take this feedback seriously and would appreciate the opportunity to look into your case further to ensure everything was handled appropriately. Please feel free to contact our support team directly via email with your order details so we can review and assist you properly.
I ordered the product last year of…
I ordered the product last year of November 2025, but just recently opened and use it (Jan 2026) , unfortunately I was not satisfied due to its not working right including the remote. So I emailed the support and they quickly responded my concern by offering me a 50% refund instead of returning the product to a foreign county that will cost me a hefty postage fee, since they will not shoulder it. Plus I will keep the product though it’s no use at all since it’s not working. Anyway, I still appreciate for the 50% refund they offer. Thanks Hugtera
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for taking the time to share your experience with us.
We’re sorry to hear that the product didn’t work as expected, including the remote, and we understand how disappointing that can be—especially after finally getting the chance to use it. That said, we truly appreciate your understanding and are glad our support team was able to respond promptly and offer a partial refund option to help avoid the inconvenience and cost of international return shipping.
Your feedback is valuable to us, and we’re grateful for your appreciation despite the situation. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Well I ORDERED THE HUGTERRA
Well I ORDERED THE HUGTERRA, IT DIDNT WORK FOR ME. I CONTACTED THEM AND WE. CAME TO AN UNDERSTANDING.
I HAVE BEEN SATISFIED WITH MY DEALINGS WITH THIS COMPANY. I HIGHLY RECCOMEND THEM, VERY UNDERSTANDING AND HELPFUL.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for taking the time to share your experience with Hugterra. While we’re sorry to hear the product didn’t work as expected for you, we truly appreciate your understanding and are glad we could reach a resolution together.
Customer satisfaction is very important to us, and your kind words about our support team mean a lot. Thank you for your recommendation and trust — we’re always here if you need any assistance in the future.
Wasn't satisfied with the product but…
Wasn't satisfied with the product but the team was great at working with me to come up with a solution! The product wasnt for me, but the overall experience was great nonetheless
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for sharing your honest feedback. While we’re sorry to hear the product wasn’t the right fit for you, we’re really glad to know that your experience with our team was a positive one.
We truly appreciate your kind words about our support and are grateful for the opportunity to assist you. If you ever need help in the future or have any questions, please don’t hesitate to reach out.
Buyer Beware
Purchased the neck device a few months ago and received it a month later. It worked 3-4 times then totally crapped out on me. Completed waste of money. Buyer beware.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after the wait to receive your order.
This is certainly not the experience we want for our customers. Our devices are covered by warranty, and we’d really appreciate the opportunity to make this right for you — whether that’s through a replacement or a refund, based on your preference.
Please reach out to our support team directly via email with your order details so we can assist you as quickly as possible. Your satisfaction matters to us, and we’re here to help resolve this.
The belt did not work for me
The belt did not work for me; I was hesitant to ask for a refund as I usually don’t return items. The support team was prompt and helpful with my return request.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for sharing your experience with us. While we’re sorry to hear that the belt didn’t work for you, we’re glad our support team could assist you promptly and make the return process smooth.
We truly appreciate your trust and feedback. If you ever have questions or need assistance in the future, please don’t hesitate to reach out — we’re always here to help.
DO NOT BUY FROM THIS COMPANY!
This company is a scam. I bought without doing the proper research and I will do everything I can to help others not make the same mistake. Their website advertises an American address and a 60-day return policy, but fails to mention that returns must be shipped to Belgium! When we initiate a return, we learn the truth. To save us the high international postage, they oh so generously offer to refund 30%--and we get to keep a product that doesn't even help (in my case, anyway). It is the most sleazy business dealing I have had in decades! Learn from me and others...and delete this website immediately.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for sharing your concerns. We’re genuinely sorry to hear about your experience and understand how frustrating this situation has been for you.
We want to be very clear that we are a legitimate company, and we never intend to mislead our customers. Our website does state a 60-day return policy, and due to the location of our logistics partner, returns are processed through our nerest warehouse. We understand that return shipping can be inconvenient and costly, which is why our support team may offer alternative resolutions, such as a partial refund without requiring a return — this option is always meant to help reduce the burden on the customer, not to pressure them.
That said, we completely respect that the product did not help in your case, and we’re truly sorry that the return process did not meet your expectations. This feedback is important to us, and we take it seriously as we continue to improve how clearly our policies are communicated and how we support our customers.
We would really appreciate the opportunity to review your case personally and see if there’s a better resolution we can offer. Please reach out to our support team directly via eamil with your order details so we can assist you further.
Thank you for voicing your experience — we regret that it left you feeling this way and hope we can still work toward a fair outcome.
Hugterra Massage Belt
I ordered the device as I was having 2 different issues with my back - also ordered the extension belt. I used it for approximately a month and while it felt really good it wasn’t enough for me and my condition. I contacted support and they were very prompt and professional and worked with me on a refund that included allowing me to keep the belt - thank you!
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for taking the time to share your experience with us.
We’re glad to hear that the device provided some relief and that our support team was able to assist you promptly and professionally. While we’re sorry it wasn’t the right long-term solution for your specific condition, we truly appreciate your understanding and kind words regarding the refund process.
Your feedback means a lot to us, and we’re always here if you have any questions in the future or need assistance with other products.
Wishing you the very best on your wellness journey.
Ease of use
Ease of use, good instructions and comfortable to rest your neck on
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for your feedback!
We’re really glad to hear that you found the massager easy to use, well-explained, and comfortable to rest your neck on. Your experience means a lot to us, and we truly appreciate you taking the time to share it. If you ever have any questions or need assistance, we’re always here to help
Help for long term neck pain
I've had neck pain on and off for decades. The neck massager helps prevent pain when I use it at night before bed and when I first feel neck pains coming on. The charging chord began to fray and I reached out to the company to purchase a new one. They sent me one at no charge.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for sharing your experience with us! We’re really glad to hear that the neck massager has been helping you manage and prevent your neck pain, especially when used before bed and at the first signs of discomfort.
We’re also happy we could assist with the charging cable and get a replacement out to you at no cost — your comfort and satisfaction are very important to us. If you ever need anything else or have questions, please don’t hesitate to reach out. We truly appreciate your trust in us!
Massager does not work and customer service is non-responsive
I have had positive experiences with this brand in the past. However, I recently bought my son a neck massager for Christmas. It was expensive ($140.00) but worth it, I thought. The massager arrived and does not work. It will not take a charge. I contacted customer support as suggested in their materials, and they told me to send a video, which I did promptly. However, I never received a response from them after that. I contacted them at the same address 3+ times, tried calling them, and tried another address. Nothing. I will be contacting BBB next. Do not spend your money on anything from this company.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you experienced.
We truly appreciate your past support and are very sorry to hear about the issue with the neck massager you purchased for your son. That is certainly not the experience we want any of our customers to have.
We want to reassure you that we have already sent the replacement request to our team, and your replacement unit is now being processed. You should be receiving the replacement soon, and we’ll ensure it is fully functional and thoroughly checked before shipment.
Thank you for your patience and for bringing this to our attention. If you need any further assistance in the meantime, please don’t hesitate to reach out — we’re here to help and committed to making this right.
I ordered and used the product
I ordered and used the product. It wasn't as strong/impactful as we thought it would be, however, it's comfortable enough to use at times. The remote didn't work for which Hugeterra is providing a 50% refund (product can be used manually).
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for sharing your honest feedback with us.
We appreciate you giving the product a try and are glad to hear that you found it comfortable to use, even if it wasn’t as strong or impactful as you initially expected. We also apologize for the inconvenience caused by the remote not working.
We’re happy that our team was able to assist by offering a partial refund, and that you’re still able to use the device manually. Your feedback is valuable to us and helps us continue improving both our products and customer experience.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.
The products that arrived were very…
The products that arrived were very high quality, came with headache patches and gummies. The belt was very well made. I had to get extra straps because I have a big belly but it’s very good and the company customer service was very accommodating with me once I explained what I needed to make it work. It heats well and massages too. The charge port is usb-c so your iPhone charger can charge it, but it comes with a charge cable. The modes are easy to understand and set. I couldn’t ask for more. Very good
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for taking the time to share such detailed and thoughtful feedback! We’re truly delighted to hear that you’re enjoying the quality of the products and that everything—from the belt design and heating/massage features to the USB-C charging and easy-to-use modes—met your expectations.
We’re especially glad our customer support team could assist you with the extra straps and help make the belt work comfortably for you. Your kind words mean a lot to us and motivate our team to continue delivering both quality products and attentive service.
If you ever need anything else or have questions in the future, please don’t hesitate to reach out. We truly appreciate your support!
I ordered the belt and it works great
I ordered the belt and it works great. So far less muscle spasms. It's only been 3 weeks.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you so much for sharing your experience with us! We’re really glad to hear that the belt is working well for you and that you’re already noticing fewer muscle spasms after just three weeks.
Consistency is key, and it’s great to know you’re seeing positive results so far. If you have any questions, need tips for best use, or require assistance at any point, please don’t hesitate to reach out.
We truly appreciate your feedback and wish you continued relief and comfort.
Unfortunately my condition did not warrant use
Unfortunately, I need to have surgery and the device did not work for my condition three herniated disc in my neck. It felt good but wasn’t enough for me and my condition. thank you for letting me keep it and refunding.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hugterra™
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your condition requires surgery, and we understand that while the device provided some comfort, it wasn’t sufficient for your specific needs.
We appreciate your kind words and are glad we could assist by allowing you to keep the device and processing the refund. Your feedback means a lot to us and helps us continue improving both our products and support.
We sincerely wish you the very best with your upcoming surgery and a smooth, successful recovery.
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