I talked to a real person! I knew immediately I was talking to person that not only was knowledgeable of the products but gave me confidence that I was speaking with a representative of a honest busi... Mehr ansehen
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Das sagen Bewerter
I have purchased many items from HPotter over the years. Table top tiki torches, hurricane lamps, and trellises. All are beautifully made and have lasted for years. This is a great company with well... Mehr ansehen
We love our new planters. We wanted a tall, narrow shape and it was really hard to find. These are perfect. I love the way the top section lifts out so you can easily change out your plants, seasonall... Mehr ansehen
The trellis I ordered came really quickly, and the quality was just as good as it looked in the photos -- very heavy duty with a super nice finish. The trellis went together as it should and it looks... Mehr ansehen
Unternehmensdetails
Über H Potter
Vom Unternehmen geschrieben
At H Potter, we carry a large selection of outdoor decor including terrariums, lanterns, trellises, planters and window boxes! Shop our products today!.
Buy Terrariums
Buy Garden Planters
Warehouse Deals
Kontaktinformationen
17531 North Crystal Springs La, 83858, Rathdrum, Vereinigte Staaten
- 2086404206
- jerry@hpotter.com
- hpotter.com
4.9
Hervorragend
4929 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Terrible directions!
The trellis itself looks nice when finished but the instructions were terrible! worse than Ikea's. I didn't like that the pieces did not line up and the bolts supplied are not visually appealing. I can't recommend this with the high cost.
16. Juli 2026
Antwort von H Potter
Hi Darlene,
Thank you for the feedback—and I'm glad the trellis looks nice finished.
Your review actually helped us improve: the assembly instructions you received have since been updated with more detailed photos and steps, specifically because we heard similar feedback. The new instructions are much clearer.
Regarding the pieces not lining up: This is unusual and typically happens when bolts are tightened as you go during assembly. If bolts are snug before all pieces are in place, it can make final alignment difficult. The best approach is to hand-tighten bolts loosely first, get all pieces aligned and seated, then tighten fully. If you try it again with that method, the fit should be much better.
On the hardware: Our arbors are black powder-coated steel, and the hardware matches that black finish. If you expected a different color (like stainless steel), that's something we can look into for future options. If there's a color mismatch on your order, I'd like to know so we can see if there was a factory issue.
I'd appreciate the chance to help you get the best experience from your trellis. Feel free to reach out if you'd like to discuss further.
Best regards,
Jerry
Really great purchase!
Nice design & quality product. Delivery was quick also. The tray for the large planter should have some drainage
29. Juni 2026
Look elsewhere
I feel like the order process was very deceiving and I feel like I given a choice. I might’ve had different feelings. The item my order took three months to get in and it was delayed multiple times. I was given a tracking number that said it should be there within two weeks and it was not. Very disappointed in my experience however they did get two stars because he had I bought turned out to be very nice.
17. Juli 2026
Antwort von H Potter
Hi Brian,
Thank you for taking the time to leave a review—and we're genuinely glad the item itself turned out to be nice.
I want to respectfully clarify a couple of points: Your order placed May 31st shipped July 17th and arrived July 19th, which is about 7 weeks total. I understand that felt longer than expected, but it wasn't three months. More importantly, this was a pre-order, and when you added it to your cart, you checked a box confirming you understood it was a pre-order with an estimated ship window (not a guaranteed date).
Ocean freight for our large garden décor is unpredictable—containers can be delayed at ports, held up during transit, or restocked. That's why we never give exact dates; we say "early," "mid," or "late" month so customers know what to expect. I know that doesn't eliminate frustration when delays happen, but it's part of how pre-orders work in this industry.
Regarding the tracking number showing 2 weeks: That estimate came from our carrier based on typical transit, but ocean freight isn't always typical. We try to set expectations upfront, but I hear that the communication could have been clearer during those weeks of waiting.
We value your business and the feedback. If there's anything we can do to make this right, please reach out directly.
Best regards,
Jerry
H Potter
Owner
Amazing Customer Service
Beautiful product. Immediate customer service response, and I mean immediate, and so fair and personal.
17. Juli 2026
Quick delivery, excellent product I placed my order for delivery to CT on…
I placed my order for delivery to CT on a Thursday and received it on Monday! No shipping costs or tax. All included in the quoted price.
Beautiful piece, very well made. The bolts all lined up making assembly easy. It’s a well made heavy gorgeous piece.
The circular shape looks awesome against my white fence. I have two new wisteria waiting to climb it.
17. Juli 2026
Shipping was quick well packaged great…
Shipping was quick well packaged great quality. Really happy looks beautiful in my garden bed
16. Juli 2026
Thank You for the Beautiful planter
Thank You for the Beautiful planter. Fast shipping and great quality and service. Just ordered another item !
16. Juli 2026
Beautiful products
Beautiful products! Ive ordered 4 pieces and love them ALL! Packaged perfectly. Cant wait to get more!
16. Juli 2026
I received my order within 2 days of…
I received my order within 2 days of placing the order! The product is very well made and beautiful.
16. Juli 2026
It’s a lovely well built piece
It’s a lovely well built piece. The quality is amazing. It was delivered in the front porch in perfect condition.
The instructions and assembly was easy to
16. Juli 2026
Great product and company
Ordering, shipping, packaging and product if first class. This is our second purchase and well worth the cost.
15. Juli 2026
I was looking for a statement piece for…
I was looking for a statement piece for my garden and this is it! Ordering was easy. Delivery was as promised. Assembly was easy. I just love it!
30. Juni 2026
Quicstasifiedk shipping and great customer…
Quick shipping and great customer service. And the window boxes are beautiful !!
14. Juli 2026
Well made trellis
Well made trellis. Easy to put together. I will definitely order more.
14. Juli 2026
I haven't gotten it assembled yet
I haven't gotten it assembled yet, but it appears well made& made to last. Can't wait to get it in my yard& plants growing on it
13. Juli 2026
Honest along with quality
I was afraid I might not actually receive the trellis since it was not in their stock. They are honest and I did receive it a bit early. It is as stated a very sturdy trellis, packaged very nicely. Included a Thank you with a cell number to call if there were issues! Very pleased with my purchase.
25. Juni 2026
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