Hovertravel Bewertungen 

I was making my usual journey and greeted with a delayed crossing not unheard of but annoying as it was, hover travel seemed to be very under staffed.. cutting costs on staffing and rising tickets prices isn’t the best way to keep the company afloat but luckily they had a wonderful member of staff called Emily who held it together and kept everyone informed with what was going on and even sorted the bus for people who had to make further connections, without staff like Emily the company would probably have ceased trading by now! It’s nice to see that even though she was battling moaning and groaning of customers she remained professional, she should be running the company not being wasted on the front desk

TERRIBLE
This company used to be good but now it’s all about the money. Delays delays delays. No apologies, just stand outside in the heat and wait and wait and wait
Amazing how “we are running 45 minutes late” translates into a 1 hour and 25 minute delay….
Suck it up passengers and god forbid you ask for a refund so you can walk round the corner and get the fast cat which usually runs on time.
As a regular user the business plan seems to be go after the day trippers and forget the regulars.
It may take longer but at least the fast cat is reliable….

Generally a great service but Hovertravel please, please, please get on top of your live time-table and updates. I am a daily traveller and they are rarely aligned with what is actually happening. Completely understand that the weather affects your timetable but if you are going to issue updates please make sure they are accurate. It’s extremely frustrating to plan around the updates to then arrive at the terminal and it’s completely incorrect.

Josh at Ryde made our already very exciting trip even better with his friendly welcoming nature and his dedicated passion for hovercrafts. He patiently answered every question we had and more.
Thanks Josh you made our day!!!

The new website is a disaster, cannot update pass.
Have to top up pass in person. The staff know is disaster but not be fixed.

Purchased tickets for a day return and near returning realised lost ticket . Had the receipt on phone so thought this would be sufficient. OH NO this is not ‘Come Fly With Us ‘ this is ‘Come Spend Money With Us’
Disgusting that after a day out in Isle Of Wight they make you pay a fortune again to get home .
I wouldn’t mind if no proof but I have it. The staff are horrible and apparently on the ferry they don’t even check tickets . So take my advice take the ferry. .

I used the hover service to go to the Isle of Wight on the 20th of June, there was 3 of us. Unfortunately, due to their system being updated as advised by a manager in Ryde, I got charged twice and they refuse to refund me even though the manager at ryde said I would be refunded, it’s £65 which is a lot of money. I was emailing back and forth but now they are ignoring my emails. Very unprofessional and dam right theft. I have reported them and waiting a response

This is the second time I have travelled with a week. Both times, the hover was delayed, the first by 10 minutes- today by 17 minutes. No announcement, no apology. This lack of sticking to a timetable, or even caring about it, seems to be the new norm.

Only one craft working. Big delays. Staff said delays on website this was a lie. No mention. Delay of 90 minutes, queuing in hot tunnel with no amenities.People told despite weddings, 90th birthday celebrations, no priority could be made so had to queue with rest, but in fact no tickets checked for booking time and first come first served. Absolute shambles, only wanting money with no customer service. NEVER use these guys, take the fast craft to Ryde instead!

I was delayed by 15 minutes this morning & over half an hour on the way back. Despite booking online there was no email notifications of the delay. The staff were obviously stressed but there was no explanation or apologies. Both the coffee machine in Ryde & in Southsea were out of order.

Was charged 3 times for one service, when I showed them they charged me 3 times I was told “ nothing we can do sorry “

Triwd to book family return ticket, there is some glitch on the website wbere despite selecting same date for return it pushes me to next day making price go up to 90£ instead 70£. Fix your webiste money grabbers.

Taken it 3 times. Each was late. The bus connecting to the train doesn’t wait so you miss your train. The Wightlink ferry is always punctual in my experience and goes directly to the train station. This service is not suitable for train connections.

Big shout out to all the Hovertravel staff who make travelling to the Isle of Wight festival such fun and deal with all the extra luggage with a smile on their faces. Thank you 😃

Staff at hovercraft on the IOW and porstmouth need training in customer service first task to complete is smile. Very abrupt manner and unable to give advice and basically get of and get out

I write this as an IOW resident. The customer service is shocking, as is their pricing policy. Today I've tried to call them many times. Each time it went straight to answerphone and told me to leave a message and they'd get back, which they didn't. I tried to call again later, but the message informed me that they shut at 2pm....what the hell. Since when do businesses close at that time?? I was trying to book Saturday 29th August for Victorious for my 2 friends. It was telling me online that the 23.30 is full, so I tried for the next available crossing at 0.00. Whoa behold the price jumped from £44.40 to £68.40. How can that be legitimate? I am absolutely disgusted at how they hold us to ransom. Also the terminal building is a disgrace. There is only ONE toilet for EVERYONE to use. What a complete disgrace they are.

Hovertravel provides a consistently good service, even in the face of disruption. My first trip with them was cancelled due to high winds, but I had positive interactions with several members of their team, who were incredibly helpful when explaining my options as a first-time customer. Since then I have used the hovercraft on multiple occasions and find them to be much more comfortable (and more exciting!) than the traditional ferries.

We booked the hovercraft the other day for a return which fitted in for us to return and catch our coach we went one way then to be told we could not stop on to return even though it was booked meaning we missed our coach and had to pay for other travel costing extra. The staff were not helpful at all and if I was there boss I would tell them that there face won’t crack if they smiled dis gusting. Do yourself a favour and find another way to travel

Lovely trip to see family . Thank you Rebecca and Emily for keeping me updated with any changes . And helping my nan with her luggage . Always smiling polite and helpful , thank you girls .

I followed the process for the Hovertravel parcel service from their website and even confirmed it directly with staff in person. Each time the delivery was attempted, the staff rejected it costing me time and money. The service is totally unreliable and should not be used.