Morgan & Mallet Bewertungen 

Antwort von Morgan & Mallet

2. Juli 2026

Hi Maud,
Sorry to hear this, and thank you for flagging it.
I'd like to look into this properly rather than respond in general terms. Could you let me know a bit more about what happened, at benw@morganmallet.co? Specifically what made the interaction feel dishonest, and who the second person was you're referring to. Without that detail I can't take it to the right people or make sure it doesn't happen again.
We take this seriously. If something went wrong on a call with you, I want to know exactly what it was.
Ben W

Antwort von Morgan & Mallet

18. Mai 2026

Hi Ganci,
Sorry no one has got back to you yet. That's on us, and I get why it's frustrating.
Quick thing to clear up first: M&M does not sell candidate data. It would be illegal in every country we work in, and it's just not something we do. Your details sit in our system so a recruiter can come back to you when the right job comes up. Nothing else.
The silence is down to volume. Our Paris office is slammed at the moment. A lot of families who would normally summer in Dubai have switched to the South of France this year because of the Iran situation, so demand has jumped and our team is stretched thin. We try to reply to everyone, but right now some messages are slipping through. Yours did, and I'm sorry.
Two ways forward, whichever you prefer:
We keep your file active and a recruiter comes back to you when a suitable role opens.
We remove your details from the system. Just send a note to the recruiter you originally spoke with and they will sort it.
Either way, thanks for flagging this. Sorry again for the wait.
Ben W

Antwort von Morgan & Mallet

18. Mai 2026

Hi Fabiana,
Thank you for writing this, and I'm really sorry. What you went through is not how we want anyone to feel after applying with us.
Danielle is no longer at the agency, so I can't go back and unpick what happened on the day.
But a missed interview with no proper heads-up, then silence after you put the work in with assessments and references, is not okay. You gave us your time and you deserved a straight answer, even if the answer was no.
One thing I want to be clear on, because you raised it: leaving an honest review does not change how you are treated by us. Your file is still active and any application going forward will be looked at fresh, by a different recruiter.
Thanks again for telling us what happened,
Ben W

Antwort von Morgan & Mallet

2. Juli 2026

Hi Nora,
Thank you for writing this, and I'm sorry. You took the time, you sent your materials over, you followed up, and you got silence. That's not on, and I understand why it left a bad taste.
The Dubai market has been moving fast and our team there has been stretched, but that's our problem to manage, not yours. A quick "no update yet" message takes thirty seconds and you should have had that, at the very least.
On the roles you saw on the site that looked like a match: you're right to ask why. Sometimes a role gets handled by a specific recruiter who has the family relationship, and applications from outside their channel don't always get worked through fast enough. That's something we're trying to fix internally.
If you'd like, I can flag your file to our Dubai team so a different recruiter takes a fresh look. Just reply here or drop a note to benw@morganmallet.co and I'll make sure it gets picked up.
Thanks again for the honesty. We needed to hear it.
Ben W

Antwort von Morgan & Mallet

2. Juli 2026

Bonjour Bruno,

Désolé pour le silence, c'est de notre faute et je comprends que ce soit frustrant.

Petit point à clarifier d'abord: M&M ne fait pas de phishing et ne vend aucune donnée candidat. Ce serait illégal dans chaque pays où nous travaillons, et ce n'est tout simplement pas notre façon de faire. Vos informations restent dans notre système pour qu'un recruteur puisse revenir vers vous quand un poste correspond à votre profil. Rien d'autre.

Le manque de réponse vient du volume. Notre bureau de Paris est sous l'eau en ce moment, et certains messages passent à travers les mailles. C'est sur nous, pas sur vous.

Deux options, comme vous préférez:

- On garde votre dossier actif et un recruteur revient vers vous dès qu'un poste correspond.

- On supprime vos données du système. Envoyez juste un mot à benw@morganmallet.co et on s'en occupe.

Merci d'avoir pris le temps de nous le signaler, et encore désolé pour l'attente.

Ben W

Antwort von Morgan & Mallet

2. Juli 2026

Hi Lea,
Thank you for taking the time to write this in detail. I'm sorry your experience with our New York office fell short, and I want to respond to what you've raised properly rather than brush past it.
On Jonathan: the points you make about communication, follow-through, and depth of knowledge of the role are taken seriously. Our recruiters should be the ones asking the harder questions, not the candidates having to chase them. If a second recruiter on the same role gave you information the first one hadn't shared, that's a gap we need to close internally, and I've flagged this to Morgan and Laurine directly.
On the wider point about hiring recruiters from outside private service: it's a fair thing to raise. We do have team members who come from corporate recruitment alongside those with deep private household experience, and the pairing is meant to work in the candidate's favor. When it doesn't, that's on us to fix, not something you should have to work around.
I won't try to talk you out of your view of M&M. What you experienced is what you experienced. If you'd be open to it though, I'd like to make sure your file is handled by a different recruiter going forward. Just reply here or email benw@morganmallet.co and I'll arrange it.
Thanks again for the feedback. The detail in it is genuinely useful.
Ben W

Antwort von Morgan & Mallet

2. Juli 2026

Hi Rachel,
Thank you for writing this, and I'm sorry. Hiring a newborn care specialist is one of the most sensitive placements a family can make, and what you've described, the early end of contract, the slow response, the leadership not getting on a call, falls well below what you should expect from us.
I want to address the points one by one rather than give you a generic reply.
On the response time: five follow-ups before a proper reply is not acceptable. When a placement ends abruptly, especially for newborn care, you should hear from a senior person quickly. That this didn't happen is something we've reviewed internally.
On the call with leadership: the time zone explanation isn't good enough. We have founders and senior recruiters across the US, UK, France, and the UAE, and one of them should have been on a call with you the same week, regardless of where Morgan was based at the time.
On the credentials and the refund: I'd like to look at this properly rather than respond to it publicly. If you're open to it, please email benw@morganmallet.co with your file reference and I'll personally make sure it lands with Morgan or Laurine, not a junior team member. You're owed a direct answer on both points.
Thanks again for taking the time. I know this won't undo the experience, but the feedback is being heard.
Ben W