The flowers I ordered for a hospitalized loved one were delivered, but the volunteer staff did not take the flower to the pt at that time. My loved one was transferred out of the hospital the next day... Mehr ansehen
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Das sagen Bewerter
Have ordered from Hospitalgiftshop.com more than once. Their website makes it easy and their customer service makes it better! Great at communicating (via text which is awesome) and they wait to deli... Mehr ansehen
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The recipient (a doctor who just had a child and was returning to work after maternity leave )was very impressed. Hospital employees commented that their hallways were full of pleasant flowery smells.... Mehr ansehen
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Balloon arrangement I ordered was great, however I received an email that it was delivered but it was not. I had provided the patient's name and room number as well as paid a $15 delivery fee but 24 h... Mehr ansehen
Unternehmensdetails
Über HospitalGiftShop.com
Vom Unternehmen geschrieben
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Kontaktinformationen
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, Vereinigte Staaten
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Gut
15'562 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
The order was not what I ordered
The order was not what I ordered, it was much smaller and some of flowers were wilted, tried contacting and even sent pictures, I was told thry were going to look into it and get back yo me for a refund and it has now been 6 days and no response. I will NEVER use this service again.
23. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for your feedback. We are very sorry the bouquet did not meet your expectations and that some of the flowers appeared wilted. We understand how disappointing this must have been. After reviewing your order, we do show that a partial refund was issued the following day. We apologize if our communication left you feeling uncertain, and we've shared your feedback with our floral partner to help improve both quality and follow-up. We're sorry we fell short of your expectations. We do hope you give us an opportunity to serve you again.
I had ordered flowers for same day…
I had ordered flowers for same day delivery and they were delivered the next day.
15. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for your feedback. We apologize that your flowers were delivered a day later than expected. We understand how important timely delivery is and appreciate your patience. Your comments have been shared with our team as we continue working to improve our service.
Balloon a week late!
EDIT: The company responded. Proactive business management includes communicating with the customer as soon as you realize there is an issue. Reactive management includes responding to a review because someone complained. Which do you think is better? If there was a problem, contact the customer and make it right BEFORE they write a review.
ORIGINAL:
The flowers were delivered same day, and were beautiful. The balloon, however, arrived almost A WEEK LATE. The patient happened to still be in the hospital, but I paid for same day delivery for ALL items, not some.
17. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We're so glad to hear the flowers were delivered the same day and that they were beautiful. We understand how disappointing it must have been for the balloon to arrive later than expected. We sincerely apologize for the delay. We were not notified by either our local gift shop partner or through customer contact that the balloon had not been delivered as scheduled, which prevented us from addressing the issue sooner. We appreciate you bringing this to our attention, and we'll be following up with our local partner to better understand what happened and help prevent this from happening again.
Antwort von HospitalGiftShop.com
Thank you for your kind review! We're so glad you found our service convenient and fast. We appreciate you choosing us and look forward to helping you again whenever you need to brighten someone's day.
The picture of the bouquet sent did not…
The picture of the bouquet sent did not look like the picture of the bouquet I ordered. I got a refund for $11.00. Very disappointing!
18. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry the bouquet did not meet your expectations. After reviewing the photo you provided, we agreed that the arrangement did not sufficiently resemble the bouquet that was ordered. While substitutions may be necessary to ensure the freshest flowers are delivered, the overall style and value should still closely reflect the original design. We're glad we were able to provide a partial refund, and we've shared your feedback with our florist to help prevent similar issues in the future. We appreciate you bringing this to our attention and giving us the opportunity to review your concerns.
Ordered flowers on the online portal
Ordered flowers on the online portal. You don’t even carry flowers anymore. Asked for a teddy bear and ballon bouquet for the money I spent. Two additional balloons were added. What a joke and a rip off.
15. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry this order did not meet your expectations. We understand this was not the gift you originally intended to send. We will be issuing a partial refund for the disappointment. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
So frustrating
So frustrating! They act like they are the gift shop in the hospital. Nope! When my family member's discharged got moved up, all I got was recording when I reached out to customer service. No one ever called back. I have no idea which florist they used so no way to contact the people trying to catch the patient before leaving. Just call a local florist directly and leave out the middle man. I completely regret using this service. at this point the flowers are at the hospital front desk and my cousin is being wheeled out of the building. My only hope for help is that a local volunteer at the hospital catches them. Just what is needed at a stressful time - more stress from this useless service.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We're sorry this added stress during an already difficult time. While we partner with some hospital gift shops, not all hospitals are part of our network. For the hospital selected on this order, our website noted that it is within our delivery area but is not endorsed by or affiliated with the hospital. We understand your frustration with not being able to reach us when your family member's discharge plans changed and appreciate you bringing this to our attention. Your feedback will help us continue improving our service and communication.
I had a great experience shopping…
I had a great experience shopping online at the Hospital gift shop .
I especially appreciated the electronic communication allowing me to updates and real time information on my delivery.
Rather pricey and my floral ballroom arrangement didn’t last a week.
19. August 2025
Antwort von HospitalGiftShop.com
Thank you for your feedback. We're glad to hear you enjoyed the online ordering process and found the delivery updates helpful. We're sorry the floral arrangement did not last as long as expected. Fresh flowers can naturally vary in longevity depending on a range of environmental factors, and we appreciate you sharing your experience. Your feedback helps us continue to improve both our products and service.
Antwort von HospitalGiftShop.com
Thank you for your kind feedback! We're so glad you found our follow-up quick and efficient, and that our team was able to be flexible in assisting you. We truly appreciate you choosing us and are here anytime you need us again.
Patient was thrilled.
12. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing this wonderful update! We're so happy to hear the patient was thrilled. It means a lot to us to be part of brightening someone's day, and we truly appreciate you choosing us.
flowers were suppose to be delivered on…
flowers were suppose to be delivered on Tuesday. Father received them on Thursday after multiple emails back and forth.
6. Mai 2026
Antwort von HospitalGiftShop.com
We are sorry for the delay and the back-and-forth you had to go through to get this resolved. We understand how important timely delivery is, and it’s disappointing this didn’t arrive as expected on Tuesday. We appreciate your patience, and we’ll review what caused the delay to help prevent this in the future.
The delivery was never made at the…
The delivery was never made at the hospital. They said they couldn’t deliver to icu and she was moved to a regular room on a Friday morning and I went online to verify the order and got a message they don’t work on Saturday and Sunday and then she was sent home Tuesday and never got them. They said I would get a full refund due to their mistake but yet they are still charging me. The flowers they send out by another service were dead and wilted. Very disappointed
10. Juni 2026
Antwort von HospitalGiftShop.com
We’re truly sorry that the flowers did not reach your loved one in the hospital and understand how disappointing that must have been. Sending a thoughtful gift during a hospital stay means so much, and we regret that your experience did not reflect that care. We have issued a full refund for this order. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
Perfection
They went over and above to get the flowers to the new mom - I didn't know her legal last name. But we got it finally!
10. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for your kind words! We're so glad we were able to help get the flowers to the new mom, even with the challenge of locating her without her legal last name. Our team works hard to ensure gifts reach their recipients whenever possible, and we're delighted everything came together in the end. Thank you for allowing us to be part of such a special celebration! 💐👶💕
It's a Good Service.
I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown reason but they credited my account. Being so far away, I was happy to be able to send a gift to the hospital.
19. Februar 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We're delighted to hear that the flowers arrived promptly and were beautiful for your son, daughter-in-law, and new baby. We understand how important it is to stay connected and celebrate special moments when you're far away. We apologize that the chocolates were not delivered as expected. While we were able to issue a credit for that portion of the order, we understand the disappointment of having part of your gift missing. We appreciate your understanding and are grateful we could help you send your warm wishes during such a special occasion.
No Same-day Delivery
I placed my order the night before for same-day delivery. The order is still in processing. The reason I chose this higher-priced option was due to same-day delivery. I could have gone with a local florist and had a more beautiful bouquet delivered ontime.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We understand how disappointing it is when an order does not arrive as expected, especially when same-day delivery was an important factor in your decision. Unfortunately, we were unable to complete the delivery as planned, and we sincerely regret the inconvenience this caused. While we know that a refund cannot make up for the missed opportunity to brighten your loved one's day, we appreciate your patience and the chance to address the matter. Your feedback has been shared with our team as we continue working to improve our service.
Worst experience
Worst experience. Will never order from this company again. Kept getting excuses on why delivery was not made after other deliveries were made at same time. Delivery finally made at patients house a day later.
3. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your experience. We sincerely apologize for the delay and understand how frustrating it must have been to receive multiple updates without a successful delivery. We recognize the importance of timely delivery, especially when sending a gift to someone recovering. While we are glad the gift was ultimately delivered, we regret that it arrived a day later at the patient's home rather than as originally expected. Your feedback is valuable and will be shared with our team as we work to improve our service.
The initial order was wrong
The initial order was wrong, and via text message, the order was corrected, and another delivery was made. Thank you for your prompt and great customer service
2. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for your kind feedback. We are pleased that we were able to quickly correct the order and arrange a replacement delivery. Providing prompt service and ensuring a positive experience for our customers is very important to us. We appreciate your understanding and are grateful for the opportunity to make things right.
Didnt arrive before chexkout…
Didnt arrive by ths time person was checking out so I told them to go to gift shop. Lady just told them to pick what they wanted without taking order number and then 3 days later I got an email saying they were delivered. To whom??? Never will use again. Rather order from outside florist
1. Juni 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your feedback. We are sorry to hear about your disappointment with this experience. According to our records, our local partner freshly prepared the flowers and delivered them to the hospital. Unfortunately, we were not notified that the recipient had checked out before receiving the gift or that there was any issue with the order at the time. Had we been made aware, we would have been happy to work with you to arrange a re-delivery at no additional cost. We have reached out to you regarding this matter and look forward to following up. We understand your frustration regarding the delivery timing and appreciate you bringing your concerns to our attention.
Flowers neveer delivered.
3. Mai 2026
Antwort von HospitalGiftShop.com
We’re sorry to hear that the flowers did not reach your loved one and understand how upsetting that can be. Moments like these matter deeply, and we regret that this did not go as planned. As we were not made aware of the issue at the time, we appreciate you bringing it to our attention. We’ve followed up with you and appreciate the opportunity to assist further.
From what I read on the internet
From what I read on the internet, my Granddaughter would have gotten her flowers while she was in the hospital if I ordered before one. I did but she didn't receive them until she got home. I called a couple times and the Customer Service reps were very nice and apologetic, but I wish she would have gotten them sooner. When we got there, the same day she got her flowers I was disappointed with how much I paid for that small arrangement.
28. Mai 2026
Antwort von HospitalGiftShop.com
Thank you for sharing your experience. We understand how important it was for your granddaughter to receive her flowers while she was still in the hospital, and we can appreciate your disappointment that they arrived after she returned home. We apologize that the delivery did not occur as expected. We also understand your concerns regarding the size of the arrangement. We value your feedback and would be happy to review your order further if you would like us to look into it.
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