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Review of Homevibe

Sal

3 reviews

Updated a day ago

DONT BUY FROM THIS COMPANY THEY ARE…

DONT BUY FROM THIS COMPANY THEY ARE SCAMMERS THEY HAVE EVEN STOPPED ANSWERING MY MESSAGES 😡😡😡😡😡😡😡
I HAVE NO JOY IN GETTING MY REFUND FROM THIS COMPANY IVE MESSAGED AND EMAILED BUT THEY ARE JUST IGNORING MY MESSAGES PLEASE PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE THIEVING LIERS

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Reply from Homevibe

3 days ago

Hello,

We are very sorry you feel this way about our company.

Due to the unforeseen high volume of emails we are dealing with through this busy period we are at a 72 hours response time.

COVID has effected our business in many ways meaning we cant have as many staff in the office and due to this we sometimes have delayed responses between the warehouse and customer service team working from home.

We would appreciate if you could send you complaint to homevibe and we will deal with you accordingly.

Many thanks for your patience in the matter.

Kind regards, HomeVibe

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THIS IS THE RESPONSE I GOT FROM THIS FAKE COMPANY THEY KEEP OROMISING ME A REFUND ANT IT NEVER TURNS UP
I AM TAKING THIS FURTHER. WHY SHOULD THIS SCUMBAG COMPANY KEEP RIPPING PEOPLE OFF
YOU OUGHT TO BE BLOODY ASHAMED OF YOURSELVES
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Have been charged More than stated in advertising for item & delivery In two separate transactions. But item is missing, tried to contact them, very late reply and keep asking the same questions over and over. I ordered on 10 Sep and in 20 days they have not been able to deliver the item. I don’t know what to do?

DO NOT USE THIS COMPANY!!!!!! This company is a scam!!! They steal your money with no intention of sending the item, they then finally answer an email advising a refund - this never arrives, and the phone number on the site comes up with the name Lucy. I have reported this company to Trading Standards and I will now be taking them to a small claims court. DO NOT BUY ANYTHING FROM THIS SO CALLED COMPANY!!!! The reviews on Google also states they are scammers.
UPDATE: Got an email to say refund was issued, but still now refund given. I have now reported to my bank and also to trading standards, and the fraud investigation team. DISGUSTING COMPANY!!!!

Ordered 2xsets of towels at 29.98 from homevibe and only received 1 set, also paid 2 delivery amounts at 5.99 TO DISCOUNT EXPERTS. After 25 emails back and forth and 6 weeks later this is still not resolved. Shocking customer service. Stay clear of both company's unless you enjoy a game of pinball. I will be now taken another route to try and resolve this nightmare.

I ordered 2 bottles of hand sanitiser for £27 and realised they were only 100ml, so cancelled the order, the next working day. (The picture on line looked bigger) They were dispatched and arrived 5 days later so I requested to return, but was told they are not accepting returns of hand sanitiser at this time. Homevibe terms and conditions say they accept returns. I called, emailed, wrote a complaint as per their policy and later contacted Paypal also who contacted Homevibe. No reply at all. Would not use Homevibe again. The sanitiser at most should have cost around £2. Paypal ruled in my favour. Extremely bad business . Beware. I really need to look at reviews before I order on line.....

There was no problem with ordering a passport wallet the voucher was redeemed with no problem and transaction was paid however the delivery was concerning no email to say it had been dispatched and I had to query where it was however it did arrive later than expected by the Royal Mail

AVOID THIS COMPANY !!!!!!!! Like numerous other people, I did not receive the item, never managed to actually speak to anyone, was made a lot of promises by email which never transpired and only eventually got my money back through PayPal taking up my case. YOU HAVE BEEN WARNED.

My story begins in March 2020 when I ordered an 8 piece Egyptian cotton towel set in grey with a Go Groopie voucher. I gave the company some grace because of lockdown but chased in early May. They finally arrived in early July - in Mink - and the quality was poor as they were really thin. I obtained their address and sent them back, signed for, which cost over £4. They were signed for on 25 July and I have chased again, along with proof of postage, requesting my refund but all quiet on the Home Vibe front. Six months down the line and £19 wasted as I don't hold out much hope of a refund. I am only posting this in the hope they are ashamed enough to respond.

26 October 2020

By way of an update - still no refund. GoGroopie are just as bad - they emailed about four weeks ago to say a refund was being processed but it has still not been received. I was hopeful - temporarily!!

Goods have arrived and in perfect condition and customer service was really helpful when I needed to ask any questions.

Just what l have been looking for for my daughter to keep her car keys safe and a good price .
Looks good to

Ordered some bath sheets which were on offer with gogroupie. For the price they were okay usually buy thicker ones but these seem fine colour as advertised.
Pleased with purchase.

Ordered a trolley, which did not arrive. Contacted customer service and was told item lost in transit. Asked if I wanted replacement, or refund, opted for replacement. Was assured item had been dispatched and sure enough item arrived and had actually been given an upgrade. Despite reading a lot of negative reviews I am happy with the service I received.

Ordered on the 26th May, waited patiently , never arrived so contacted them , they said it was lost in transit and did I want another one or a refund, oooh refund please , still waiting today even said it has been refunded back to my card, which it has not, just wished I'd read the reviews before purchasing, the returns address is a house !!! Wonder what bedroom their accounts department works out of, complete fraudsters .

I ordered 2 items on 16/06/20 I was assured they would be with me within 10 days. I've emailed on several occasions to find out where my order is & I get we're still waiting or the supplier is messing them around! I have asked for a full refund on 19/08/20 I haven't received it or an email to say that it's gone back onto my credit card. I have no option now but to let my bank recover the monies owed!! Terrible company they take your money but you don't get your goods!!

Have ordered 3 times so the last time I didn’t receive my item. I sent an email to the customers service and I received my item in only a few hours in the day. Thanks to Reece. In addition the product is good in quality / price. Excellent.

I have ordered two items from this company that we’re in stock on Monday 24th August.
I have emailed them 3 times asking when my order will be despatched I have had no reply.
Not very good customer service.
Can you get I touch with me about my order please?
Order number 31399

Not the first time I have purchased this product and it won't be the last. Great value for money and a superb product.

Have ordered many times from Homevibe, always great value if they have what you want and never had any problems.
Last order was 3 floor mats/runners - one was missing on delivery, emailed customer services and Reece dispatched a replacement that arrived within 4 days.
Excellent service especially considering they are operating with less staff in the current situation !

I had not had my order after 6 weeks then emailed the company. After this I was in regular correspondence and finally received my order 3 weeks later.
The person I emailed was very polite and helpful. I would use this company again.

I have explained that I never had an order number, I provided You with address’s For the undelivered goods my bank account Number And my name. You keep moving the goalposts, first you requested order number or addresses, when I explained I did not have an order number and sent the addresses, you responded by asking for the order number again.please refund my £39.98 ASAP as you took this money from my account on the 7/7 /2020 and it’s long overdue