Home Coffee Machines Ltd Bewertungen 

These guys will go above and beyond if your coffee machine needs repair. My machine needed repair and that's what I got. 5 star customer service and expertise.
I know I'll have peace of mind in case something goes wrong, they'll sort me out.

You learn a lot about a company by the way they treat their customers, especially when something unexpected comes up.

Home Coffee Machines ignore all requests for support post sale, nobody took ownership and sorted out the problem.

Terrible customer service.

i decided to upgrade from a Sage Barrista express to the Lelit. After a few phone calls to Ciaran and team with issues i had with the Sage, i decided to upgrade. I was advised to look at a Profitec and Lelit. After a few hours on youtube and Redit Ciaran was right on all what he said about both. I went with the Lelit Elizabeth. After a week using my new toy its clear to see the upgrade i have. The quality of the machine is top draw and also the taste and quality of the espresso has improved on my previous machine capability. i look forward to many years with this machine.

I’m based in Singapore so I was a little worried about ordering parts from across the globe at first, however the experience was 10/10. Thanks Ciaran for reaching out and communicating clearly on delivery schedules. The Gicar box for the legit Mara x arrived safely and worked perfectly. Great service, great parts, and definitely recommend.

Really genuine company...2nd time dealing with them for the service of my Sage barista coffee machine .. they received my machine confirmed they received it ...sent me a quote for the service....completed the service and repacked and sent my machine back to me. definitely recommend for coffee lovers with a home machine .

You learn a lot about a company by the way they treat their customers when something unexpected comes up.
We had a shipping problem (nothing to do with Home Coffee Machines). I called Home Coffee Machines for help and Ciaran took ownership and sorted out the shipping problem immediately.
Outstanding customer service.

I recently bought my espresso machine from Home Coffee Machines Ltd and couldn’t be happier. Ciaran was a pleasure to deal with, excellent communication from order to delivery, and the machine arrived quickly and perfectly packed.

The price was very competitive, and they even included some cleaning gear as a nice bonus. It’s clear they genuinely care about their customers and love what they do.

The machine looks great in the kitchen, and the first shots (and cappuccinos!) were spot on. I’d highly recommend Home Coffee Machines to anyone looking for quality products and real customer service.

Thanks again, Ciaran. I’ll be enjoying many coffees thanks to you!

Purchased my coffee machine from Ciaran and I buy all my coffee from him too. He is brilliant to deal with - highly recommend Home Coffee Machines Ltd if you’re looking for advice in choosing the right coffee machine. His after sales service is unbeatable and he is always available to offer advice. Highly recommend.

I finally took the plunge and purchased a Profitec Drive Pro 700 and Eureka Mignon Specialita Grinder from HomeCoffeeMachines.ie. The pre-sales customer service via Live Chat was actually very helpful. After some back and forth, I committed to the purchase and waited patiently for delivery.

Upon receiving the package, I noticed that the outer shipping box had already been opened and resealed. When lifting the box by its handles, I could tell that the internal packaging had been disturbed, as I could not fully insert my hand through one handle. I reported this to Live Chat and was told, “the warehouse sometimes opens them to put smaller items inside,” and reassured me that it was not a problem, and that I should open the machine.

Upon inspection, I immediately observed multiple components showing clear signs of prior use or potentially poor QC. Here is a detailed summary of the issues I reported and how they were handled:

• Outer box resealed: Dismissed as “warehouse sometimes open boxes.”
• Drip tray scratched front and back: Offered partial replacement only, which would not arrive for several weeks.
• Group head showing wear/overtightening marks: Ignored; significance denied, though the internal wear was consistent with repeated use.
• Flow-control valve leaking: Ignored despite clear video evidence.
• Missing pump transport bolt: Ignored entirely; should have ensured safe shipping.
• Copper fitting scuffed and front bolts gouged: Ignored.
• PID not at factory defaults: Ignored; calibration inconsistent with factory settings.
• Accessories (blind basket, portafilter) showing wear: Ignored.

None of these points received a credible or complete remedy. Instead of acknowledging mistakes, I was met with excuses, sarcasm, and intimidation. Each interaction reinforced a dismissive and defensive attitude that made resolution increasingly difficult.

Rather than replacing the unit outright—which I had clearly conveyed was my desired remedy—the seller insisted on “working through the issues one by one,” as if this were a repair job. Every time I pressed for proper resolution, he avoided responsibility.

When I requested that communications remain in writing rather than phone calls (due to working full time during the day), the seller’s tone became increasingly defensive. He ignored my concerns and made a particularly belligerent remark after I sent several photos:

“Have you been out with your magnifying glass again?”

Over time, the correspondence escalated further; he began accusing me of fabricating “fake reviews,” claimed he could trace my IP address, and threatened to involve both a solicitor and the German police without any clear cause.

Unfortunately, this does not appear to be an isolated case. There are threads on Reddit and coffee forums describing similar experiences, notably one post in which a buyer of a “brand-new” Profitec Pro 700 Drive received a blemished unit and was treated similarly.

After claims of “fake reviews,” I visited Trustpilot and other platforms to see what was being referenced. At the time of writing, 25 out of 53 reviews specifically mention the same staff member and their glowing conduct. While this does not prove intent, the repetition is unusual and noteworthy for prospective customers, especially if they value transparency and authentic consumer experiences.

Buying a premium espresso machine should be an exciting experience. In my case, it became a protracted dispute involving dismissive and hostile behaviour from the seller, and eventually threats directed at me. Even after the seller agreed to accept the return, the collection was scheduled on a day I had clearly stated I was unavailable. His response was:

“Well, it’s booked now,” followed by, “I’m also going away for a few weeks, so it will have to wait.”

He also made comments about the cost of shipping machines being expensive, as if this were the customer’s responsibility.

Ultimately, the product was not provided as advertised, the manufacturer confirmed it should not have left the factory in that state, and the retailer’s response was defensive to the point of aggression. Based on my understanding of consumer law, several aspects of this experience may represent potential concerns.

To anyone considering a purchase from this company: document everything. Photograph the box before and after opening it, record your unboxing, and insist on written responses for any issues you encounter. Do not accept phone calls where you may be persuaded to accept an unacceptable quality standard.

My final recommendation is to spend a little more and buy from a reputable dealer; it could save you significant time, stress, and uncertainty.

Review: ECM Synchronica II & Ceado E37SD – The Ultimate Home Barista Duo from Home Coffee Machines Ireland
Outstanding Equipment, Exceptional Service – A Home Barista’s Journey
Introduction
If you’re passionate about crafting café-quality coffee at home, having the right equipment—and the right retailer—can make all the difference. In this review, I share my experience with the ECM Synchronica II coffee machines and the Ceado E37SD coffee grinder, purchased from Home Coffee Machines Ireland in Galway. From product performance to customer service, every step of the journey surpassed my expectations and made my leap into home barista territory truly rewarding.
ECM Synchronica II Coffee Machine: A Barista’s Dream
The ECM Synchronica II is nothing short of a showstopper for any home coffee enthusiast. Its stunning stainless steel build looks elegant on the kitchen counter, but it’s the performance that truly impresses. The dual boiler system allows for simultaneous brewing and steaming, making it easy to prepare espresso and milk-based drinks without waiting. Temperature stability is spot on, ensuring each shot is consistent, rich, and full of flavour.
For home baristas, the Synchronica II strikes the perfect balance between professional-grade features and user-friendly operation. The controls are intuitive, the steam wand is powerful yet precise, and cleaning is straightforward.
Ceado E37SD Coffee Grinder: Precision in Every Dose
Pairing the ECM Synchronica II with the Ceado E37SD grinder completes the ultimate home setup. The E37SD is designed with single dosing in mind, making it ideal for experimenting with different coffee beans and grind sizes without waste. Its stepless adjustment ring allows for precise tuning, ensuring you can dial in the grind exactly to your preference.
The grind quality itself is exceptional—uniform, fluffy, and static-free, which makes for easy dosing and distribution. The grinder operates quietly and is a pleasure to use daily. For home baristas who love to tweak recipes and explore a variety of beans, the E37SD offers both versatility and professional-grade results.
Home Coffee Machine Ireland & Owner Ciaran: Service Beyond Expectations
A great product deserves a great retailer, and Home Coffee Machines Ireland delivers on every front. My experience with the owner, Ciaran, was outstanding. I reached out with a pre-purchase question late on a Saturday evening, and to my surprise, received a detailed, helpful response within 30 minutes. Such prompt and personal service is a rarity and speaks volumes about Ciaran’s commitment to his customers.
The ordering process was smooth and straightforward. Shipping was impressively fast, with my order arriving within 48 hours—well-packed and in perfect condition. It’s clear that Ciaran and the Home Coffee Machines Ireland team genuinely care about each customer’s experience, ensuring not just satisfaction, but delight.
Conclusion: Strong Recommendation
In summary, the ECM Synchronica II and Ceado E37SD are a dream duo for any home barista eager to elevate their coffee game. Both deliver professional results with user-friendly features, making them equally suitable for enthusiasts and aspiring experts. Home Coffee Machine Ireland, led by Ciaran, provided the kind of outstanding customer service—quick responses, fast shipping, and genuine care—that makes shopping for high-end coffee equipment a pleasure.
If you’re considering an upgrade or taking your first steps into home espresso, I can’t recommend this combination and this retailer highly enough. Here’s to many delicious brews ahead!

Outstanding service, superfast shipping, rapid response from live chat. And an amazing product for a competition busting price. I will definitely be buying from these guys again!

Great support and guidance to find the right fix to my Sage coffee machine.
The team was extremely helpful, responsive and helped me straight away after i had ordered a wrong part in getting the right one sent on priority.

Will surely come here again

Fantastic customer service. I have been using this company for many years and they are wonderful. Great for repairs, service and troubleshooting. Thank you Ciaran and team

I bought a coffee machine in February through this website, placing a pre-order. After a long wait, we received a defective and non-functional machine. We started a return using a UPS label provided by the seller.

Unfortunately, the shipment was never properly completed: the tracking stopped updating and it’s unclear whether the machine was lost or never delivered back to the seller. I was told I’d receive a refund once UPS confirmed the loss – but that’s when the problems really began.

After nearly 100 emails and months of waiting, the seller completely stopped responding. Their live chat support also began ignoring my messages, offering no updates or assistance.

At this point, I’ve lost almost €3000 and haven’t heard anything back.
Beyond the financial loss, it’s incredibly frustrating to be met with total silence.
I strongly advise against buying from this store – if anything goes wrong, you will be completely ignored.

Fantastic service and choice of spare parts. I ordered a milk sensor for our sage coffee machine giving us an arrow of er05. I followed the video and got it all fixed very quickly. Fantastic delivery and can't fault this company in any way. Our coffee machine is working again and we saved a ton of money in repairs from an engineer.

The website says that they deliver in 2-4 days. I ordered a replacement part and chose bank transfer as the payment method. The delivery fee is ridiculously high for such a small piece, so I thought it would arrive soon. I was surprised that I was not directed to bank payment service immediately, nor given information about the payment. One day later, they sent me payment information and I paid. The next day, when I asked about the delivery, they told me that they only received the payment yesterday. I told them that they promise to deliver in 2-4 days and to ship the order on the same day in Ireland, and that they have already wasted my time for 2 days. They cancelled my order because of the complaint. I tried to order the same thing with a credit card because that at least is payable on the same day. They failed to deliver them as well, as apparently, they cannot think business first but only their hurt ego. So, all in all, this is the worst company to order anything. But if you do, don't give them any feedback because they can't handle it.

EDIT:

"--if you place an order and select to pay by bank transfer, you will be presented with the discount and bank details--"
Not true. I only got the bank details one day later in a separate email. This was the cause of my confusion. I would have expected to be directed to a bank payment platform or at least given the payment information at the checkout. This was not the case.

"--if you choose to not send the money to our bank then the goods will not ship--"
I paid you immediately when I received the information. You didn't deliver it on the same day, nor the next. This was not what was promised at your website.

"--We will email you after a day if we don't see the funds to follow up on the order--"
How can I pay faster, if you don't provide the information without delay?

"--I would also like to add to the internet that it was not a pleasurre dealing with you and your abusive language--"
Apparently this is abusive: "Why the hell did you deliver payment information only yesterday. Why couldn't I pay immediately? Why are you running such a shitty business? 2 days gone from the promised 2-4 days."

I was frustrated because you couldn't deliver like promised. To my mind, your service failed. I couldn't pay immediately and you did not provide information to me without a delay. I see this as bad service.

"--We did refuse to send your order and refunded you your money in full to your bank account. Our staff have a right to do their job with not having to read your messages."
If you did your job in the first place, there wouldn't have been any complaints from me. Besides, the money has not reach my bank account yet. The 2 payments with my credit card were reimbursed. Those I did to see whether you can deliver with faster payment method. My conclusion: no. Your ego got hurt and you could not focus on business. Sorry about calling you shitty. But you are disappointing as a company.

Ciaran was extremely helpful from start to finish which made the whole process of buying an espresso machine seamless. I highly recommend this company.

After six months of research, including where to buy them in London, I finally purchased the Lelit MaraX and Mignon grinder. I'm very pleased that I chose Home Coffee Machines. Ciaran was excellent, providing great support from answering my questions to ensuring a swift dispatch. I feel fortunate to have found them and will definitely return in the future.

I wanted to address a misleading complaint that has surfaced here, which unfortunately uses a post I previously wrote in haste but later retracted. The company in question, Home Coffee Machines, along with Mr. Ciaran, have gone above and beyond to resolve the issues I originally encountered. Not only did they agree to replace my machine, but they have kindly allowed me to continue using it until the new model is released—an extraordinary gesture that reflects their dedication to customer satisfaction.

I must emphasize that my earlier complaint holds no relevance now, as the matter has been fully resolved to my utmost satisfaction. Mr. Ciaran has demonstrated exceptional professionalism and genuine care throughout the process, making this one of the best companies I have ever dealt with. Their pricing is competitive, and the level of service they provide is unparalleled. I wholeheartedly recommend their services to anyone; you will not be disappointed.

It’s unfortunate that my old, now irrelevant complaint is being misused to mislead others and tarnish the reputation of such an outstanding company. I urge everyone to consider this clarification and base their opinions on accurate and current information.

Thank you for your understanding.

Best regards,
Svitlana

I bought a coffee machine from them (profitec pro 500 pid) and a grinder (eureka specialita) and the coffee machine won’t start. Profitec messed up in binding one last wire to an output inside, and they had instructed me exactly on how to proceed with the issue. Insanely great personal customer service. 10/10 recommend.