Holmes Carpets 

Great service, staff were really helpful and did a cracking job.

Steven is a lovely professional person, his work is second to none! I would without a shadow of a doubt recommend Steven to any of my friends and family.

Couldn’t fit the carpet to the edge of the room. Damaged skirting boards and door frames. Delivered bed late. The owner kindly emailed me to explain how this was my fault. Left the door off for good measure. Pictures of the job are on my google review so that you can make your own mind up whether this is a company to avoid.

We organised to have a new carpet fitted prior to Christmas. On the day of fitting, the fitters were considerably later than they had estimated but were very apologetic. The work also took longer than they had estimated on arrival which caused us some inconvenience.

After the fitters left, we discovered several lumps underneath the new carpet, one of which was hard and solid. We also found that none of our doors would close anymore due to the new door plates. When I had organised for the carpet to be fitted I had been told that the fitters would check these things prior to leaving and then let me know whether I wanted the doors to be trimmed at a further cost. Obviously, this hadn't happened and so we had guests staying that evening with a bathroom door that wouldn't close.

When we contacted Holmes Carpets about these issues by email, the response from the manager/owner was very defensive. The email said things like 'these things happen' and said that the lumps were probably underlay and easily rectifiable. He made no apologies about the inconvenience but did organise to have the fitters return another day to resolve the issues.

When the fitters arrived for the second time, they discovered that one of the lumps was actually a piece of carpet gripper that had been left under the carpet. After a phone call outside, they told me they would trim the doors at no cost, which was appreciated. However, this ended up taking up most of the day. They left and returned several times to collect various bits of equipment from various places. One of the fitters was lovely but the other was swearing, complaining about his job and saying that he was 'a carpet fitter, not a joiner'. This man also tried to tell me (twice) that the doors had been trimmed sufficiently when they clearly hadn't. It made me feel really uncomfortable and the other guy was apologising for him whenever he left the room.

When the fitters left, I realised that all of the soft lumps under the carpet were still there, despite me having pointed these out.

The team were clearly rushed off their feet and this clearly impacted on their ability to complete the work to a good standard. I can see there are plenty of great reviews for Holmes Carpets but based on the fact we still have a carpet with lumps underneath it, I would not recommend.

Unbeatable!! These guys from start to finish are professionals from the guy who came out to measure up and the two fitters on the day and the guys in the office, seamless service and first class carpet thank you so much you’ve made our house a home can’t thank you enough and anyone thinking of having a whole house done in a day then these are the guys to use. Thanks to all the team you’re legends big thumbs up and smiley faces

Perfect from start to finish

Nothing was too much trouble, and a level of service that you won’t get from the larger chains, where you’re really just a name and a job.

Thanks lads

Amazing company and amazing services.

Measurements done for free and guy was very professional and polite.

Sales team did everything to help us decide and given us a great price within our budget.

Carpet fitters came on time. Did the measurements again and went back cut the sizes correctly. Fitting was absolutely perfect.

Whole job was perfectly done and had no isseuss. I do recommend them and will.use them again.

Really impressed with the company! I rang them Friday stating that I had to have a whole house recarpeted with linoleum in the kitchen and bathroom as soon as possible. Gary came on Friday took the measurements, quoted me a price which I agreed to and had the carpets and linoleum fitted the following Tuesday. Efficient and professional job with special mention to Gary for all his help
Would highly recommend this company!

Extremely pleased with the service provided. We had a full house (3 bed) carpeted with underlay and vinyl in the kitchen/bathroom. Good quality and reasonably priced. The team of fitters were professional, friendly and polite. I would highly recommend them and definitely use Holmes Carpets again.

Brilliant from start to end. Simple quoting good process with great options and understanding of our budget. We’re delighted with the final result and the work was carried out quickly and to a high standard. We will be back !

Estimator and fitter turned up on time carpet fitted quickly and neatly, just a bit of a vac and job done. Would recommend and use again.

I can highly recommend Holmes carpets, Tom in the office put me at ease and reassured me after I was ripped of by another company!! Nathan and Micheal the to young lads that came and fitted my floor were salt of the earth very respectful lovely young men, I can’t thank Holmes carpets enough, I’m in the process of having my home done up so will definitely use them to have the rest of the house done. I only want Nathan and Micheal to do the work tho!!!! Thankyou From the bottom of my heart

We are very pleased with the prompt, professional service. Lovely carpet fitted, will definitely use Holmes Carpets again. Thank you.

Brilliant Company Highly Recommended.
Competitive prices, prompt quotations, and delivery together with really professional staff. The result is great customer service and what fantastic flooring which everyone compliments.
Many thanks to Steven Holmes and the team, will definitely use you again.

Turned up exactly as promised, did a great job with both carpet and vinyl flooring. Well fitted and no mess. Friendly and professional.

Excellent service, great communication and really competitive prices. I have no problem recommending Holmes carpets.

Highly recommended. Professional, excellent customer service.

Very pleased with carpet - excellent service - would definitely recommend.

The guy did a job well done. I'm a happy Customer indeed.