Hollard Insurance - It's Sorted Bewertungen 

I would like to take a moment to provide some very positive feedback regarding the exceptional service I received from Hencoe and Marius.

They assisted me with arranging the replacement of both my tyre and windscreen, and they handled everything with an incredible level of professionalism and efficiency, all through WhatsApp.

What impressed me most was how effortless they made the entire process for me. They were immediately responsive, guided me through the necessary paperwork, assisted me whenever I had questions, and made sure I understood what needed to be done. I never felt like I was left to figure anything out on my own.

From the initial assistance right through to the paperwork and arrangements, they were incredibly helpful and made what could have been a frustrating insurance process feel completely straightforward.

I honestly cannot remember the last time I experienced customer service of this standard. Their responsiveness, patience, professionalism and willingness to assist genuinely stood out to me.

I believe that when someone provides service this good, it deserves to be recognised. Hencoe and Marius went above and beyond what I expected, and they have left me with an extremely positive impression of Hollard.

Please make sure this feedback reaches their managers and that both Hencoe and Marius receive the recognition they deserve. They are an excellent representation of Hollard, and I sincerely appreciate all the assistance they provided.

Thank you to both of them for making the entire experience so easy and stress-free.

After being rear-ended by a driver insured through Hollard, I submitted all requested documentation promptly and ensured that every requirement was met. There were no outstanding documents, no missing information, and no delays from my side.

Think twice before choosing Hollard Insurance.

Today is 1 June 2026, nearly two months later, and I am still without resolution. My vehicle has not been repaired, I have not been compensated for the damages, and obtaining any meaningful update has been nearly impossible.

Emails are either ignored or go unanswered for extended periods, and phone calls result in no clear progress or accountability. Every interaction seems to end with promises of feedback that never materialises.

What is most frustrating is not just the delay itself, but the complete lack of communication and transparency. If there is a problem, customers deserve to know what it is. If there is a delay, customers deserve an explanation and a realistic timeline. Being left in the dark for weeks at a time is unacceptable.

Insurance exists to provide peace of mind when things go wrong. Unfortunately, my experience with Hollard has been the exact opposite. Instead of assistance during a stressful situation, I have faced silence, uncertainty, and ongoing delays.

Based on my experience, I would strongly caution anyone considering Hollard to carefully evaluate whether this is the level of service they would be willing to accept when they need support most.

Most Intimidating Experience Imaginable.
I suffered an attempt on my life and so did many others . I was abused by a neighbour discusting life threatening attempt to burn us down! Vandalised my balcony then tried to set the building on fire and watch us burn .
This company were constantly calling me sending dodgey assessors accessing my property without consent . Treated like the Housing Property I rent . Low class citizen with no entitlements or cover . There stand over tactics are unacceptable. No support no advice help or care . Intimidation rejection decline . Worst experience ever , still suffering property damage a year on no support nothing closed the file ? We’ll get ready to open the file Hollards your treatment was poor support poor attitude poor insurance company that should be paying for a building of tenants and the trauma experienced from a insurance company we pay to protect us and our property . The building manager poor management also. Wondering now if it’s safe returning here as I was informed to vacate for 7 weeks then a couple days later no need to vacate ?
Serious concern for our safety and structural damage caused by fire flooding . Purchasing my insurance through the CBA Bank ? Informed them of the treatment and trauma from these bogans .
Karena

Hollard's unprofessionalism at its best
Very much unhappy. I have only noticed that my policy matured when the representatives came to market their company again, I filled in the relevant documentation for claim or surrender, after about two weeks without any communication from the company I called to enquire and I was told to submit some documents which I submitted all and they acknowledged receiving them, till today I have not received any kind of feedback from them. This is just a simple savings policy I took with Hollard for a period of 5yrs which started in 2019 and now we are in 2025 December it will soon be 2026 meaning straight 7yrs or 2 extra years and these people are just quite. Very much dissappointing.

Make a complaint to ASIC (Australian Securities & Investment Corporation) about the systematic failures in the processes of CommInsure and Hollard Insurance. They do not pursue individual cases but they will investigate systematic abuse.
Many reviews indicate a pattern of unnecessary delays and spurious claim denials from Hollard. Complaints are never resolved & contacting the company is time consuming & frustrating. It all adds undue stress on claimants. The current system seems designed to delay until claimants can no longer pursue their claims, due to significant mental and financial strain. Addressing these systemic issues in Hollard's claims processing is essential.It is unfair that these companies can cause so much stress and hardship for policyholders, with no accountability.

Australian Seniors Insurance company Hollard Insurance

I received an email from Australian Seniors they will refund the amount of more than $3,000 To my account for double insurance. Thank you so much Australian Seniors for your prompt reply.

I took out house and contents insurance with Australian Seniors in December 2018 for the year 2019. In December 2019 I changed to AAMI until now. It was by chance I look at a renewal from Australian Seniors last week and noticed the bit that says ‘This policy will automatically renew’. I am 72 years old and do not keep tab of things. I called Australian Seniors and sure enough they have been deducting insurance money from my bank account without my knowledge. After discussion with Australian Seniors I was told to send certificate of insurance with AAMI for 2020, 2021 and 2022 (which I have done) before they can refund my money for double insuring which amounts to more than $3,000. I hope Australia Seniors will refund my money. Also a warning for seniors insuring with Australian Seniors to check and physically cancel your policy if you do not want to continue insuring with Australian seniors. It is so easy to overlook these things and it’s not a good policy dealing with old people.