HobbyLink Japan Bewertungen 135

If they package it terribly, with little protection and the figure box gets mangled, they will not accept refunds/returns/replacements or anything. Terrible for people that want a figure box and not just the figure (though even if figure is damaged, far from guarantee it will be replaced when you look at their text). In terms of proving damage, they ridiculously expect you to drag delivery person in to record them witnessing you opening package to prove it arrived damaged. Even if you are willing to, there is no way to know this until you reach out to them to let them know it arrived damaged to begin with. Here is the exact phrasing:

' receive a damaged box from your mail carrier in person, if possible, take a photo of your mail carrier or delivery agent (driver) with the package. Ask your mail carrier to witness your opening the box, and get the carrier's name. Consult with the carrier at the time you receive the package to make sure they take note that the package was damaged before it was delivered.

Then, please take photos of the shipping box before opening it. Next, open your box and carefully inspect your merchandise. If only your product packaging has been damaged (such as a crushed corner or bent lid) and the actual product is undamaged, we will unfortunately not be able to offer compensation. HobbyLink Japan is unable to guarantee mint-condition product packaging on arrival.

If the actual product has been damaged, please take detailed photos of the damage and send them to us within 10 days of receiving the package. At our discretion, we may be able to accept a return of the merchandise, offer compensation, or replace the item. Please see Section 7 of our Terms and Conditions for details.'

Overall, for most people that order figures and want to box as well, rather than throwing away the box, never order from here.

Not the most recent, but overall experience I had with Hobby Link is stellar to say the least.

Fantastic prices and selection of anything and everything. Sure, last 2+ years were difficult for everyone, shipping prices jumped, and some shipping options became unavailable to certain regions, but that's primarily due to Japan Post.

Every single order I had with them was fulfilled in timely manner and with utmost care with packaging. Every item arrived in pristine condition, no damages or missing parts.

Private warehouse is one of the best features HobbyLink has to offer, and allows you to combine your orders however you like. And currently, one of the few online store in Japan where overseas customer can buy gunpla model kits.

I've neve had any issues with them, and I hope it will continue to be like that. 11/10

Bought 3 x Hasegawa kits for less than half the price you'd pay in the UK and even with shipping it still works out as a bargain, especially as two of the kits aren't readily available in the UK. Models arrived very well packed and less than a week after the order was placed. Ordered once before from HLJ and had the same hassle free experience. Will definitely use again.

Their prices are lower than many other sites. The price does go up after shipping, but HLJ allows you to see how much shipping will be before you place an order.
They shipped my items quickly despite my order being placed during the holiday season.

They are scammers. They never refund anything, they never notify you about any payment problem, but they charge you for the shipping cost and they go as far as claiming that your account was banned because you started a payment reclamation. Their replies are rude and unprofessional and to put it simply, they are also racist (replies stopped coming in after I confirmed I was from Mexico and they are unreachable now, they don't answer emails nor messages and still waiting for either a refund or an explanation of what happened)

Quick turnaround. Often have best prices globally. Don't be put off by slightly odd "warehouse" system for some orders. It works just fine. Have ordered 3 or 4 times with no problems. Excellent shipping costs to Australia.

Simple put try to buy some thing, at decent price. Wouldn’t let me pay.
12 hrs took me to update my payment.

Then guess what ?

Price went up, how convenient- will not be using them and definitely don’t recommend

Used to shop here often, as the shipping prices to the US used to be reasonable.

The past year to two though they have hit an absolutely insane price level.

Even ordering a single tiny red LED that does not even weigh 10g and is super small costs $27 to $45 depending on what method you use to ship it. If you actually add something like a single figure to your order then you are looking at $40 for 4 month freight shipping, or up to $72 for other methods. Perhaps that is just the global situation right now, but it makes actually ordering from here no longer a good choice.

Molto deluso, ho ordinato 2 articoli da questo sito direttamente dal Giappone, sperando di averli in anticipo e pagandoli meno. Sono arrivati dopo 11 mesi, e oltre ai costi di spedizione ho dovuto sostenere il costo delle tasse doganali, circa 40 euro. Morale della favola facevo prima ad ordinare da un sito europeo visto che sono arrivati così tardi e mi sono costati tanto quanto. Sconsiglio.

2023 update:

Thanks for updating the interface and for adding back the sort by date option fixed my review.

Good site

Excellent service - quick, efficient and on time, delivered exactly when promised. Highly recommended.

If I had relied too heavily on the reviews here I would have missed out on getting my items at a decent price.

Placed my order on 20th June, and they arrived today. Packaging was great, box was in a very good condition (ie not battered about in transit).

Will certainly use again in the future.

I shopped many times at HLJ a few years ago, but recently their service has turned to rubbish. They treat you with contempt, removed payment options using Paypal, charge an absurd amount for shipping and any problems now they lock your account so you have no way to fix problems that may have to do with you. It's as if the owners of a few years ago have been replaced by people who just want your money and they think it's a privilege for you to be able to buy from them. Never again.

Shipping prices are insane and they only offer express from dhl and fedex or a cheap 6 month boat ride around the world. What is even worst is you pay for 1-3 day delivery and it take the standard 2 weeks. Why can't they offer the standard shipping rates. I think HLJ is overcharging and pocketing the difference and why only these 2 shipping companies??? The more I think about it the less I want to buy from them. Sure they models are a little cheaper but when you consider the exchange rate fee which is way over the top plus the insane shipping price it just be cheaper to buy locally. Only issue with my local shop is it takes anywhere between 6 months to a year for the new stuff to arrive on their shelf's. But I am going to support them then look after a foreign shop that don't care to look after their customers. That not including the other issues I have with hlj there private warehouse is a joke they take money when ever an item comes in but not give you any notice when this will happen then threaten to close your account if you don't pay straight away. Then you have the flip side where they just delete stuff without telling you then you find that when you browse their website you find the thing you ordered but its now at a higher price. I have got items still in there that are pushing 2 years and still not eta when they get it in. Or and don't buy food apparently dhl can't ship that which is bullsh*t since I bought a Japanese candy/noodle bento box and dhl shipped it just fine. They whole business model is terrible.

THINK TWICE BEFORE ORDERING. PRiCE IS DECEPTIVE. COST MORE WHEN you factor in shipping cost and their use of third party REACH USA.Price of items seem cheaper, but the cost of shipping and it uses a 3rd party Reach US LLC cost more than if you buy from another website. You are not told of the shipping cost at check out because most of my items were not available for 3-5 days, I used PayPal to paid and was not aware that HobbyLink uses Reach USA another party til after the transaction had already occurred. Reach charges a much higher conversion rate for Japanese Yen to US dollars. My total cost should have been around $688 but I was charged $771. The shipping cost was $221. Will never buy from HobbyLink again!!

Having successfully order from HLJ, I ended up using their private warehouse option for shipping my current order.

I placed my order and then one of my back order kits came in 5 minutes later. I was able to contact the support team and they pulled it back so i could add the new kit.

Great customer support and while yes it takes time to ship that's part and parcel of Gunpla right now and international logistics.

Will definitely use them again

Second review for HLJ I’m writing, the first was 2 stars because it was incredibly slow compared to other Japanese retailers for the same price. As well as this I had waited months for them to fill a backorder on another item and eventually gave up and cancelled.

This time it’s one star because since my previous review I’d placed an extra 4 orders to try and get items that weren’t available anywhere else, but each had sat for 3 months or more ‘on back order’ until I cancelled as they had appeared in stock at other retailers.

That’s right, out of the 6 or so orders I’ve made with HLJ they’ve only ever been able to fulfill one of them, and then I had to wait almost 6 months for it to be delivered.

Just don’t bother: there are other places that will deliver quicker, cheaper, faster and will actually get the items in stock. I said in a previous review that you should only use them if you can’t find an item anywhere else. I rescind that sentiment now - by the time they get it in stock it will have been available elsewhere for either the same price or cheaper, and it frustrates me to no end watching Gunpla YouTubers getting bought off and providing sponsor links when the company can’t even stock what’s being sponsored.

I made a preorder with the company and they did not honor it. They wasted my time and we're not helpful about it. Instead of recognizing their wrongs, and system that does not work, they cancelled my order and offered no help to fix the problem. I do not recommend this company.

Catálogo estupendo y bastante rápidos para estar en el otro lado del planeta.. los precios muy competitivos aunque hay que tener en cuenta que aduanas luego te da alguna sorpresa.

11 items that i received only 1 item is correct and i have sent email to hlj but so far they only replied me one time and said they are looking into the discrepancy but now almost 1 week, still no answer from them