Hitari Bewertungen 

200
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very helpful, replied to all my queries straight away as I was aware of stock being delayed on their side which obviously wasn't their fault. Items were dispatched as soon as they received stock, g... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I needed to find this particular game quickly, I found it at several different places, the best place I came across was Hitari Trade I was pleased that the price was cheaper than anywhere else, so I... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I ordered a phone from Hitari 1. March this year. I immediately got an email telling me the phone was packed and on its way - no need to say that the money for the phone was also immediately withd... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a video game (special edition), they were very helpful when I contacted them regarding it and were also very fast upon getting it to me in its pristine condition. They have some very good de... Mehr ansehen

Unternehmensdetails


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

200 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(200)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Unfortunately, a very bad experience with hitari.co.uk

Unfortunately, I had a bad customer experience at Hitari.co.uk.

1. My order was delayed (after ten work days and not the 3-5, as promised). And nver received any information on the delay.

2: When I finally received the package, it wasn’t what ordered. And because the order was delayed I wasn’t able to return and get a new gift in time for Christmas.

But all of these are human mistakes. They were probably very busy as it was right before Christmas.

But what isn’t ok, was when I decided to return and not exchange the game, they informed me I had to pay for returning the order. Eventhough I only returned it because they mailes me the wrong product. And they never even apologized and were less than friendly. Really bad service.
The order was delayed, I received the wrong product, I had to pay to return the order and they were really rude /never apologized. So they did everything wrong - they aren’t very good at their jobs.

11. Januar 2018
Bewertung ohne vorherige Einladung
Hitari-Logo

Antwort von Hitari

Hi

I have emailed you now with all the details and contacted the relevant team on the platform you purchased on to rectify this issue for you ASAP.

I am really sorry about the bad experience you had with your order and really hope we can make it up to you with future orders.

Thank you for your patience and understanding.

Kindest Regards,
Kamal Hitari

Bewertet mit 1 von 5 Sternen

Ordered a wireless headset for xbox one …

Ordered a wireless headset for xbox one on eBay from hitari on 16th December and the listing stated would be delivered by 21st.

Item has been dispatched on 22nd so will not be here on time for Christmas.

Radio silence on all channels no replies to emails on eBay or direct to the company.

Now have to try and find this item last minute and be out the money until PayPal can get my money back for me.

First and last time shopping at this website atrocious customer service.

22. Dezember 2017
Bewertung ohne vorherige Einladung
Hitari-Logo

Antwort von Hitari

I am sorry to hear that your order has not yet arrived. We dispatch orders within 1 working day of cleared payment via Royal Mail Delivery Service, these typically arrive in 3 to 5 working days and I apologise for the unexpected delays in delivering your order.

We can assure you that your item was posted on the date you received an email from us to your registered email address confirming the order shipment to the delivery address provided by PayPal.

If you have any further queries and can help in anyway, please get in touch with us via email and a member of our customer care team will assist you further when they are back to work next Wednesday 27th Dec.

Thank you so much for your understanding and patience.

Have a great holiday season.

Kindest Regards,
Kamal

Bewertet mit 1 von 5 Sternen

Avoid Hitari at all costs ..terrible service and communication!

Ordered the walking dead collection from them for the first time on the 3rd of December and the product was officially released on the 5th , still no delivery and no emails nothing .. terrible company ..please avoid and stick to more reputable companies like Game , simply games , 365 games , shopto as there service and price is fantastic

10. Dezember 2017
Bewertung ohne vorherige Einladung
Hitari-Logo

Antwort von Hitari

Hi Mario,

I am very sorry to hear that you have not had a pleasant shipping experience with us.

The release of this title was slightly delayed by the publisher which was out of our control and was shipped the game to you with an upgraded postage option to expedite the delivery for you at no extra cost to you and hope you appreciate that we did our utmost to get your order delivered to you at the earliest possible. In addition, the title was sold at a great price unmatched by any of the companies you mentioned on your review.

We would like to take this chance to ask if there is anything we can do to help rectify the issue you have had with your order and turn this into a positive shopping experience for you.

Thank you for your understanding and co-operation. I really hope we can make it up to you in the near future.

Have a great holiday season.

Kindest Regards,
Kamal Hitari

Bewertet mit 1 von 5 Sternen

No stock. No contact

Twice ordered an item from hitari through different channels. On both occasions, no updates, no apologies in advance that my item wasn't in stock.
Had to open a refund request after more than three weeks of silence on both occasions.
Buyer beware.

2. November 2017
Bewertung ohne vorherige Einladung
Hitari-Logo

Antwort von Hitari

Hi Lynn,

I am very sorry to hear that you have not had a pleasant shipping experience with us.

The item you purchased was sold out and we tried to secure more stock but unfortunately, it was discontinued by the manufacturer and we were not able to source anymore.

I have checked our record and a full refund was issued on 20th Oct (i.e. after 8 days of purchase date at 12th Oct). The second order was for the same item and was also refunded promptly.

Anyhow, we would like to take this chance to ask if there is anything we can do to help rectify the issue you have had with your order and turn this into a positive shopping experience for you.

Thank you for your understanding and really hope we can make it up to you with future orders.

Kindest Regards,
Kamal Hitari

Bewertet mit 5 von 5 Sternen

no problems

Ordered ride 2 on xbox one ,fair prices fast delivery ,will use again :)

7. September 2017
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

refund

after ordering product became unavailable but my money was refunded

12. August 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently bought a item from Hitari

I recently bought a item from Hitari - EBay shop & was amazed by the speed of the delivery & quality of the product I would buy from them again in the future definitely- 5 star

6. Juni 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

*****

*****
Good quality item for the right price !

5. Juni 2017
Bewertung ohne vorherige Einladung

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