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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Greeted well on arrival. Meet two assistants who were great in showing me how to set Bluetooth up heating aids. They explained and tested which was very much appreciated. Also got new tubing fixed in... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really helpful service. My husband was able to trial an expensive piece of equipment paired to his hearing aid before deciding whether it would help him. This was so re-assuring. They also give you 28... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve been using HiKent for chancing filters & collecting batteries for a number of years & always found staff very friendly & helpful. Last week M’stone Audiology upgraded me to BlueTooth and I was de... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Hi Kent is now offering a regular ear care service, twice monthly at its Maidstone head office in Brewer Street. Zoe Holder, the ear specialist, explains thoroughly what help she offers. She took v... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Service für Gehörlose

Vom Unternehmen geschrieben

We are a charity who help and support the D/deaf and people living with hearing loss across Kent. We offer many different services such as: Hearing Aid Maintenance Clinics, Assistive Equipment, Assessment Service on behalf of KCC, Ear Checks, Wax Removal, Hearing Screening, BSL Courses, Lipreading Classes, Deaf Awareness Training, Social Groups, Tinnitus Support Groups, Technical Assistance Service, among others...


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

119 Bewertungen

5 Sterne
4 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Hi-Kent at Canterbury... superb.

My visit to Hi-Kent at Canterbury was superb. I was greeted by friendly, helpful staff, and most importantly, treated by Zoe, a knowledgeable, experienced, and fully qualified practitioner.
I now clearly understand my ear wax problem, how wax is best removed (suction), and how to minimise or even eliminate excessive ear wax build up.
All in all a great value for money service.

20. September 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Thank you for your kind feedback, it is appreciated.

Bewertet mit 5 von 5 Sternen

Proffessional and friendly service.

I had a visit at home and was given not only good service but good and helpful advice. I would thoroughly recommend this service and would have no hesitation in using them again.

16. September 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Thank you Mr. Marsden for taking the time to leave feedback, it is appreciated. Glad we were able to help.

Bewertet mit 5 von 5 Sternen

Fast, effective wax removal

Friendly staff who really know what they are doing. The ear exam was very thorough and the wax removal was incredibly effective. My hearing has really improved since my visit. I highly recommend this service.

3. September 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

We are proud of this service, and pleased it was to your liking. Thank you for taking the time to leave your feedback.

Bewertet mit 5 von 5 Sternen

Highly recommend!

Came for an ear exam and wax removal if needed, friendly staff on arrival, explained everything thoroughly and answered all my questions. Examined my ears, showed me the videos and explained the parts of my ear. Did not need wax removal, but got a lot of advice, staff very knowledgeable and passionate about what they do. Have shared their details with colleagues in my Work Disability Network as I highly recommend their services.

5. September 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Thank you very much for your glowing feedback, this is a service we are very proud of. Thank you Molly for leaving your feedback and recommending us to your colleagues.

Bewertet mit 5 von 5 Sternen

HiKent give much needed support for the Deaf

I have had excellent service from HiKent for many years, ever since I was diagnosed with Otosclerosis(progressive deafness).
Living alone and being deaf I have always welcomed their support.
Mrs Susan Hunt

3. September 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

Thank you for your feedback Mrs. Hunt. You know where we are if you need us.

Bewertet mit 5 von 5 Sternen

We visited Hi Kent in Maidstone today…

We visited Hi Kent in Maidstone today for an ear check and wax removal. It sounds a simple thing but nonetheless very important for keeping our ears healthy and able to hear as well as possible. Zoe was so knowledgeable and explained exactly how the procedure would work, as well as taking photos/a video of the inner ear. We would definitely recommend going to Hi Kent for any concerns relating to ears as we were totally satisfied with the guidance and outcome.

3. September 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Ear care is so important and Zoe does an excellent job. Thank you for using this service and also leaving feedback.

Bewertet mit 5 von 5 Sternen

Life changing

The professionalism and understanding from Zoe who is so sympathetic to someone like me with hearing difficulties, I am so looking forward to the day my TV experience will be enhanced by the equipment available from Hi Tec.Thank you Zoe and Hi Tec

1. August 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Thanks for your feedback Barry. I hope hearing the television is improved by the equipment available on loan from HI Kent following an assessment. Zoe is a credit to our organisation and I am pleased you had a positive experience.

Bewertet mit 5 von 5 Sternen

One happy family

Zoe came out tonight I had bad wax in my ear she was very professional insightful and my ears are very good now. she did my sons too and explains in depth of the problem and after care and spur of the moment kindly did my partners too and gave him relief and advice highly recommended zoe to people suffering

28. August 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

We like happy families. I am so pleased the ear care you all received has made an improvement. Ear care is so important, but something most only think about once things have gone wrong.

Bewertet mit 5 von 5 Sternen

Lip Reading Lessons

I have been taking the lip reading course with Pat Tester through Hi Kent. Pat is an excellent teacher and makes the lessons interesting and she is very informative with her knowledge. I have gained an insight into lip reading and am now able to understand a lot more. I find I am not left out of conversations so often as I was and the lessons have been of tremendous benefit to me

2. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

We are so pleased that joining a lipreading class has improved your level of understanding. Most people lipread more than they realise. Lipreading classes can make such a difference in helping people remain socially active and not become as isolated because of a hearing loss.

Bewertet mit 5 von 5 Sternen

The service is regular and consistent

The service is regular and consistent . When I’ve visited the hearing aid support in the past , they have had the tubing and batteries available that I needed . The service is based locally that is very easy for me to attend .

3. Juli 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

Without the servicing we provide via our clinics, many NHS aids would stop working as effectively. Simple maintenance and batteries are all that is required to enable you to get the most from your aids. Thank you for using our service and also leaving feedback.

Bewertet mit 5 von 5 Sternen

Ear wax removal

Father had an appointment with Zoe to have ear wax suction. Very thorough, explained procedure and process very carefully. Was very pleasant and professional. Can thoroughly recommend

22. August 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

Thank you for using this service from HI Kent and also taking the time to leave your feedback. I am pleased you had a pleasant experience, it is something we are proud of and pleased to have Zoe working with us.

Bewertet mit 5 von 5 Sternen

Help whenever needed

Whenever I need help or new batteries they are there. They renew the loop on my aids and they give good advice. Always friendly and helpful.

1. August 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

We are pleased to be here to offer you help when needed and thank you for your kind feedback.

Bewertet mit 5 von 5 Sternen

I had a very informative meeting with…

I had a very informative meeting with Zoe. She answered all my questions, even some I hadn’t asked. Excellent service.

21. August 2024
Bewertung ohne vorherige Einladung
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Antwort von HI Kent

Thank you for your feedback Mrs. Hornsey. I am pleased you had an informative meeting with Zoe.

Bewertet mit 5 von 5 Sternen

Helpful staff

I needed new batteries for my new hearing aids and went along to the office in Maidstone. The staff were exceptional with their advice on my new aids which I shall put to good use in the future. Also I received information leaflets which will be very helpful.
I felt they had time to talk and made me feel at ease.

21. August 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

We try not to rush anyone and give whatever time is required. I am pleased you met some of our exceptional staff and also gave us your feedback.

Bewertet mit 5 von 5 Sternen

Hi Kent, Canterbury,Kent, is an incredible Charity!

We have known John at Hi Kent (Canterbury Kent), for many years now, and he has given us help and advice with such kindness and understanding. I am a long sufferer of Tinnitus, and this year, John suggested I saw a very good AUDIOLOGIST, to see if he could help.I now use some hearing aids which have incredibly reduced my perception of dreadful tinnitus., It has transformed my life now. During the day I am able to almost forget I have "Tinnitus", which is such a blessing. I know this might not help everyone, but I would urge anyone really suffering from this extremely debilitating condition to give it a try. Thank you John for helping me to give my life a little peace!

John has also been of great help to my husband with regard to his hearing loss, and give him the opportunity to try, and eventually use, special equipment enabling him to have the TV at any volume he liked, (not heard by me!) leaving me to use the TV volume to suit myself . A true life changer again.

19. März 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

Wow, high praise indeed Natalie. Combined, HI Kent have some amazing members of staff all with a high level of knowledge. I am pleased we were able to help not only you with your tinnitus, but your husband with his issues hearing the dialogue on the television. Thank you so much for your kind feedback, it is appreciated.

Bewertet mit 5 von 5 Sternen

I have struggled with conversations and…

I have struggled with conversations and I am now slowly managing to lip read and friends who are aware of my severe hearing loss now sit in front of me so I can follow the conversation and some who are more understanding give me content on the way. Hi kent have been marvellous and the courses have been really helpful. In addition they have provided me with a hearing loop to watch and listen to television and radio

21. Juni 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

We are very pleased that you have found our Lipreading classes and equipment provision helpful. Thank you very much for the review.

Bewertet mit 5 von 5 Sternen

An essential tool

Without this help I was really struggling. The Zoom lessons are very helpful. I feel I am not progressing as well as I hoped but without them I would be really lost.
The instructor is very good and gives clear and concise lessons.

29. Juli 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

We are very pleased that you are finding the Lipreading classes helpful. Thank you very much for your review.

Bewertet mit 5 von 5 Sternen

Hi Kent is a fantastic organisation

Since finding out about Hi Kent they have helped me in so many ways. There are local groups to join that give you so much useful information. Through this I have got aids for my home which have helped enormously with my hearing loss, which I suffered as a result of surgery for a brain tumour. I have also attended lip reading classes which they provide free of charge which has not only been so very useful but has introduced me to a new group of friends. I can’t recommend Hi Kent highly enough & thank all the staff involved for helping me in what can be a very lonely & difficult situation.

3. April 2024
Bewertung ohne vorherige Einladung
HI Kent-Logo

Antwort von HI Kent

We are very happy that you have found our various services of help to you. Thank you very much for your review.

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