Picked up the MA-S and so far it’s been a great ride. The off-road performance is impressive — handles rough terrain confidently thanks to the full suspension and fat tires, and the speed is no jo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We got two of the MA-S for christmas. The black bike has held up great, the white one has had numerous nuts and bolts (not installed by us) fall out. We had the rear hub motor stud/bolt snap where t... Mehr ansehen
Unternehmen hat geantwortet
This is a terrible bike do not buy. This is a terrible company do not deal with this company. I bought a bike for my 13 year-old. The frame literally bent. They refused to do anything other than send... Mehr ansehen
Unternehmen hat geantwortet
HiKeep My HiKeep Mas Sport is a Baddass ride, it is fast powerfull and FUN! I bought 3 ebikes at same time HiKeep, Happyrun G300, and Wallkee H7 Ultra, all are good but the HiKeep is the favorite to... Mehr ansehen
Unternehmen hat geantwortet
3.4
Akzeptabel
31 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Far from conquering hills!! Not!!!
Far from conquering hills!!
Bike stops when going up a steep hill. Not enough power!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hikeepebike
Hello, thank you for choosing Hikeep E‑Bike. We're sorry that our product may not have fully met your performance expectations.
We do offer different models for various riding scenarios – for example, our MAS and MAD versions come with a more powerful drivetrain, making them ideal for steep hills or more demanding rides. Just as different terrains call for different vehicles, we recommend selecting the model that best matches your everyday riding conditions.
If you'd like to learn more about the performance differences or need personalized advice, please feel free to reach out to our customer service team via our official website – we'd be happy to help. Thank you again for your feedback, and we hope to find the right riding companion for you.
I have had my Hikeep KL6 for 4,500…
I have had my Hikeep KL6 for 4,500 miles and am happy with it. I've had a few flat tires a few times that's all.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
Overall the bike performs at expected.
Overall the bike performs at expected.. Have had multiple parts fall apart due to quality issues.. and I had to pay for a new kickstand when the previous crumbled apart. Couldn't even get replacement nuts for the seat studs when they all disentigrated at the same time. Had to by a fastner kit at Walmart when they wanted to charge me for replacement nuts
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
HiKeep My HiKeep Mas Sport is a…
HiKeep My HiKeep Mas Sport is a Baddass ride, it is fast powerfull and FUN! I bought 3 ebikes at same time HiKeep, Happyrun G300, and Wallkee H7 Ultra, all are good but the HiKeep is the favorite to ride. The extra is how fast the customer support is, I had an issue and they sent out excess parts immediately. Doesnt get any better then than that!!!
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
The bike has a badass look to it
The bike has a badass look to it. The battery is 40 amp hours it goes so far and the bike goes 36 mph steady for under $1,000. The suspension feels like you're riding on the cloud the tires are thick and not thin cheesy crappy tires you usually get the bike is awesome and it comes with a cell phone holder a bag to put your stuff in and a lock. I absolutely love this bike.
24. April 2026
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
Antwort von Hikeepebike
We apologize that your order hasn't arrived. Please send your order number to us via our official website or reply here. We'll investigate with the carrier and offer a reshipment or refund within 24 hours. Your satisfaction matters – we'll get this fixed.
– Hikeep Support
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
The quick delivery and the quality…
The quick delivery and the quality build of the bike excellent
28. März 2026
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
The overall feel and control i have…
The overall feel and control i have with the bike is amazing, the only issue is that the bike i received seemed to have worn brakes already
10. Februar 2026
Antwort von Hikeepebike
Thanks for your great review – we're glad you enjoy the bike's feel and control!
We're sorry to hear the brakes seemed worn. Shipping can sometimes cause minor abrasions. Please send us photos/videos of the brakes via our official website, and we'll provide a satisfactory solution promptly. Your satisfaction matters to us!
– Hikeep Support
I love the bikes from your company…
I love the bikes from your company mainly because they are lightweight and are easy to work on compared to other e bikes that i own!! The flat tire situation is good with your bike compared to the other e bikes that i have!! I think the knobby tires help from not getting flats compared to the other companys with street tires!!! Bottom line! I am happy with your bikes compared to the more expensive bikes that i own!!Hopefully it stays that way!!!
27. Januar 2026
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
Well I'm pretty big guy and go about…
Well I'm pretty big guy and go about 245 and it hauls me around pretty good I'm impressed but I can't find in the manual out to get to the advertised 28 mile per hour
12. Januar 2026
Antwort von Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
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