HIES Bewertungen 1’236

The whole experience was like a military operation i served 22 years in the Royal Airforce as an electronic engineer thank you Deborah and Charlie team.
All the horror stories are unfounded I now have a home which is warm everywhere and the water pressure is amazing.

This service was offered as part of my Octopus Solar panel and battery installation. HIES emailed me with all the details of the insurance included, this was a great piece of mind as with any large personal investment it is great the know you have some backup.
I can highly recommend HIES as they kept me informed throughout the process of their services.

The sales and installation team did an amazing job from start to finish! I recommend Mercia to anyone looking to install solar & batteries!

I am unsure what your company does and what it’s roll is. I vetted the installer through online recommendations. There was no deposit for you to protect. The Installers guarantee was sufficient. Your Customer Support was never required and no dispute resolution either. I see this company as a completely unnecessary addition that we have not needed during this process.

I had a very positive experience of having my solar panels, air heat source pump, ventilation and cavity wall insulation installed. The work was done very professionally and it’s so valuable that the companies that install are regulated by an external organisation and are covered by a warranty

Great expertise, and have adjusted all along the process to make sure the best setup was installed

Very professional from start to finish.

Highly recommend this, the process was simple and easy and everyone was very knowledgeable

A very professional company,effective & efficient

Very professional service held my hand all the way 1st rate Job
I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the confidence to go with it best thing I ever did

The service was outstanding
The fitters where very tidy and cleaned up after themselves

Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.

Every step of the way was fully explained and fully understood

The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.

Apart from an earlier communication issue, I found contact Solar staff very helpful

Amazing customer service. Efficient workers. Clean and tidy. Great system.

The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.

The team were so friendly and polite. They worked really hard and the workmanship is excellent

They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.