Hibbett Sports Bewertungen 601

What a terrible sports goods company! I ordered a pair of running shoes online tried them on at my house. Wore them one time around my house. they do not fit. I attempted to return them to the store and they told me because they had been worn they will not accept return returns. How on earth do you sell running shoes online and not allow people to try them on at home? Because they are then considered worn. With the fierce competition with D*** Sporting Goods and Amazon, there is absolutely no reason to ever shop here again.

Ordered shoes on June 3rd and still haven’t received shoes.
Called store they have shoe size there and shipping label but they are having issues with new system. This order should have been delivered by June 8th
Still waiting

Hibbett Sports is TRASH for how they handled my recent order. I had an emergency come up and simply needed to change the pickup person—something any reasonable company should be able to handle, especially in 2025. But nope, they refused. No flexibility, no empathy, just a robotic “policy” that completely ignores real life situations.

I’ve dealt with plenty of retailers and this was by far the most frustrating and insensitive experience I’ve had. Emergencies happen. Life happens. But apparently, Hibbett doesn’t care as long as they stick to their outdated script.

If you ever think about using store pickup, don’t. And honestly, just shop somewhere else. There are too many companies out here that actually care about their customers and are willing to help when things don’t go perfectly. Hibbett is clearly not one of them.

Terrible spent 1000s of dollars here to get treated badly. Can’t find your package don’t have nothing to tell you but they apologize.

They cancelled the order without notice and when we call customer service- they said they found intent to resell. When asked for evidence- they said nothing else will be shared. Seems like a sham company.
It was a birthday gift and very disappointed.

I ordered two pairs of shoes 3/31/2025. The first pair came in the incorrect size. Called customer service who advised I would need to send them back and I would receive a refund when they receive them. I asked if they could send out the correct size and was told no, I had to reorder on my own. Here we are 4/10/2025 and the second pair STILL says shipping label created and awaiting courier pick up. I called to request a refund just to be told I have to wait 3-5 days for them to conduct their investigation before a refund is processed! I WILL NEVER RECOMMEND NOR ORDER FROM THIS SUBPAR COMPANY AGAIN! I try to support the smaller businesses and this is the type of service you receive!!! I would give negative stars if it was an option because the one star is undeserving.

I am one of the many who also received a tracking number for USPS and the package never moved. Had to go out of my way to call USPS local office, 1800 number and no one has an answer to where the package is. I wish I would've read all these reviews before purchasing and now the shoes are sold out. The company makes you wait 10 business days before you can file a claim to get a refund. This company needs to do something about this ongoing issue.

Definitely received fake Jordan's from this store. I've literally never seen worse quality.

Tenecia was fantastic in your Destin Fl store..SHE WENT ABOVE and beyond with excellent customer service .Her product knowledge is on point..She brought out multiple sizes ensuring a proper fit..we DIDN'T have to ask..She just did it..I hope hibbett shoes knows just how valuable she is as an employee..

Tenecia was a wonderful employee very helpful good personality very great worker highly recommend stopping by for great deals and great wear

I made an in store purchase in Orlando, FL where the salesperson, Elionair (223326), with his exceptional knowledge of Hibbett’s product line, assisted me in find exactly what I needed. He listened carefully and was very cordial. I highly recommend visiting the S Orange Blossom Trail Store.

They canceled my order for no reason.. and when I called the operators who could barely speak English hangup on me 3 times.. this the second time this has happened.. I will never shop from this company ever again and I'm also deleting app..

I ordered cleats for same dy pickup. They never sent an email, but did charge my card. Store employees could not find my order number, and the order number is invalid when I try and check it.

I’m not sure whose idea it was for the press and hold feature but I DO NOT like it!!! I do online shopping and it aggravates my shopping experience to the fact that I just leave the site without a purchase every time….

Order online and I received a tracking number but it was never picked up by USPS. The store never arranged for a pickup. This my 3rd pair of shoes that I've ordered from them that I've had to be refunded for because they never ship. Can't get a refund unless package is stuck for 10 days with no updates.

They fixed all problems. As long as you have time they’ll solve whatever mess ups they create. They do in store returns and certain associates can do shortcuts other ones don’t know about. All shoe companies send used shoes and mess up often but they cool I guess.

Never shop city gear no refunds and lazy trashbag employees just a real bad store go to footlocker save yourself the stress

I should’ve listened to the reviews! Prices too good to be true you’d either not receive your item or receive it wrong size and they won’t fix the issue either. They’ll make you do all of the work for their mistakes. I will never order from this place again and neither should you.

If I could choose no stars that is what it would be. I placed order for two pairs of shoes from Hibbetts as usual for my grandsons. I noticed in confirmation email a pair was wrong size. I called and was treated horribly by 3 middle eastern customer service reps. They spoke very condescending to me which is very frustrating. The company policy of no modification after an hour is a disservice to returning customers. The only options are cancellation or ship back after you receive items. I have had to ship shoes back to them before and thought oh maybe they are not so bad, however I was wrong it was WORST experience ever I will now close my account and disconnect my Nike account from Hibbett’s. What a joke. The enemy really is inside. Good luck spend your money with The competitors, Di ck’s, Nike, Finish Line, Champs or Footlocker.

DO NOT ORDER ONLINE U WILL NEVER RECEIVE IT ON TIME HELL OR EVER RECEIVE. Then u have to call and speak to non English speaking business over in Guam. They never know where ur order is. Ordered Jan 22 still no shoes.