I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Mehr ansehen
Unternehmen hat geantwortet
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Mehr ansehen
Unternehmen hat geantwortet
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Mobiler Geldautomat
- Kartenverarbeitungsdienst
- Geldwechselservice
- Geldtransferdienst
- Geldüberweisungsdienst
- Finanzdienstleistungsinstitut
Vom Unternehmen geschrieben
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktinformationen
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4.2
Gut
257 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
First time using this service and I got…
First time using this service and I got the money transferred in 5 mins
5. Oktober 2024
Antwort von HeptaPay
Thank you so much for your feedback! We're thrilled to hear that your first experience with our service was smooth and quick, with the money transfer completed in just 5 minutes. We look forward to serving you again!
I am currently having a terrible…
I am currently having a terrible experience with heptapay. It has been three days and the recipient has not received the money. My ref is Hp-100224982D. The sender has sent an email and is not receiving any feedback.
Edit you have responded with a different person's name and reference number. Again, please address reference number Hp-100224982D.
2. Oktober 2024
Antwort von HeptaPay
Dear Lorna Grace Kuwaza,
We note that the transaction you are reffering to was completed to M-PESA 0799801994 TARISAI KUWAZA on 24/09/24 at 01:06 AM with reference SIO7N98XT5.
Please let us know if there is anything else that we can help you with.
A very efficient means of withdrawing…
A very efficient means of withdrawing money from a virtual card. Transaction only takes a few minutes.
19. September 2024
Antwort von HeptaPay
Thank you for your great feedback! We're happy to hear that you found our service efficient for withdrawing money from your virtual card. It's great to know the transaction process was quick and smooth. If you need any further assistance, we're here to help!
Antwort von HeptaPay
Thanks for the feedback! We’re glad you found the service quick. If you need anything else, don’t hesitate to reach out!
It works real well for transactions
23. September 2024
Antwort von HeptaPay
Thank you for your review! We're happy to hear that the platform is working well for your transactions. If you ever have any questions or need assistance, we're here to help!
They provide good service for real.
17. September 2024
Antwort von HeptaPay
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If there's anything more we can do for you, feel free to let us know!
Reliable and fast
I have been using this service for a year to send money to East Africa via credit card or debit card. Any technical issue is resolved quickly by the support team.
10. September 2024
Antwort von HeptaPay
Thank you for being a loyal user of our service for the past year! We're thrilled to hear that you've had a positive experience sending money to East Africa and that our support team has been able to resolve any technical issues promptly. We’re committed to providing reliable service, and your feedback encourages us to keep improving.
Trustworthy & Safe Cash Transfers with Local Help
I recently used HeptaPay's services and found the experience to be fairly straightforward. The platform offers a user-friendly interface, which made navigation simple. However, I did encounter some occasional delays with transactions. Overall, it’s a decent option for managing payments, though there could be some improvements.
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von HeptaPay
Thank you for your feedback! We're glad to hear that you found HeptaPay's interface user-friendly and easy to navigate. We apologize for the occasional delays you experienced with transactions and appreciate you bringing this to our attention. We're continuously working to improve the platform and ensure a smoother experience for all our users. Feel free to reach out if you have any further suggestions or concerns!
Antwort von HeptaPay
Thank you for your feedback! We're glad you find our service great, though we apologize for the delay you experienced. We strive to improve our speed and ensure a smoother experience in the future.
momo is not consistent
momo is not consistent. some days it doesn't appear on the options, that being said when it's working it's pretty convenient and at a decent transfer fee. i do think there's some room to improve in fees to send to other countries like using mpesa. the fees were too high
27. August 2024
Antwort von HeptaPay
Thank you for your honest feedback. We apologize for the inconsistency you've experienced with MoMo. We're actively working to improve reliability so that it's always available when you need it. We appreciate your suggestion about the fees, especially for international transfers, and will take it into consideration as we continue to enhance our services.
Antwort von HeptaPay
Thank you for your feedback! We're glad to hear that you had a quick and hassle-free experience. If you ever need any assistance, don't hesitate to reach out. We're here to help!
Easy to use and faster service.
16. August 2024
Antwort von HeptaPay
Thank you for your review! We're thrilled to hear that you find our service easy to use and fast. We work hard to ensure a smooth and efficient experience for our users. If you ever need anything else, we're here to help!
reliable service
reliable and when a transaction did not go through, i got the assistance soon after.
9. August 2024
Antwort von HeptaPay
Thank you for your feedback! We're glad to hear that you found our service reliable. It's great to know that our team was able to assist you quickly when a transaction didn't go through. We always strive to provide the best support possible.
Very fast and safe bravo 🙌🏾
Amazing experience guys your service is incredibly 🙏🏾thankful for your good service
23. Juli 2024
Antwort von HeptaPay
Thank you for the wonderful review!
Antwort von HeptaPay
We're glad to hear that you find our service to be a great choice for sending money to your relatives. Your support means a lot to us, and we're here to make sure your transfers are always smooth and reliable. If you have any questions or need assistance, feel free to reach out. Thank you for choosing us!
Reliable and Secure Money Transfer Service with Local Support
I’m in the USA and send money to family in Rwanda using this mobile money service. It’s excellent and secure. I also LOVE supporting a local company!
20. Juli 2024
Antwort von HeptaPay
Thank you so much for your kind review! We're thrilled to hear that you're satisfied with our service and that you find it secure and reliable. Thank you for choosing HeptaPay!
HeptaPay - Swift, Seamless and Superior Service To Send Money To Rwanda
Was looking for a way to send money for a medical situation to a friend in Rwanda, and unsuccessfully at first, even after several hours and multiple tries, multiple ways. Another big name and supposedly high rated site rejected my payment and even shut down the account I had just opened with them, frustrating to say the least. Thankfully, I found HeptaPay, and there was zero issues with the transaction. They have clearly established themselves as legit and trustworthy, as my normally difficult bank and card security had no issues at all with them. HeptaPay also offers multiple ways to get the funds to your recipient, mobile money, bank transfer, and cash pickup. As it was nighttime there in Rwanda, the Airtel Mobile Money option was ideal for our situation, and it could not have been a more pleasant experience, and the fees were incredibly reasonable as well. One VERY satisfied customer here, I highly recommend this service to anyone needing to get money to a friend, loved one, or business associate in Rwanda.
12. Juli 2024
Antwort von HeptaPay
Dear John,
We thank you for taking the time to write this very comprehensive review of our service. It's great to know that HeptaPay provided a seamless and efficient solution for your situation. We are able to handle transactions from the most stringent bank and card security measures, and you can count on us anytime in urgent and sensitive situations.
Easy to navigate and complete my…
Easy to navigate and complete my financial transactions, Quick processing, excellent support in case of issues.
5. Juli 2024
Antwort von HeptaPay
Thanks Jean!
Antwort von HeptaPay
Thank you for the review. Indeed, HeptaPay can be used in three straightforward steps:
1) Enter Amount to send
2) Enter the recipient phone number
3) Pay with debit or credit card!
We are glad you had a 5-star experience transacting with us.
Service was fast
Service was fast, received my money in under 5 minutes. THe exchange rates are not too bad
28. Juni 2024
Antwort von HeptaPay
Thank you for the review. HeptaPay processes transactions very fast with competitive exchange rates, and fees of only 4%!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.