Hen Heaven Bewertungen 

1'419
TrustScore 3 von 5

2.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... Mehr ansehen

Bewertet mit 1 von 5 Sternen

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... Mehr ansehen

Unternehmensdetails

  1. Erholungszentrum

Informationen, die aus verschiedenen externen Quellen stammen

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


Kontaktinformationen

2.9

Akzeptabel

TrustScore 3 von 5

1419 Bewertungen

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2.9

Alle Bewertungen

(1'419)

0 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

PLEASE do not use hen heaven

PLEASE do not use hen heaven! We booked to go away on the 25th April. As the situation is so unpredictable we came to the decision that we would have to cancel the package entirely instead of re-booking as we were unsure whether we’d be able to get there before the new wedding date. We were then issued a ‘credit note’ with possibly the shortest expiry date I have ever seen. They now barely reply to messages on their ‘party hub’ however are quick to reply to complaints made against them. I’m sure I’ll get a reply to this but not to my main messages. Honestly unbelievable and I currently feel absolutely helpless

3. Juni 2020
Bewertung ohne vorherige Einladung
Hen Heaven-Logo

Antwort von Hen Heaven

Hi Natasha,

Thank you for your feedback.

I am sorry there is a delay to your refund being processed. We have hundreds and hundreds of enquiries on our internal portal with only a few members of staff working through them, so I am afraid it will take time to get back to you during this crisis. Nonetheless, I am sorry there is a delay.

A Credit Note was provided in April, with an expiry date of 31st of July 2020. The Credit Note holds full financial protection from ABTA and can be used to redeem a new booking or cash refund. These Credit Notes were brought in by ABTA to give customers the financial security they need without a booking in place and also to allow the travel industry to deal with this catastrophic situation we all find ourselves in. These circumstances are extraordinary, and it is simply impossible for us to complete all refunds as quickly as we would like, or endeavour to in normal circumstances, however, we remain sorry for this.

I can see you have opted for a refund and we have confirmed that you have been added to the list to be processed. Unfortunately, so far almost 3 months worth of bookings are having to be refunded or re booked and this process is taking time, therefore your patience is very much appreciated.

I hope you are keeping well.

Best Wishes,
Laura

Bewertet mit 4 von 5 Sternen

Postponement

I have had to postpone my hen do due to COVID and Jordan was able to rebook everything I had originally chosen to new dates next year which I picked out. All of the money already paid was also transferred and everyone in my party was notified. It was very easy and all done via the online messaging system.

3. Juni 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service so far

I have made two hen parties for my sister which was one in London and one in Dublin, i've been speaking to organiser Jamie who was absolutely wonderful throughout!
There was a few hick-ups due to make over company closing and things needing to be changed (which was no fault of hen heaven) but Jamie kept me informed, and was honest and thorough throughout so thank you!
Unfortunately due the pandemic both hen parties have had to be moved to next year. Organiser Jordan helped re arrange dates with the Dublin and Alex/Becky with the London which I am glad to say is all booked up without hassle.
These are very hard times and considering the current circumstances, I think they're doing a great job and just wanted to say thank you to all that has helped! You have made my experience a lot easier than I expected and I look very much forward to next year!

2. Juni 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent and extremely helpful.

Excellent company, they have been nothing but helpful as my hen has had to change her wedding date we have had to change the hen date and they have been brilliant in doing this. It did take a couple weeks to completely confirm this which is completely understandable in these current circumstances. But I was patient as I had every bit of faith in the company. Highly recommend using the company and as I am getting married in 2022 I will definitely be recommending hen heaven to my hen planner.

30. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

We had to postpone due to Covid-19. Hen Heaven have been fantastic about this and offered us a free date change. We have now booked the new date and Jordan Herbert has been exceptionally helpful making this happen for us. Would highly recommend this company ⭐⭐⭐⭐⭐

28. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really good service so far

Really good service so far! Due to the covid-19 pandemic I was supposed to be going on my hen weekend at the end of May however Hen Heaven emailed and offered to change the dates at no additional costs. We have had to postpone our wedding until next May and felt that it was best to have the hen weekend just before the new wedding date. Jordan Herbert at Hen Heaven happily changed this for me to a date that suited to whole party, hey we’re very quick at replying to any messages and rebooked the weekend within 24 hours of me giving them a new date to work to.
This has taken a massive weight off my shoulders at an already stressful time.
Thank you

23. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful company, steals money!

Awful company, have refused to contact us back. Payment date is tomorrow. They have broken their contract with us also, they are aware of this and still refusing to give us a refund. They are now associated with the company called fizzbox. Who are also refusing to help with anything. Two awful companies.

16. April 2020
Bewertung ohne vorherige Einladung
Hen Heaven-Logo

Antwort von Hen Heaven

Dear Katie,

I am very sorry to hear your disappointment, and can understand this is a difficult time for all involved.

We are doing our best to respond to an unprecedented level of enquiries and with limited staff force, so I can only apologise for any delay. To ensure we can still offer the best service to all those affected, we do have to focus on those travelling within the next 48 hour window. We did communicate this to all of our group leaders and this information is readily available on our website.

Please be assured that your group leader has been notified of all options available and I imagine will be in contact with the group to decide how you wish to proceed.

Thank you for your patience at this difficult time.

Best wishes,
Olivia

Bewertet mit 5 von 5 Sternen

Easy, stress free hen booking!

Jaden helped me through the whole booking process of my sister’s hen do. He explained everything perfectly making the whole booking easy and stress free! Can fully recommend Hen Heaven and Jaden!

13. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fabulous Hen Weekend

Hen Heaven organised an amazing hen weekend for me down in Brighton. Jaden was fantastic to deal with, she always replied quickly, she did such a good job of over seeing everything and the whole weekend ran like a dream. The Seascape house was fabulous for our party and we had no problems with all of our booked activities. Would definitely recommend and use again!!

10. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hen Weekend in Bristol

Linda was really helpful and her communication was great. It was so simple to tailor our package to suit our needs. The activities on offer were great and were great value too. We went for Indoor West Country Games and Birdcage Afternoon tea, which we all thoroughly enjoyed.
The website is really easy to use and also great that everyone can make their own payments online. I also liked that as group leader I could make payments on behalf of others. Would definitely use Hen Heaven again :)

4. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service!

Great customer service. Jess has really helped me to put together a hen party weekend and she was great at giving advice about the activities! Thanks Again. Hannah

14. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good communication

Linda was excellent - very helpful, good communication and fast responses. Can’t wait for the hen weekend.

13. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hen heaven weekend

Hen heaven were fantastic during the whole process of booking my sisters hen party. Jamie my event planner was fantastic! He was so helpful, and answers my many questions. The hen weekend was a complete success, every part was amazing. The hotel, the activities, the timings, everything was just superb! Would definitely use again and would highly recommend. Thank you so much

11. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I would highly recommend hen heaven!

I would highly recommend hen heaven to anybody organising a hen! Sean- the events planner I had was fantastic, he was very easy to talk to, answered all my questions quickly and in depth, he was very accommodating to my groups needs- extending payment deadlines due to Christmas and even more so when I had a few hens drop out last minute due to family circumstances! Sean was very reassuring throughout the whole process, from start to finish! The hen was in Cambridge, we did the pub crawl treasure hunt which was fantastic and completely exceeded our expectations followed by afternoon tea and Prosecco. If you are uneasy about organising a large hen group I’d definitely recommend using hen heaven to take the pressure off!

10. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was looking for a fun hen night…

I was looking for a fun hen night weekend and decided to go with Hen Heaven. My decision was based purely on the customer reviews and i must say that they are amazing. I have dealt with Jaden and it was like a walk in the park. He was super helpful and very accommodating. Cant recommend enough this company.

10. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jessica Ball

Jessica was extremely helpful, informative and made the whole booking process easy and straightforward. She was easy to talk to, explained everything fully and helped me find the perfect hen do !

Thanks you Jess

31. Januar 2020
Bewertung ohne vorherige Einladung

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