I read with amazement that there are any clients leaving this company 5 star reviews? Our experience over the past year, with their Perth office, has been like dealing with an illiterate non caring ba... Mehr ansehen
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Das sagen Bewerter
Hendercare provide gardening for my father. In a short period he has had 3 gardeners. The first 2 were great but unfortunately only came twice with a long period of time between when my dad had no gar... Mehr ansehen
Unternehmen hat geantwortet
I am very pleased to have the household help from Deniz each fortnight through Hendercare. Since she began early in 2021, I have found her to be punctual, polite, cheerful, willing, helpful and th... Mehr ansehen
Unternehmen hat geantwortet
It is not appreciated when I am called to let Hendercare know what time my carer has arrived and how many hours they are booked in for that particular day. This happens too many times and intrudes o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At HenderCare, we provide support to older people and those with a disability. We provide services to people of all ages and are able to deliver services on either a short or long-term basis. As a Registered NDIS Provider and an Approved Home Care Package Provider, we create bespoke solutions to suit the needs of our customers. We have experienced teams across South Australia, Victoria, Western Australia, New South Wales, the Australian Capital Territory, Tasmania and Queensland ready to support you 24 hours a day, 7 days a week - we never close.
Kontaktinformationen
LEVEL 3 81 FLINDERS ST, 5000, ADELAIDE, Australien
- 1300764433
- hello@hendercare.com.au
- hendercare.com.au
2.7
Mangelhaft
92 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Happy with the service provided
27. März 2021
Antwort von hendercare.com.au
Hi Marco, thank you for giving us this four star review. We are delighted that you are happy with our service! :)
There workers are never consistently…
There workers are never consistently employed. In over 12 months they have only managed to clean regularly 2 hrs once a fortnight for 4 months.The rest of the time they have never really been consistent. Not impressed. I'm giving to give them notice.
26. März 2021
Antwort von hendercare.com.au
Hi Ian, thank you for taking the time to provide us with this feedback. We are sorry to hear that you have had this experience and would like to look into this further for you. Are you able to please email quality@hendercare.com.au with further detail so we know we are assisting the right person. We take pride in providing regular, reliable service and so we would like to look into your feedback to see why this did not occur on this occasion. Thank you.
On the week starting 22nd March my…
On the week starting 22nd March my Support Worker was going to be absent for the foreseeable future due to unfortunate circumstances. She emailed me to let me know. Hendercare however did not. Her job was to help me 3 days a week. Tuesday, Wednesday and Thursday. Hendercare rang on Wednesday to tell me that she would not be available for Thursday.
What if I had not known that she was unavailable for Tuesday and Wednesday?
Where was Hendercares duty of care? Tuesday I would have been waiting and waiting for her and eventually I would have rang Hendercare. In the meantime my stress level would have been severe as Tuesdays she cooks for me and where were my Dinners for the next week going to come from?
It is just good manners to let clients know when their Support Worker is not going to turn up and the excuse that it is somebody else's job and they are not working is not an excuse. Surely you can share the workload. You let this client down badly.
26. März 2021
Antwort von hendercare.com.au
Hi Pauline, we are sorry to hear that you did not receive adequate communication on this occasion. We always aim to deliver a high level of service and would like to look into this further for you. So we can know we are looking into the right service recipient, are you able to please email us at quality@hendercare.com.au so our Quality team can investigate and get back to you? Thank you.
they are disorganized and I was…
they are disorganized and I was requesting more carers to attend my care and I contacted the manager of WA branch and I haven't heard from them yet. I am with hendercare for about 2 years and I feel that the service quality is declined. they not putting into account the client's needs. I hope you're going to understand my view
paul fisher
26. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Paul, we would like to look into this feedback further for you. Are you able to please email quality@hendercare.com.au with further details? As a long standing customer, we want to ensure that our service continues to improve and that you remain happy with the services you have in place. We will log your feedback above via our quality systems but any further detail you can please provide to quality@hendercare.com.au will be helpful. Thank you.
Michael,the gardener
Michael,the gardener, has always been very hard working,knowledgeable and friendly.
Regards
Mary Gallagher
25. März 2021
Antwort von hendercare.com.au
Hi Mary, thank you for this feedback. We are so glad to hear that Michael is doing a great job. We have some wonderful home and garden workers who do a great job in supporting our clients :)
I have made several request from…
I have made several request from Hendercare to increase the services provided and to provide me with a schedule of when staff will be attending to Mum. To date this has not happened and she is not getting the level of care that she needs.
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Phil, we are sorry to hear that you have not had a good experience. Can you please email further details of your feedback to quality@hendercare.com.au so we can look into this further for you. Thank you.
I am very pleased to have the household help from Hendercare each fortnight.
I am very pleased to have the household help from Deniz each fortnight through Hendercare. Since she began early in 2021, I have found her to be punctual, polite, cheerful, willing, helpful and thorough in her duties.
Yours sincerely,
Rose Gunsberger, Concord, Sydney.
25th March, 2021
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Rose, thank you for taking the time to provide this feedback. We are delighted that Deniz is doing such a good job for you. If we can do anything further to assist, please don't hesitate to let us know. :)
I am a 90 year old lady living on my…
I am a 90 year old lady living on my own & need more services available. I think I need a new assessment done as I'm struggling on my own
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Elva, we can assist with more services to support you living at home. So we can be sure we are assisting the right consumer, are you able to please email quality@hendercare.com.au so we can get back to you? Alternatively, you are welcome to call us on 1300 764 433 and speak with your Home Care Coordinator, they will be able to assist in speaking with My Aged Care to look at a new assessment. Thank you.
It is not appreciated when I am called…
It is not appreciated when I am called to let Hendercare know what time my carer has arrived and how many hours they are booked in for that particular day. This happens too many times and intrudes on my time with my carer and suggests to me that Hendercare are not very well organized.
Kathrin Spanbroek
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Nancy, Thank you for letting us know about your experience. We would like to look into this further for you, Are you able to please provide further details to quality@hendercare.com.au? Thank you.
Great
It been great no issue every thing goes smoothly
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Belinda, thank you for the 5 star review! :)
I am happy with service provided
I am happy with service provided. The team I working with me are pleasant & professional in what they do, very satisfied. Wwendy
24. März 2021
Antwort von hendercare.com.au
Hi Wendy, thank you for such a lovely review. We are so glad to hear you are happy with our team and the service provided :)
Everyone I’ve dealt with has been…
Everyone I’ve dealt with has been courteous prompt and helpful I’d recommend Hendacare to anyone
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Rebecca, thank you for such an excellent review. We are delighted to hear you are happy with our services
Antwort von hendercare.com.au
Hi Carol, thank you for your kind review. If there is anything we can improve on please do not hesitate to email quality@hendercare.com.au :)
Well done Hendercare.
I have found that the gardening and other work carried out by Hendercare staff is always well done and always to my satisfaction.
The best part is that you are always contacted by SMS to organise a suitable time for their visit so that it also suits your own plans and appointments.
24. März 2021
Antwort von hendercare.com.au
Hi John, Thank you for such a lovely review. We are glad to hear our team members are doing such a great job.
Good service
24. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Thank you for your review, we are delighted to hear you are happy with the service provided :)
Carers sometimes unavailable
Carers sometimes unavailable - feel like an afterthought.
19. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Carol, thank you for leaving us the four star review! We're happy to see that you are mostly happy with us, we will also take your comment and provide it to our Quality team to review and respond. We are always looking for ways to improve and feedback like this is important to ensure we are always trying to seek continuous improvement. As always, please email quality@hendercare.com.au if you have any further information you would like to provide to our team so we can continue to improve. Thank you.
Very poor communication
Very poor communication
I was promised to be kept informed of carers cancelling or of any changes for my sister. Very disappointed with the information provided to me, my sister or our support coordinator.
18. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Thank you for letting us know about your experience. We are sorry that you don't believe communication has been up to standard. We would like to look into this further for you, are you able to please provide further details to quality@hendercare.com.au? Thank you.
David Allman is absolutely excellent gardiner…
David is absolutely excellent gardiner listens, does, very helpful and obliging, on time - delightful guy.
17. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Thank you for this review, we are delighted to hear that David has been doing a great job for you. We are really fortunate to have such an amazing team of workers. :)
Been fantastic
17. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi Paul, thank you for this review. We appreciate the time you took to let us know. If there is ever anything we can do to further improve, please don't hesitate to let us know. :)
The help provided by Robbie in mowing…
The help provided by Robbie in mowing and gardening is excellent.
17. März 2021
Bewertung ohne vorherige Einladung
Antwort von hendercare.com.au
Hi June, thank you for taking the time to let us know about your experience. We are delighted to hear that you are finding the service helpful. Please let us know if we can do anything further to assist. Thank you.
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