Kaiwan was excellent, quick and efficient and they both knew what they were doing. We finished half an hour early and everything was completely taken care of. Highly recommend.
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Das sagen Bewerter
Hello Vans (Adam and his colleague) Arrived early , were super friendly and professional. They helped make our moving day ! Highly recommend
Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the ple... Mehr ansehen
Unternehmen hat geantwortet
We needed a van and 2 men at the last minute to do a house move as the date had been moved and the removal company couldn't do that date. The crew rang the night before to confirm and turned up ontime... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Kontaktinformationen
46 Harvey House, TW8 0DJ, Brentford, Vereinigtes Königreich
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4.6
Hervorragend
1549 Bewertungen
Hat 79 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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House move 30Oct2025
Shahid and his colleague were amazing; on time, incredibly efficient, and patient as we did not receive our keys until later in the day. Assembled everything we needed on arrival, could not have done our move without them!! 5*
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your wonderful feedback! We’re thrilled to hear that Shahid and his colleague were patient, efficient, and helpful throughout your move, even with the delay in receiving your keys. We’ll be sure to pass on your 5-star praise—they’ll be delighted!
Horrendous!! Avoid at all costs!!
It's taken me 6 months to actually post a review as my move was so traumatic, it angers and upsets me just thinking about it!!! I had an awful experience from the moment these people arrived! Firstly the chap insisted I log the arrival time as 15 minutes earlier than the time they actually started (due to him having a chinwag with some random passers by in the drive)!!! The next stage was the cripplingly slow removal, bearing in mind I had chosen pay by hour AND had brought 90% of my belongings downstairs and only left the items I could not carry myself. I had paid extra for stairs at my end and my destination and yet on arrival at my destination, they queried having to take items upstairs and I was forced to call their office to sort this out. This resulted in a surly attitude from the lead guy and an even slower move!!! They proceeded to mishandle an expensive musical instrument, drop my fridge causing permanent damage (which was laughed off as a 'scratch' when I complained - my fridge has never recovered!!!), mishandle and damage several items AND one of the guys cut himself on said fridge and proceeded to bleed all over my items and new apartment!!! To top it all, they couldn't get my sofa up the stairs so it was left in the garage AND, having used my toilet evidenced by the sprinkles left all over it, they the refused to remove their van, hence blocking my communal drive until I paid extra for the time they mostly spent arguing with each other, having cigarette breaks and breaking and bloodying my stuff!!!! It was horrifying and traumatising!!! Customer service was a mix between one young girl desperately trying to help though being essentially powerless and another extremely rude and unhelpful person who clearly could not comprehend why I might be upset and who put the phone down on me ultimately!!! All in all horrendous!!!! I would give minus stars if it were possible!!!
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We are truly sorry to hear about your experience and want to sincerely apologise for the distress and frustration caused. What you’ve described is completely unacceptable and falls far below the standard of service we aim to provide.
We take every concern seriously—especially incidents involving damage to property, safety issues, and unprofessional behaviour. Your feedback regarding the handling of items, delays, and the conduct of our staff is being reviewed internally so that this never happens again.
We deeply regret that our customer service did not meet your expectations and that your concerns were not addressed promptly. We want to make this right. Please contact us directly at [your contact email/phone] so we can prioritise your case, investigate thoroughly, and discuss how we can resolve these issues.
Your experience is not reflective of the service we strive to offer, and your feedback is invaluable in helping us improve.
Very good experience with Ali
Very good experience with Ali, would recommend
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re delighted to hear you had a great experience with Ali and really appreciate your recommendation.
Bad company
I booked this company as i needed to move our belongings from a flat to a house, i told them what was going, they seemed to do a good job until they needed to do a second run and told me they would not charge for the mileage going back, damaged items and company saying they did not, would definately not recommend this company at all.
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We’re very sorry to hear about your experience and apologise for the frustration caused. It’s clear that the issues with the second run, mileage, and damaged items fell short of the service we aim to provide.
We take feedback like yours very seriously and will review the situation internally to ensure this does not happen again. If you’re willing, please contact us directly at [your contact email/phone] so we can look into this matter, address your concerns, and work toward a resolution. Your experience is important to us, and we want to make things right.
Farid and Ali fantastic
Farid and Ali were fantastic during our London move. They went above and beyond, moving lots of heavy items up and down flights upon flights of stairs. They transported everything safely to our new home! I would heartily recommend them for a big move.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your wonderful feedback! We’re thrilled to hear that Farid and Ali went above and beyond, handling heavy items safely and making your London move smooth. We truly appreciate your recommendation!
Very great service and would definitely…
Very great service and would definitely recommend them
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your kind feedback! We’re glad to hear you had a great experience and truly appreciate your recommendation.
Very professional
Very professional, smooth and easy process. Ali did an excellent job. Highly recommended.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your review! We’re delighted to hear that Ali provided a professional and smooth moving experience. Your recommendation means a lot to us!
Excellent service
What an excellent service!
Had an appointment for 9am and Mohamed Atwei with his team were there at 8:58.
The precision and order
Like some movers i thought they would leave everything in the first floor but this team delivered everything in the respective rooms.
No damages whatsoever and we were done in exactly 2hrs.
Thank you Hello Vans 👏🏻👏🏻👏🏻
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you so much for your fantastic review! We’re thrilled to hear that Mohamed Atwei and his team were punctual, careful, and efficient, delivering everything to the right rooms with no damage. Your kind words mean a lot, and we’ll be sure to pass them on to the team!
Kaiwan was amazing and helpful
Kaiwan was amazing and helpful!
Loved the service! 10/10
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your glowing feedback! We’re delighted to hear that Kaiwan provided such an amazing and helpful service. Your 10/10 rating means a lot to us!
Wonderful service
Wonderful service! Extremely quick and helpful. Would recommend to everyone.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your kind review! We’re thrilled to hear you found our service quick and helpful, and we really appreciate your recommendation.
Farid and Ali are great at their job
Farid and Ali are great at their job. Very helpful and professional.they did everything on time without any breakage.
Please request for them
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your wonderful feedback! We’re delighted to hear that Farid and Ali were professional, helpful, and careful with your belongings. We’ll be sure to pass on your kind words, and we appreciate your recommendation!
5 Stars service
Great experience with the crew from Hello Vans. Fast, to the point, kind, careful, pleasant crew especially in a very difficult case moving in a new flat on 4th floor without lift. They moved our stuff, almost a full Luton van, from the ground floor to the 4th floor, in just 75 minutes including a 5 minute break! And they didn’t have just to move in the same city. It was a Manchester to London trip, being at the new address exactly at the estimated time of arrival. Also much cheaper than their competitors, I recommend Hello Vans without doubt or second thought!
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you so much for your fantastic review! We’re thrilled to hear that the team handled such a challenging move efficiently and carefully, from Manchester to London, even up four flights of stairs. Your recommendation means a lot, and we’ll be sure to share your kind words with the crew!
Appalling customer service
Appalling customer service, lack of transparency in T&Cs, rates not commensurate with services provided.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We’re very sorry to hear about your experience and apologise for any frustration caused. We take feedback regarding transparency, rates, and customer service very seriously and will review this internally. Please contact us directly at [your contact email/phone] so we can discuss your concerns and work toward a resolution. Your feedback is important in helping us improve.
Absolutely fantastic service
Absolutely fantastic service! Shahid
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello Ellis,
Thank you for your kind words! We’re thrilled to hear you had such a fantastic experience. Shahid and the team will be delighted to know their hard work made a great impression. We truly appreciate your trust and support!
Kind regards,
HelloVans.com’s Team
We booked these to move house
We booked these to move house. We hadn't Guys prepared as well as we thought we had and so job didnt exactly go as planned but this was our fault not theirs. Adam and his colleague worked really hard and nothing phased them.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello,
Thank you for taking the time to share your experience! We’re really glad to hear that Adam and his colleague handled everything with professionalism and patience. Moving days don’t always go perfectly, but it’s great to know our team kept things running smoothly. We truly appreciate your understanding and kind words!
Warm regards,
HelloVans.com’s Team
Two wonderful men moved all my stuff…
Two wonderful men moved all my stuff during Storm Amy and were friendly throughout. Thank you
(Shahid and Hamza)
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello Justine,
Thank you so much for your lovely feedback! We’re delighted to hear that Shahid and Hamza made your move smooth and pleasant — even in the middle of Storm Amy! Their dedication and positive attitude truly represent what we strive for at Hello Vans.
Wishing you all the best in your new home!
Kind regards,
HelloVans.com’s Team
Farid & Ali have been great!
Farid & Ali have been great!! We couldn’t be happier with the service!! They worked fast and were very polite!! I would recommend anyone who needs moving to use their service!
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello AT,
Thank you so much for your fantastic review! We’re thrilled to hear that Farid and Ali delivered such a fast, polite, and efficient service. It’s always our goal to make moving stress-free and smooth for every customer. Your recommendation means a lot to us!
Warm regards,
HelloVans.com’s Team
Shahid was amazing and very friendly
Shahid was amazing and very friendly.
Would recommend this company
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello Jspanla,
Thank you for your kind words! We’re so pleased to hear that Shahid made your moving experience smooth and friendly. He truly takes pride in helping customers, and we’ll be sure to share your feedback with him.
We really appreciate your recommendation!
Kind regards,
HelloVans.com’s Team
Would definitely recommend
I have just had this wonderful company help me move house. From my very first email, they have been prompt in replying, thorough in their pricing, the booking system was easy and communication good. The movers got stuck in some traffic on the way and called to inform me of this. I had 3 movers and they were friendly and professional, very careful with my belongings when loading and offloading. And the price is so good for the service they provided. I would definitely recommend Hello Vans for any house move you may need.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello Taryn,
Thank you for such a wonderful and detailed review! We’re delighted to hear that your experience — from booking to the final move — went smoothly and that our team kept you informed every step of the way. It’s great to know the movers handled everything with care and professionalism.
Your recommendation means a lot to us, and we’re so glad we could make your move stress-free and affordable.
Kind regards,
HelloVans.com’s Team
He was really helpful and friendly
He was really helpful and friendly, felt like I’ve known him for a long time, I’ll use you guys again
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Hello Jez,
Thank you for your kind review! We’re so happy to hear that our team member made you feel comfortable and provided such friendly, helpful service. It’s always our goal to make every move feel easy and familiar. We look forward to helping you again soon!
Best regards,
HelloVans.com’s Team
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