I had a really good experience with Clear Health getting started on Accutane. The whole process was super easy; from getting a prescription to uploading photos and progress pics. It felt simple and... Mehr ansehen
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Das sagen Bewerter
So grateful for this product. My son's journey has been extremely successful. His skin was so terrible before he started and now its perfectly clear, with just an occasional blemish. Its truly amazing... Mehr ansehen
Was far easier than my first round of accutane and since they also got my dosing right, it will thankfully be my last. ☺️ Saved me so much time and energy not having to go into the office once a mont... Mehr ansehen
Amazing way to manage the process while my daughter was in college. We had a great experience. Also learned so many tips to help avoid a dreaded purge phase.
Unternehmensdetails
Vom Unternehmen geschrieben
As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
Kontaktinformationen
Vereinigte Staaten
- 833-685-4529
- support@helloclearhealth.com
- helloclearhealth.com
4.5
Hervorragend
141 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Do not bother going through clear…
Do not bother going through clear health unless you can pay out of pocket for the medication. No one at the company seems to know what insurances they work with until it gets denied and only then after spending $120 will you find out that they don't accept your insurance. I politely asked to be refunded given the circumstances and they refused. Very disheartening given that I never even spoke to or saw an actual doctor,
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Clear Health
Hi Shelby!
Thank you for taking the time to write your review. It gives us an opportunity to better ourselves on how we can improve and provide assistance. I’ve addressed your concerns below, please let me know if I missed anything here.
When you signup to be a part of our telemedicine platform, you submit a medical intake questionnaire to be reviewed by one of our Board-Certified Dermatologist. Once you have completed this step, you will always have the option to message them directly at any point during your treatment, even before you’re approved for the treatment. If you would like to speak to them via phone, you always have that option as well! Our dermatologist are always available to answer any questions or concerns you may have about your treatment process.
Regarding the insurance coverage, Clear Health does not take insurance to cover
evaluation fees, and we make sure that we let all patients know this during the intake process. Since we do not take insurance, we are unable to process any patients’ insurance plans to determine if their medication will be covered at their local pharmacy. That is why we highly recommend during registration that all patients call their insurance company prior to beginning care. We also inform all patients during registration that the only insurance our providers are not in-network with is Medicaid/Medicare or state insurance. This means that if a patient has one of these plans, it is highly likely that any script sent by one of our providers will not be covered.
We allow patients to enter their insurance information if opting to use a local pharmacy, as they are the ones who will send the information off to your insurance. At that point, if a prior authorization from the insurance company is needed, we are more than happy to submit this on their behalf, but it is still up to the insurance company to determine coverage. If coverage by your insurance company is denied, we will always work with our patients to help them find alternatives in order for them to still receive the medication they have been approved for.
In terms of our current refund policy; similar to seeing an in-person dermatologist, once your evaluation has been reviewed and approved by the Dermatologist, we are unable to offer a refund at that point as the requested service has been performed. While we are completely online, every service is performed by a licensed physician.
If you have any further concerns please feel free to reach out to me personally as I am more than happy to help!
Taylor W - Patient Success Lead
taylor@helloclearhealth.com
Clear Health has been very responsive…
Clear Health has been very responsive to my questions in a short time span as well as having a very courteous approach.
28. September 2023
Bewertung ohne vorherige Einladung
Great Customer Support
Was a little confusing at first but, with customer support, I was able to figure everything out. Great customer support!
24. September 2023
Bewertung ohne vorherige Einladung
Antwort von Clear Health
Hi Katie!
Thank you for taking the time to leave us a review, we greatly appreciate it! Getting Accutane is never an easy process, but we're glad that we were able to help you out all the way through to getting your medication from the pharmacy. As always, we are available to help in any manner that we can. We're wishing you the best on your treatment!
Taylor W
Patient Success Lead
Smooth and easy process
Smooth and easy process. Especially helpful with clearing hoops like prior authorization and communicating with pharmacy. I’m very appreciative of clear and glad I found them.
26. September 2023
Antwort von Clear Health
Hi!
We're genuinely delighted to read your review! It's wonderful to know that we could make the process easy for you, especially when it came to navigating prior authorization and pharmacy interactions. Your appreciation means a lot to us! Should you ever require our assistance in the future, please don't hesitate to reach out. We're here to ensure your experience remains clear and hassle-free.
Taylor W
Patient Success Lead
Great Telehealth service
I personally used Clear Health for a telehealth alternative for Accutane in 2021 to 2022 and it changed my life. It was a great way to access something that was elusive before since I did not have great health insurance. I have since been able to go on to a fruitful life without acne. The platform is easy to use and the support is helpful whenever things are needed, such as address changes or prescription questions. The dermatologists are helpful through the process and I can safely say it's a trustworthy platform.
1. Oktober 2022
Bewertung ohne vorherige Einladung
Best Telehealth Experience Since Covid
I've been using Clear Health for a couple of months now and I've been really enjoying the experience. The customer service team has been really great to me each time I reach out to them.
I get my medication from my CVS, but I have gotten it from them before because my pharmacy doesn't have it in stock occasionally. I definitely would recommend this to a lot of people. I work from home so I don't have a 'traditional' lunch so being able to get the appointment done from home is awesome.
I would say the only thing I don't like about them would probably be the lack of service on the weekends, but they always make sure to get back to me!
14. September 2023
𝐶𝐻𝑂𝑂𝑆𝐸 𝐶𝐿𝐸𝐴𝑅 𝐻𝐸𝐴𝐿𝑇𝐻 √√√√
𝙸 𝚆𝙰𝙽𝚃𝙴𝙳 𝚃𝙾 𝙲𝙾𝙼𝙴 𝙱𝙰𝙲𝙺 𝚆𝙸𝚃𝙷 𝙰𝙽 𝚄𝙿𝙳𝙰𝚃𝙴𝙳 𝚁𝙴𝚅𝙸𝙴𝚆 𝙾𝙽 𝙲𝙻𝙴𝙰𝚁 𝙷𝙴𝙰𝙻𝚃𝙷. 𝚃𝙷𝙴 𝙸𝚂𝚂𝚄𝙴𝚂 𝚃𝙷𝙰𝚃 𝚃𝚁𝙰𝙽𝚂𝙿𝙸𝚁𝙴𝙳 𝙾𝙽 09/11/2023, 𝚆𝙰𝚂 𝙸𝙼𝙼𝙴𝙳𝙸𝙰𝚃𝙴𝙻𝚈 𝚁𝙴𝚂𝙾𝙻𝚅𝙴𝙳 𝚆𝙸𝚃𝙷𝙸𝙽 17 𝙷𝙾𝚄𝚁𝚂 𝙾𝙵 𝚆𝚁𝙸𝚃𝙸𝙽𝙶 𝙼𝚈 𝙸𝙽𝚃𝙸𝙰𝙻 𝚁𝙴𝚅𝙸𝙴𝚆. 𝙸 𝚆𝙾𝚄𝙻𝙳 𝙻𝙸𝙺𝙴 𝚃𝙾 𝚂𝙰𝚈 𝚃𝙷𝙰𝚃 𝙰𝙽𝚈 𝙸𝚂𝚂𝚄𝙴𝚂 𝙸 𝙼𝙰𝚈 𝙷𝙰𝚅𝙴 𝙷𝙰𝙳 𝚆𝙸𝚃𝙷 𝚃𝙷𝙴𝙼 𝙸𝙽 𝚁𝙴𝙶𝙰𝚁𝙳𝚂 𝚃𝙾 𝙼𝚈 𝙴𝚇𝙿𝙴𝚁𝙸𝙴𝙽𝙲𝙴 𝙷𝙰𝚅𝙴 𝙳𝙾𝙽𝙴 𝙰 𝙲𝙾𝙼𝙿𝙻𝙴𝚃𝙴 360!! 𝙸 𝚁𝙴𝙲𝙴𝙸𝚅𝙴𝙳 𝙰 𝙲𝙰𝙻𝙻 𝙵𝚁𝙾𝙼 𝙰𝙽 𝙰𝙽𝙶𝙴𝙻 𝙽𝙰𝙼𝙴𝙳 𝚆𝙴𝙽𝙳𝚈 𝚃𝙾𝙳𝙰𝚈, 𝙰𝙽𝙳 𝚂𝙷𝙴 𝙰𝙳𝙳𝚁𝙴𝚂𝚂𝙴𝙳 𝙰𝙽𝙳 𝚁𝙴𝚂𝙾𝙻𝚅𝙴𝙳 𝙰𝙽𝚈 𝙰𝙽𝙳 𝙴𝚅𝙴𝚁𝚈 𝙸𝚂𝚂𝚄𝙴 𝙸 𝚆𝙰𝚂 𝙳𝙴𝙰𝙻𝙸𝙽𝙶 𝚆𝙸𝚃𝙷! 𝚂𝙷𝙴 𝚆𝙰𝚂 𝚂𝙾 𝙿𝙾𝙻𝙸𝚃𝙴,𝙿𝙰𝚃𝙸𝙴𝙽𝚃, 𝙰𝙽𝙳 𝙰𝚃𝚃𝙴𝙽𝚃𝙸𝚅𝙴. 𝙰𝙽𝙳 𝙽𝙾𝚃 𝙾𝙽𝙻𝚈 𝙳𝙸𝙳 𝚂𝙷𝙴
𝚁𝙴 𝚂𝙾𝙻𝚅𝙴 𝙼𝚈 𝙿𝚁𝙴𝚅𝙸𝙾𝚄𝚂 & 𝙲𝚄𝚁𝚁𝙴𝙽𝚃 𝙿𝚁𝙾𝙱𝙻𝙴𝙼𝚂, 𝚂𝙷𝙴 𝙰𝙻𝚂𝙾 𝚃𝙾𝙾𝙺 𝚃𝙷𝙴 𝚃𝙸𝙼𝙴 𝚃𝙾 𝚂𝙷𝙾𝚆 𝙼𝙴 𝙷𝙾𝚆 𝚃𝙾 𝙷𝙰𝙽𝙳𝙻𝙴 𝙰𝙽𝚈 𝙵𝚄𝚁𝚃𝙷𝙴𝚁 𝚄𝙿𝙲𝙾𝙼𝙸𝙽𝙶 𝙸𝚂𝚂𝚄𝙴𝚂 𝚃𝙷𝙰𝚃 𝙼𝙰𝚈 𝙰𝚁𝙸𝚂𝙴 𝙸𝙽 𝚃𝙷𝙴 𝙵𝚄𝚃𝚄𝚁𝙴. 𝙸 𝙰𝙻𝚂𝙾 𝚆𝙰𝙽𝚃 𝚃𝙾 𝚂𝙰𝚈 𝚃𝙷𝙴 𝚂𝙴𝙲𝙾𝙽𝙳 𝙱𝙴𝚂𝚃 𝚃𝙷𝙸𝙽𝙶 𝙵𝚁𝙾𝙼 𝙼𝚈 𝙲𝙰𝙻𝙻 𝚆𝙸𝚃𝙷 𝚆𝙴𝙽𝙳𝚈 𝚃𝙾𝙳𝙰𝚈 𝚆𝙰𝚂 𝚃𝙷𝙰𝚃 𝚂𝙷𝙴 𝙲𝙾𝙽𝙵𝙸𝚁𝙼𝙴𝙳 𝚃𝙷𝙰𝚃 𝙼𝚈 𝙼𝙴𝙳𝙸𝙲𝙰𝚃𝙸𝙾𝙽 𝚆𝙰𝚂 𝙸𝙽 𝙼𝚈 𝙻𝙾𝙲𝙺𝙴𝚁 𝚆𝙰𝙸𝚃𝙸𝙽𝙶 𝙵𝙾𝚁 𝙼𝙴!!! :)))) 𝙲𝙻𝙴𝙰𝚁𝙷𝙴𝙰𝙻𝚃𝙷 𝚁𝙴𝙰𝙻𝙻𝚈 𝚂𝙷𝙾𝙲𝙺𝙴𝙳 𝙼𝙴 𝚆𝙸𝚃𝙷 𝚃𝙷𝙴𝙸𝚁 𝙲𝙾𝙼𝙴𝙱𝙰𝙲𝙺 𝙶𝙰𝙼𝙴, 𝚃𝙷𝙴𝙸𝚁 𝙲𝙾𝙼𝙴𝙱𝙰𝙲𝙺 𝙶𝙰𝙼𝙴 𝚆𝙰𝚂 𝚂𝚃𝚁𝙾𝙽𝙶 𝚃𝙾𝙳𝙰𝚈, 𝙰𝙽𝙳 𝙸 𝚁𝙴𝙰𝙻𝙻𝚈 𝙰𝙿𝙿𝚁𝙴𝙲𝙸𝙰𝚃𝙴 𝙰𝙻𝙻 𝚃𝙷𝙰𝚃 𝚈𝙾𝚄 𝙰𝙻𝙻 𝙳𝙾 𝙰𝙽𝙳 𝙻𝙾𝚅𝙴 𝚈𝙾𝚄 𝙶𝚄𝚈𝚂 𝙵𝙾𝚁 𝚃𝙷𝙰𝚃, 𝙰𝙽𝙳 𝙸 𝚆𝙸𝙻𝙻 𝙱𝙴 𝙻𝙴𝙰𝚅𝙸𝙽𝙶 𝙼𝙾𝚁𝙴 𝙰𝚆𝙴𝚂𝙾𝙼𝙴 𝚁𝙴𝚅𝙸𝙴𝚆𝚂 𝚃𝙷𝚁𝙾𝚄𝙶𝙷𝙾𝚄𝚃 𝙼𝚈 𝙿𝙻𝙰𝚃𝙵𝙾𝚁𝙼𝚂 ×××××
13. September 2023
Bewertung ohne vorherige Einladung
Atrocious Customer Service
The customer service at this place is atrocious. You are better off going to your own doctor. Getting refills requires jumping through hoops only to be left in the dark. No one responds and doctors deflect. Your customer service rivals Facebook.
6. September 2023
Bewertung ohne vorherige Einladung
Antwort von Clear Health
Hi Yolanda -
Thank you for bringing this to our attention. We truly apologize for the experience you’ve had with our customer service, and we appreciate your feedback. Our goal is to work with each patient closely and ensure everyone is receiving a positive and worry-free experience during the treatment process; however, we fell short in your case. Please accept our most sincere apologies.
We're dedicated to making this right for you. If you’re comfortable sharing more details privately, please reach out to me directly at taylor@helloclearhealth.com. In the meantime, our staff will reach out to you as well. We value your feedback as it helps us identify areas for improvement. Rest assured, we will do everything in our power to ensure a smoother experience moving forward.
Taylor W
Patient Success Lead
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