This company is excellent for buying from not only was there stuff delivered fast and efficiently there after self service is 2nd to none I would definitely buy from them again
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... Mehr ansehen
Unternehmen hat geantwortet
Wonderful customer care. I live in Australia and wanted to send a gift to my mum in Scotland, a new hot water bottle with a beautiful cover for her holiday next month…. October in Scotland will be... Mehr ansehen
Unternehmen hat geantwortet
This a very long overdue review! Massive thanks to Janine Kay! Back in December 2024 I placed an order for a novelty honey bee water bottle intended as a Christmas gift. There were some minor com... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
Kontaktinformationen
Unit 2 Chartists Way, Morley, LS27 9ET, Leeds, Vereinigtes Königreich
- 01134601813
- heattreats@kayco.co.uk
- heat-treats.co.uk
4.8
Hervorragend
322 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would order again!
Bought some novelty slippers from here. Really cool selection and delivery was quick. I'd definitely order from here again!
29. Januar 2023
Antwort von Heat Treats
We're delighted to receive your comments Nat and hope to see you back in the future. Thanks :-)
Antwort von Heat Treats
This is great to hear - thank you
Excellent all round
I needed to exchange the item for a smaller size and it was a positive experience with the refund coming through quickly. Delivery was super fast too. Item really good quality
30. Januar 2023
Antwort von Heat Treats
Thank you Nicola for taking time to share details of your shopping experience.
Lovely Company
I am delighted to have come across Heat Treats! Beautiful products, excellent customer service when contacted and speedy delivery. Exactly what you want from a company. I would definitely recommend Heat Treats to other friends and family.
31. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Many thanks Elizabeth, your kind feedback means a lot to us.
Customer service was fantastic and were
Customer service was fantastic and were really helpful. Can’t thank Janine enough for her help.
26. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Thank you Sam; it was a pleasure to be able to resolve the issue to your satisfaction.
Brilliant customer service.
Brilliant customer service.
Thank you so much for all your help you went above and beyond
20. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Happy to have helped Dawn; thanks for the great review.
Do not use - No refund for faulty item
I ordered some slippers for a Christmas present. After one wear there was a tear in the side of the slipper so must have been faulty. I spoke to them and they asked me to return the item for a refund as they wanted the supplier to inspect. I did that and then received a refund for the amount minus shipping. I called them and asked for an explanation whereby the refused to refund shipping despite acknowledging it’s a fault in the item. Disgusting service. Do not use this company - if you need to return an item they will offer really bad service. I’ve never had this from anywhere else.
19. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Kieran, you were refunded in full for the slippers and we paid for them to be returned to us also. They had not been worn once at all, as was said in your original email regarding this faulty claim. If we could attach pictures on here to show just how worn they were, it would prove that your statement of 'after one wear' is false.
The tiny tear in the fabric could have happened for various reasons, and was not necessarily a fault with the slippers, but we refunded you anyway.
It would also be good if we could attach a recording of the phone call you made to our office where you spoke very aggressively, and abusively to a staff member, even using foul language to her.
We do everything we can to leave our customers feeling positive in genuine cases where something has gone wrong, but we do not have to tolerate abuse.
Fantastic customer service…
Bought a onesie from heat treats however it was faulty. No hassle receiving a refund. Customer service were amazing and got back to me within a few hours. Would definitely buy from them again.
12. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Thank you so much for sharing this Danielle, we do hope to welcome you back sometime in the future.
Lovely hot water bottles for kids
Lovely hot water bottles for kids - my boys love them n ask for them every night before bed!
13. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
This is great to hear Elspeth and we're glad your boys are getting the benefit of their hot water botles.
Excellent experience dealing with my…
Excellent experience dealing with my orders on time and in great condition. Would definitely order again. 5 stars
9. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Thank you Luke, we're grateful for you taking time to share your experience with others.
Poor lac of response from this company…
Poor lac of response from this company I’ve asked for a returns label over a week ago and called the company about a faulty item and no reply!!
2. Januar 2023
Antwort von Heat Treats
Kylie, this is untrue - we had been communicating with you by email regarding your claim that the product you purchased was faulty. We asked for pictures (as per our claims policy) so that we could deal with this for you.
The pictures you eventually sent showed damage to the product that was not a fault, and had been caused by incorrect use, which you denied, so we provided you with a postage paid label to send it back for the manufacturer to inspect.
This has now been reviewed by Aroma Home and they concur that the damage to the fabric is burning. The instructions clearly state the toy itself is NOT to be microwaved.
Antwort von Heat Treats
We're grateful for your feedback Felicity 🙏🏻
I got the flamingo hot water bottle as…
I got the flamingo hot water bottle as a Christmas present. It arrived safely, good quality, and very huggable! Happy with the product.
20. Dezember 2022
Antwort von Heat Treats
It's kind of you to leave a review Claudia - thank you
Quick delivery
Quick delivery. Item as described. No issues or concerns. Would order again from here.
22. Dezember 2022
Antwort von Heat Treats
That's wonderful to hear Sarah, thank you for sharing this🙏🏻
Antwort von Heat Treats
Much appreciated Mel 🙏🏻
Toastie Toes
Purchased for an elderly friend and she is thrilled with the foot hot water bottle. Excellent service
7. Januar 2023
Antwort von Heat Treats
Thanks so much Trish - happy to know it's being enjoyed.
Antwort von Heat Treats
Great to hear Julia.
Excellent Customer Service
I ordered a Pyjama set for my son and unfortunately was faulty after one wear.
I contacted them to request a replacement. The response was almost immediate and a new pair was sent and received the next day. Great example of customer service and how to treat customers.
Definitely recommend and will be making more purchases. My son loves the Pj's!
31. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Heat Treats
Thank you Clare for your honest review of how your issue was resolved. We appreciate you taking time out to share this.
Unable to use.
Instructions state that this should be heated on a microwave turntable. Ours does not have a turntable. There was no mention of this on the website so the item is essentially unusable.
25. Dezember 2022
Antwort von Heat Treats
Thanks for taking time to leave a review John, although we do feel it necessary, for the purpose of people reading your review, to share the following snippet of what it actually says on the product description:
"Top Tips for best results
Always follow the manufacturer’s instructions.
Ensure the microwave turntable is working properly and the wheat bag rotates freely to ensure even temperature distribution."
We, therefore, feel it's a little unjustified to leave us a 1-star review, which is essentially a product review, not a service review, especially as you have requested to return the item for refund, which was authorised on 5th January.
Nice product, quick delivery
Really quick dispatch of the item I ordered close to Christmas, meant it arrived quickly. Good service and nice product too!
16. Dezember 2022
Antwort von Heat Treats
Thank you Ellie, appreciate your feedback
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.