Healthy Living 

Healthy Living used to be a 5-star DME company. Now they are a 0-star company.

I spent 45 minutes on the phone inquiring about the status of my diabetic supply order. I was transferred at least 3 different times – once to Solara (another 0-star company) and 2 other times to phone numbers that didn't work. The Solara representative told me that they were not qualified to handle my order and then transferred me to another number that didn't work.

They wasted my time, so they just lost a customer.

This company is a joke. Constantly lied to me. I ordered pump supplies 3 weeks ago, nothing delivered for 2 weeks, so I called again. After literally hours on the phone, they tell me they don’t have my insurance info (which they did), that they couldn’t verify it, and now that I don’t have a script for a transmitter or sensors. I’m totally out of pump supplies and my transmitter expired. So back to finger sticks and injections?

I have been without supplies for three weeks. I have no transmitter or sensors. I have called Medtronics. I have got a Medtronics rep involved only to find out they have no supplies. This is unacceptable.

They can’t get the credit card number right on their file. They fail to call. My portal is not working, and can not get any live body to talk to. Just spoke to my doctor, and confirmed they have similar issues with Health Living.
It is very frustrating communicating with them.

I tried to refill a script so I can go on vacation with enough meds. Phone service person was very difficult to understand. And after we struggled to have him understand my needs, he could not tell me when the meds would be delivered. They will call. with delivery date. He could not tell me when they would call. Now I may or may not have the meds when I am supposed to leave. Very disappointing.

I could copy and paste any of the 1 star reviews below. This company used to be top notch. Now that the parent company, adapt health, has stepped in and screwed everything up the company is worthless. If you actually get your supplies from them consider it a miracle. I gave up trying to call them since it’s impossible to get anyone. I finally pushed the option for becoming a new patient. Got thru to someone in the United States within 5 mins. The person helped me right away, just like old times. Forget calling as an existing patient or even using live chat it’s a lost cause.

This used to be a great company not anymore. There is a 3 hour wait on the phone, they don’t answer their text messages. They are also using Solara Medical supples which they did not inform their customers of this. I usually get 3 month supply at a time they only sent me 1 month supply & no transmitter for my cgm. I will no longer do business with this company I am switching. It took forever to get 1 month supply.

This company doesn't even deserve one star. It's been a month I've had no supplies. You can't understand what their representatives are saying. If you ask them for a manager they get militant. I'm starting to think that they're trying to kill diabetics. It's time for adapt health to go away. I can't even get my prescriptions transferred to another supplier because it takes 3 hours waiting on the phone. Three out of four times I tried calling it hangs up on me after about 20 minutes. I COULD DIE BECAUSE OF YOUR INCAPABLE COMPANY.

This used to be a good company. This company has obviously been out sourced. Especially since January 2023, you can no longer understand their customer service representatives. Wait times are from an hour to an hour and a half. I have also been told my diabetic supplies were shipped and received, but they never were. I will now only be ordering from Medtronic. As I said in the past this used to be a great supply company, however something has drastically changed. I will never order from them again.

I had a few problems with this company but also some good service. Not now!!!! My Dexcom G6 order is late, late. I have no supplies. I called and was disconnected after 53 minutes. Called back and was again put on hold for 1 and 1/2 hours. Never got to talk with anyone. The next day (Friday) I called again with a 1and 1/2 hour wait. Finally talked with someone who could only tell me that someone would call me back on Monday. Really???? I hope I can find another company. People waiting on medical supplies CAN NOT WAIT. I now have to go buy some strips so I can test myself by once again poking my fingers and pay for the strips myself. They are far from cheap. So disgusted. Apparently they have been taken over by another company It is now Adapt Health. Don't they have to answer to anyone?????

re order @L33597598 I ordered the item at the beginning of April to receive on or before 4-14-23 It is not here yet. It was a part of a wedding gift....I had to order something else at a local store. Keep the item I do not need it anymore. I am extremely dissatisfied and will no longer order from you. Also keep your catalogs They will land in the gaarbage as soon as they arrive.

I had tried to find the product Biocare Cranberry Intensive in sachet form but could not find it in my usual supplier so I called Biocare who advised me earlier that they no longer supplied this product in the form that I required due to packaging changes but to try on line and some other companies might still have some in stock. I therefore googled and found that Healthy Living had the last two in stock. I therefore ordered them straight away. About 2 hours later, the company called to say that unfortunately, on preparing my packaging for delivery, they realised that the product was a month out of date and extraordinarily advised that they would send them on to me and refund my money for the purchase!!! Obviously, I was delighted as the product will still be completely safe to use - I have some a year out of date in my cupboard! Thank you very much Healthy Living for your honest and your amazing generosity. I will definitely use this company as a first choice when ordering any of the products that they have in stock Thank you very much again!! Yvonne

Horrible quality products. Nebulizer broke upon first use, and company refused to replace, saying it wasn't defective. Never buy from them.

I ordered drill bits for $7.95. Started getting a mystery Charge for $54.98 from healthylivingfitnessra. They would not reimburse me for the charge (that I had and still have no idea what it was for, I only ordered the drill bits for $7.95. They would only reimburse me for a quarter (1/4) of the mystery charge. Bought the drill bits 8/7/22, mystery charge on 8/12/22. This company is a SCAM do NOT trade with them, they’ll rip you off.

Paid 12 dollars for a 6” sandwich. sub par product and over priced.
My fault for purchasing.

I adored my doctor through this site, so it's a shame how terrible the company is.
For the first time in over a year, I had to change an appointment over the weekend. Because the appointment was on a Monday, doing so counted as a late cancel. I received an email saying that they would waive the fee as a one-time courtesy.
Suddenly, my bill isn't $30, it's $300. They blame my insurance, but tell me they will automatically charge me in less than a week (not even remotely enough time to get any kind of answer from insurance). There is no way to change my payment method manually. I have put in several requests to do so; nothing.
I hope the decent caregivers at this site leave. This is not how you treat people who are coming to you for help with mental illness.

This magazine healthy living I ordered in December payed for the item they kept sending me emails it was on back order when it got to the wear house they would send it to me I called them back they said my order was cancelled and in stead of giving me back my money they put it towards the credit plan without asking me and they don't want to give me back my money the way I played them never again would I buy another item from them and I hope when everyone else reads this that they don't buy any items from them ever

ARE THESE THE PEOPLE TAKING 28.99 MONEY FROM ACCOUNTS. NOT EVER RECEIVED ANYTHING. THIEVING TWETS. BDEST RETURN ALL MY MONEY OR POLICE WILL CONTACT THEM

Ordered gummy bears, they took over the amount specified and have been sending a small bag ever since and charging an extortionate amount! Trying to expose this scam