Healthengine Bewertungen 

183
TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Useless! Booked an appointment, and was sent the Dr's name (was to be a new patient) and was sent the time and the physical address; 275 Grey St South Brisbane. Why? They are online services only?... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Dr Kristine Gail is good and friendly. I recommend her. My experience with Healthengine is awesome. I don't have to wait in queue in clinic spreading cold. I can do it all virtually. Perfect consul... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great app saving time and allowing users the space to calculate and coordinate days and times without the back and forth over the phone. Especially helpful when feeling unwell and have little patience... Mehr ansehen

Unternehmensdetails

  1. Softwareunternehmen

Vom Unternehmen geschrieben

Get better connected to healthcare. At Healthengine, you can find the right care, connect with healthcare providers and manage your healthcare, all in one place. We’re here to help you get a better experience across each step of your healthcare journey, making healthcare more affordable, convenient and certain.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

183 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.5

Alle Bewertungen

(183)

39 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Absolute Rubbish

Absolute Rubbish. Can’t create account, keep getting same error message and going around in circles. Remember reporting exact same problem 2 years ago, obvious waste of time as not fixed. Wasted an hour just now. Quicker to phone surgery direct. Totally DO NOT recommend.

4. Oktober 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

Hi Liz. I'm sorry to hear about the error message you encountered and want to be sure you can get connected with my team members who can help at patientsupport@healthengine.com.au. I will also flag this up to our product team. If you have time, please do reach out to the patient support team as they can look into this issue for you.

Bewertet mit 1 von 5 Sternen

Bad practices of Health Engine

I changed doctors & have been greatly annoyed by the constant texts & emails from this company. Before I went to this new practice I was using Hot Doc for my appointments without problems but since registering with the new practice I have been bombarded with unwanted texts & email from this company. I had contacted them to have my details removed but still get unwanted messages. Avoid at all costs

15. September 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

Hi Neil. Apologies for the delay in my response as there was a bug TrustPilot needed to fix so I could respond. I am sorry to hear about your experience. Practices use Healthengine and in some cases other technology vendors to engage with their patients. At times, they will also send communications separately themselves to new patients to the practice. I shared your feedback with the Healthengine support team and hope in the interim, you've connected with patienthelp@healthengine.com.au as they can look into this for you. You may also like to contact the practice to discuss your communication preferences.

Bewertet mit 1 von 5 Sternen

It could have been a wonderful app only…

It could have been a wonderful app only if the booking appointments are actually being fulfilled.
My last 3 bookings were all cancelled because of errors in the booking information forwarded to the practice.

7. Juli 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

Hi Effie. I am sorry to hear about these experiences and want us to look into what you encountered. If you haven't already, would you please email support@healthengine.com.au with details on what happened, including practice name/location and my support team members can look into this for you? Hope you can be in contact with support soon and we can get you booking again! tamra

Bewertet mit 1 von 5 Sternen

Pathetic app with all wrong info!!!

I've already sent an email to the support email address albeit I don't anticipate any response or a wise reply.

The app has been showing all the wrong info about the available bookings for over a few weeks. Previously, I thought there weren't any available bookings when I wanted a book an appointment early last month for my mom albeit when I saw the same thing even now while booking an appointment for my wife, I felt it can't be true at all. For instance, if you see the attached screenshot, Dr. Elena is showing available on Wednesdays and that too only telehealth which isn't true at all. I called the Supernova Medical Centre to verify this info and they have confirmed that's it completely wrong as she's available all days and the telehealth thing is also wrong. How pathetic and terrible the app is??? You've making people fool and they are getting tormented due to the horrendous app!!! Do you understand the severity of this critical issue??? How would anyone know that all the info is wrong in the app?? They keep thinking that there's no available appointment. Request you to please get this issue fixed on top priority!!!

26. Juni 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

Hi Mandy. I appreciate you writing to share your experience and I'm sorry you encountered these challenges when trying to book. I have shared your note with our support team, but as I don't have a way to reach you direct, would you please email support@healthengine.com.au and let them know that Tamra (that's me) sent you & then they can look into what you encountered with the practice bookings. Thank you and look forward to getting this resolved for you!

Bewertet mit 3 von 5 Sternen

I have never had an issue with booking…

I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me for my full name. She then told me not to use my preferred name (which I always use) but my full names as your system shows me as new and creates another file for me in their system even though I selected returning patient. Maybe include preferred name as well for personal details. Thanks

20. Juni 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

hi there! thanks for taking time to write and sorry to hear about your experience. If you could email support@healthengine.com.au with this info, my colleagues on support team can look into this directly. Appreciate the feedback and getting things sorted for you.

Bewertet mit 1 von 5 Sternen

I made appointment for my bf with a…

I made appointment for my bf with a male doctor and phone rang and the woman #doctor on the other line and during consultation she was laughing about the condition he’s got. Took 4 min on the phone and giving him info about what his got and when we search it the symptoms he’s got it not even close to what she was saying. Really? This is unprofessional and obviously not a doctor. We got rip off

28. Februar 2022
Bewertung ohne vorherige Einladung
Healthengine-Logo

Antwort von Healthengine

Hi Roselle, thank you for your comments, and I am sorry that you had a poor experience with a practice.

As this relates to your experience with a practice, and not our booking platform, it would be fantastic if you could provide me the name of the practice. So that we can look into this on your behalf, and possibly connect you with them to pass on your feedback.

Can you please reach out to patient support at support@healthengine.com.au with those details, Roselle? It would really help to direct your feedback to the appropriate place.

Kind regards, Healthengine.

Bewertet mit 1 von 5 Sternen

Booking fail

booked a covid vaccination and drove an hour for the appointment, only to be told by the pharmacy that there'd been a mistake with the booking form, there was no vaccine available and I'd have to go on a waiting list.

5. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

A waste of time and money

Not only was the phone call 25 mins late but the doctor I had was of no use to me whatsoever.
I explained the symptoms I had, told him I had gotten progressively worse over the last few days and was told to wait a few more days to see how I was.
I was told he would not prescribe me anti -bioticsas as he couldn’t examine me so it begs the question what is the point of a Tele health appointment?
I paid $45 to waste my time.
It’s the first and last time I’ll do that.

18. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Must have

Outstanding platform to take care of all your medical needs and relevant health records with excellent confidentiality. Telehealth as an added option when physical appointments can be challenging.
Quick and easy app UI to organise your care team and keep track of progress.

12. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Generally easy to use app but it asked…

Generally easy to use app but it asked to add Medicare card today again. The expiry date was to be entered as MM/YYYY but the / character didn’t come up automatically. I skipped entering Medicare and then I was able to book the appointment.

19. September 2021
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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