DO NOT PURCHASE FROM THIS COMPANY
I purchased a bag from here a few weeks ago. It was £32, but in the sale from £52. The pictures were exactly what I was looking for, and judging by the price, I expected a good quality product. What I received was far from that.
Firstly, Haybly London implies that you're dealing with a UK company, right? No. Your items are shipped directly from China. You're also expected to send any items that aren't suitable back here at your own cost, but we'll get back to that later. Anyway, when saw my parcel, I knew I'd been had. Flat, and roughly A4 in size, I knew what was inside wasn't going to be good. It really wasn't. The cheapest piece of sh#t. Something you'd expect from Temu....and on doing a visual search on Temu using the website picture, there it was!!! For the bargain price of £1.73. Absolutely SHOCKING.
I emailed explaining how unbelievably crap this item is and was told "since your order was shipped from our facility in China, international return shipping can be quite expensive. To make things easier and faster for you, we can instead offer you a 20% partial refund, and you get to keep the item" Wow, lucky me!
This went on for days, were the discount got more and more, or I still had the option to pay about £20+ to send it back for a full refund. I threatened them with a chargback from my bank, and that I was willing to report the business, as I couldn't believe that what they are doing is in line with UK trading standards. They then issued a full refund.
There is no way on earth they have any happy customers with the crap they sell at premium prices. They run on the fact that sending the items back costs so much, that people accept the discount offered, and they're still making a massive profit off the back of it.
I will be reporting this company to trading standards for investigation, and I fully recommend that anyone finding themselves here does the same.
Absolutely shocking.
8. November 2025
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