Harron Homes Bewertungen 

What an Eldorado and also pleasing customer care! Thank you.

I have lived in my Harrow Homes property at Low Ridding for just over a year. Overall, it was a great experience initially, particularly with the help and support from Julie and the experienced sales team, who were very helpful throughout the buying process.
Most of the snags have now been completed, although there are still some outstanding issues that have yet to be rectified. Unfortunately, once you have completed and they have received your money, it can feel like you are on your own and that the level of interest and support significantly drops.

I have been waiting over 3 months to have my loose fence post fixed, this has still to this day not been scheduled for repair.

One of my biggest disappointments has been an incident involving contractors carrying out work in my rear garden. They did not knock or notify me that the work was taking place, otherwise I would have moved my vehicle. Following the work, my car was scratched while it was parked on my drive. I reported this to the customer service team immediately and provided photographs and details of the damage, but my claim was disregarded on the basis that I had insufficient evidence.
I subsequently asked customer services to provide the relevant risk assessments and method statements so that I could properly understand the work carried out and build my case, but they did not even respond to this request. The lack of communication and transparency has left me seriously concerned about safe systems of work were being followed by the contractors. Ultimately, this situation resulted in damage to my vehicle’s paintwork, which I am now left having to pay to repair myself.
Overall, I am very disappointed with how this matter has been handled.

While the initial experience was positive and most snagging issues have been resolved, the lack of communication, accountability and support once problems arise has been extremely frustrating.

Reserved our first home today at Simpson Park and what a great journey it has been so far, all thanks to Michelle the sales executive at Simpson Park you are always so kind and caring thank you for all your support!

Sad to leave this

I have updated this to 3 as they are being pro active in fixing issues so hopefully 🤞 this will be sorted out

We’ve just moved into our new home at Mastin Moor, and throughout the entire process we’ve had the pleasure of dealing with Sylvia.
She has been absolutely amazing from start to finish. We genuinely couldn’t have wished for a better person to help guide and support us through the buying process. Nothing was ever too much trouble, and she made what can be a stressful experience feel so much easier.

Silvia truly is one in a million, and we can’t thank her enough for all her help and support. We would highly recommend her to anyone going through the home-buying process! ❤️

I also have to mention the fantastic onsite team, who have been incredibly supportive throughout the process. They were on hand to help us on the day we got the keys and made the handover feel so much easier and more reassuring. It’s comforting to know that if we ever need them, they’ll be there to support us and help keep our home a home.

Great insight to the direction that Harron Homes are positioning themselves, and what it requires from its subcontractor partnership model. Great opportunity to meet the people behind the projects.

Alyson at the De Mauley site was super polite and helpful. She showed us not only the show house, but also other plots that were ready so we could see all the 4 bed models.

Alyson at De Maulay Manor was so helpful today. Even though we are looking at another development, she was beyond lovely. She showed us multiple 4 bed plots for us to have a better idea of what we want.
Thank you so much!!

Highly recommend, very straightforward from initially looking around the showroom to moving into our new home! Natalie at Castle Gardens made the process as low stress as possible for us which really helped. Overall great service from Natalie.

Very happy with our new Harron Home at Castle Gardens. Natalie in sales was great throughout the process and the site team have built an amazing house.

We moved into Castle Gardens at the end of June 2026 and overall, we’ve been really impressed with both the quality of the house and the customer service.

Natalie was fantastic from reservation right through to moving in, keeping us informed and providing regular updates, which made the whole process much less stressful.

As you’d expect with any new build, we did have a number of snags to deal with, but over three quarters have already been resolved, largely thanks to Marcin who has been proactive addressing issues. We are confident the remaining few will be sorted soon.

Having lived in a couple of new-build homes, we have something to compare with, and genuinely feel that the overall quality and finish of our Harron home is better than some of the other builders we’ve experienced.

What has really stood out, though, is the customer service. Communication was excellent throughout and issues are listened to, followed up and actually dealt with. We’re very happy with our new home so far and would definitely recommend Harron Homes based on our experience. A particular thank you to Natalie and Marcin for making the process and aftercare such a positive experience. ⭐⭐⭐⭐⭐

Went there accidentally however the Sylvia was very lovely she was very helpful and very passionate about her work. Loved the house.

Bolsover Showhouse
Hope I got the name right but she was very lovely and thank you for being very kind.

Currently going through the buying process with Harron Homes, so far so good. Nicola at York Vale Gardens has been extremely helpful and we cannot wait to get in our home later this year. 🤞🏻🙏🏻.

Excellent experience with Harron Homes – Victoria Heights, Fixby

We couldn’t be happier with our experience with Harron Homes at Victoria Heights, Fixby. From the very beginning, the whole process has been far better than we expected, and the quality of the finished home has genuinely impressed us.

A special mention has to go to Jackie, the Sales Manager, who has been absolutely fantastic throughout. She has gone above and beyond on numerous occasions, always being approachable, helpful and willing to sort things out. Nothing ever seemed like too much trouble, and she consistently exceeded our expectations. It’s very clear that she genuinely cares about the customer experience rather than simply getting the sale completed.

We also have to give a huge amount of credit to James, the Site Manager. He has been brilliant from start to finish and has taken real pride in the quality of the homes being delivered. He has been extremely helpful, responsive and professional, and again went well beyond what we expected from a site manager. Any questions or issues we raised were dealt with properly and promptly.

The snagging process has also been excellent. Rather than feeling like we were left to discover problems ourselves after moving in, the team were proactive in identifying and addressing things, and James made sure that the snags were followed up and completed properly. That level of attention to detail really makes a difference when you're buying a new-build home.

Most importantly, we are genuinely impressed with the quality of the Harron Homes build. The house feels solid, well finished and thoughtfully designed, and the standard of workmanship has been much better than some of the negative stereotypes you often hear about new-build homes. There are always going to be a few minor things with any new property, but what matters is how they are dealt with — and Harron have been excellent in that respect.

The development itself at Victoria Heights is also a great place to live, and the overall experience has been extremely positive.

Buying a new home is a huge investment and can understandably be a stressful experience, but Jackie and James made the process considerably easier and more enjoyable for us. Their attitude, professionalism and willingness to go the extra mile really stood out.

A massive thank you to Jackie, James and the wider Harron Homes team at Victoria Heights. They genuinely went above and beyond and exceeded our expectations. We would have absolutely no hesitation in recommending Harron Homes based on our experience.

100% pleased with our purchase from Harron Homes.
The sales manager Jackie and building site manager James went above and beyond to ensure our home was made tailored to our perfection.
James came around today helping us to resolve any issues we were having with our house. He listened to us, was easy to communicate with and helped to resolve our issues straight away.
We are very happy with our purchase from Harron Homes.

Fantastic experience viewing the lovely show homes at Nevison's Fold with Sue.
A brilliant demonstration of the properties with a very friendly and knowledgeable sales advisor.

Although we don’t feel a new build is right for us for our next property, Natalie at castle gardens was more than helpful. We walked in on the off chance of seeing the show homes and she was very knowledgeable and patient. She offered us a coffee and listened to our requirements. A lovely experience and a value to your company.

Really happy with our experience buying our first home through Harron Homes. Out of everywhere we viewed in the area, Harron offered the biggest and most spacious new-build properties, and by far the best value.

Nat, our saleswoman, was fantastic throughout. She made it really clear what was required from us at every stage, which was invaluable as first-time buyers, and kept in great communication the whole way through – it genuinely put us at ease. Rowan, the site manager, went above and beyond, and all the workers on site were friendly, helpful and a pleasure to deal with.

The exchange and moving process was easy and completely hassle-free. On moving day, the team made a huge effort with gifts and little touches to make it a special moment for us as a couple buying our first home together.

We'd wholeheartedly recommend Harron Homes – thank you to Nat, Rowan and the whole team!

We have just bought our new house from Harron Homes , from start to finish everything thing has been great , Me and my wife would like to say a massive thank you to Mark stones from the sales team who has looked after us from the start until we finally got over the line , he was fantastic in keeping us updated and sorting out any issues we had over our moving experience, he made us feel more at ease with the whole process and was always on the other end of the phone whenever we needed him .
Thanks to Harron Homes for everything so far and yet again to Mark we appreciate all your time and effort to make our move less stressful.
Thanks James n Donna

Absolutely appalling after-sales service from Harron Homes (The Brambles).

I contacted them with a straightforward and reasonable request for some temporary tarmac to bridge the significant height difference between my driveway and the raised kerb. Accessing my own property has become increasingly difficult, and the underside of one of our cars has occasionally scraped as a result.

Despite clearly explaining the risk of damage to our vehicles, I have spent more than six weeks repeatedly chasing Harron Homes. I received a succession of vague responses saying the matter had been forwarded, the site team was looking into it, they were waiting for the groundworkers, no tarmac was available, materials needed to be ordered and approval was required. Nobody provided a meaningful timescale or proactively updated me.

Most tellingly, as soon as I said I was considering sharing my experience on social media and Trustpilot, I was told that the Contract Manager had arranged a temporary solution and that the groundworkers would attend later that same day.

Nobody attended, the promised work was not completed and the problem remains entirely unresolved.

It is disgraceful that a customer should have to threaten public criticism simply to get a response, only for Harron Homes then to make a promise that they fail to keep. Meanwhile, we must continue risking damage to our vehicles every time we enter or leave our own property.

This experience has left me with absolutely no confidence in Harron Homes’ customer service or aftercare. Once they have sold you the property, getting them to take ownership of even a basic but potentially damaging issue appears to require endless chasing—and even then, their assurances cannot be relied upon.