Amazing customers service. The hard hat Big Rig is one incredible watch!! Unfortunately the watch strap broke but with a quick email and a few photos of how it broke, I was reassured that thi... Mehr ansehen
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Das sagen Bewerter
Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifica... Mehr ansehen
Unternehmen hat geantwortet
Bought a Hard Hat Big Rig Watch... Arrived quickly & started off great... Battery life is fantastic but that's about the only positive... After a week it started to flicker onto random screens, beepi... Mehr ansehen
Unternehmen hat geantwortet
Watch lasted 3 days before glitching, apparently 5 atmospheres water proof doesn’t apply to shower proof (big rig) Can’t really comment much more as watch can’t be used Incredibly difficult to de... Mehr ansehen
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3.1
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464 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
HARDHAT WATCH? HARD PASS! Added comment on 3/3/26
Watch started playing up about 9 months after purchase. I contacted HardHat, stating that I understood 6 month warranty but that I was happy to pay for repairs to watch. They responded with “your warranty is expired but here’s a discount code to buy another one” honestly that response was unbelievable!
Please don’t waste your money. This company is a scam and rip off and a drop seller. Same watch available at cheap websites.
I’ll never recommend them.
Added comment: I have received a full refund today. Despite this gracious effort by the Hardhat Watch company, I would still not recommend their drop seller product.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi,
I understand why that response may have felt dismissive.
While we don’t currently offer repair services on expired warranty units, I’d still like to review your case personally.
Please email us and put “FAO Johnny – Warranty Review” in the subject line so I can look into it directly.
Johnny
Hard Hat Watches Australia
The watch band broke in the first day…
The watch band broke in the first day and then we decided to try it again 4 weeks later to find the watch flicks through all screens and doesnt stop. Emailed the company to be told no email registered to account or order . Then told to ship it back and they will look at it .. I asked for a refund at this stage. But they will take out their fees first. Dont buy .
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Darlene,
I’m really sorry to hear about the trouble you had with your watch.
I’ve looked into your case personally and have already reached out to you via email to make things right.
If you need anything else at all, please feel free to reply to my email — I’m more than happy to help.
— Johnny
Hardhat sports
I have a huawei watch also had it for years the hardhat sports isn't as good for the quality of it's app huawei health is a better app ,hardhat has a bigger face that's better and it's cheaper hopefully there might be some updates that make it better in the future
17. November 2025
Antwort von Hardhatwatches
Hi Graham,
Thanks for the honest feedback — we really appreciate it.
The Sports does have a bigger, tougher face and a different app ecosystem compared to brands like Huawei, but we’re constantly working on updates to improve performance and user experience.
Your feedback helps us prioritise what matters to real customers, so thank you for taking the time to share it.
If you ever have suggestions or want to pass on feature ideas, feel free to reach out anytime!
Cheers,
Johnny
Hard Hat Support Team
As good as expected there was a delay…
As good as expected there was a delay in delivery but informed all the time
20. Oktober 2025
Antwort von Hardhatwatches
Hi John,
Thanks so much for the positive review! Really glad to hear the watch arrived safely and that you felt well-informed along the way.
We always aim to communicate clearly during global shipping delays, so it’s awesome to know it helped.
Appreciate you choosing Hard Hat!
Cheers,
Johnny
Hard Hat Watches
Faulty watch
Had an issue with a watch we purchased 11
Months ago contacted support and because I had extended warranty once I took photos and a video arranged a new watch accessories and warranty honestly Johnny the customer service representative was amazing so helpful answered all questions and every enquiry communication was such a ease I highly recommend this product and even more now after such fantastic service all sorted in a day and a bit
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Amanda,
Thank you so much for the incredible review! I’m really glad we could get everything sorted quickly for you. We always stand behind our warranty and it’s great to hear the process was smooth and easy.
Appreciate your patience and your kind words — means a lot to us.
Enjoy the new setup!
– Johnny, Hard Hat Support
Love the service so far
Love the service so far.
Ordered a watch and made a mistake with my order, sent an explanatory email and received a very quick response from Johnny sorting it all out on the same day! Awesome customer service.
Now can’t wait to receive my watch!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Alison,
Thank you so much for the lovely review! I’m really glad we were able to sort out the order mix-up quickly for you.
We always try to make things as easy as possible, so it’s great to hear the service has been a good experience so far.
Hope you love your watch when it arrives!
– Johnny, Hard Hat Support
Customer Service…
I was having issues with the watch going flat really quickly. It was only lasting 2 days. I sent an email to Johhny and he replied back with a response that was over whelming in that he said that he would replace the watch no problems. Outstanding customer service, recommend these guys for sure.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Grant,
Thanks heaps for the awesome review! I’m really glad we could jump onto this for you and get a replacement out without any hassle.
We want every watch working exactly as it should, so I appreciate you reaching out and giving us the chance to fix it.
Legend!
– Johnny, Hard Hat Support
Recently purchased a product from Hard…
Recently purchased a product from Hard Hat website and when I received my order information there was a problem with the order and after emailing the support team the issue was resolved. The support team were prompt and helpful during the process. By the way my smart watch is a quality product and easy to use. Terrific customer service well done Hard Hat.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Mick,
Thanks for the great review! Really happy our team could sort out the order issue quickly for you.
Stoked to hear you’re loving the watch as well — we put a lot into making sure they’re tough and easy to use.
Appreciate your support!
– Johnny, Hard Hat Support
Brilliant watch from a great company
Ordered a smart watch for my husband. Great product with good features. Wears it everyday for work and it's really robust. Very happy.
5. Juni 2025
Antwort von Hardhatwatches
Hi Tracey,
Thanks so much for the lovely review! Really happy to hear your husband’s enjoying his watch and getting good use out of it.
We appreciate you choosing Hard Hat and taking the time to share your experience!
– Johnny, Hard Hat Support
Great watch
I brought this watch for my husband for Father's day and he absolutely loves it and for much less of a price it has all the features and more of his garmin.
Unfortunately the battery wasn't lasting as long as it should have. I emailed their customer care and got a response straight away. Johnny was great and super helpful and within a day a new replacement watch was sent and this one is lasting as should.
Definitely recommend
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Brittney,
Thank you for the fantastic review! I’m glad we could get the replacement sorted straight away and that the new watch is performing the way it should.
Really appreciate the recommendation — it means a lot to us.
Hope your husband continues to enjoy it!
– Johnny, Hard Hat Support
Feeling like I got scammed by this…
Feeling like I got scammed by this company. The touch screen stopped working after which I restored factory settings as advised and so I couldn’t pair it with my phone anymore. Also battery life went down to less than 24hours. This was all within the 90day return policy and I have returned the watch months ago and still waiting on the refund
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Jon,
I’ve just reviewed your order and can confirm your refund was processed on 13/11/25, which was the day after your Trustpilot review was posted.
The funds were returned to your original payment method and may take a few business days to appear depending on your bank.
If you haven’t seen it land, please email us and put “FAO Johnny – Jon Review” in the subject line and I’ll provide confirmation of the transaction.
Johnny
Hard Hat Watches Australia
Replacement unit
I had a fault with my original watch but when contacting Hard Hat to seek support they were very responsive and arranged a prompt replacement. A very rare approach to customer service and a shout out to Johnny for getting straight onto it with no messing about. Great service!
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Allan,
Thanks for the great review! Happy we could jump on the issue right away and get a replacement organised without any fuss.
We always aim to make things simple and stress-free, so I’m glad the experience reflected that.
Cheers for the shout-out!
– Johnny, Hard Hat Support
After nearly 12mths the battery won't…
After nearly 12mths the battery won't hold charge for 24hrs after charging. Have let it completely flatten itself and left it for few days thinking it may reset itself before fully charging again, no still the same problem. Would not recommend buying one as I even had problems when purchasing it. It took nearly 3mths before I received it and that was after a few emails that went unanswered and I threatened legal action before I received a reply and my watch, and they say they are a Gold Coast company and I reside in Nth Queensland. I think they are a co$k n bull company.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Allan,
I understand how frustrating that must feel — especially after already experiencing delivery delays.
If your battery is now failing to hold charge, I’d like to review the order and timeline personally.
Please email us with “FAO Johnny – Allan Mitchell Review” in the subject line so I can look into this properly.
Johnny
Hard Hat Watches Australia
Very very poor quality didn’t work as…
Very very poor quality didn’t work as advertised battery lasted two days
I’m a blacksmith it shows the watch being sparked with a grinder after one use of grinder the watched face was completely ruined
8. Oktober 2025
Antwort von Hardhatwatches
Hey Darren,
Really sorry to hear about your experience, mate — that definitely doesn’t sound like the standard we aim for. The Hard Hat Smartwatch is designed to handle tough worksites, so it’s disappointing to hear it didn’t hold up as expected.
We’d really like to make things right for you. We’ll get this sorted straight away I have emailed you personally.
Appreciate the feedback — it helps us keep improving.
Johnny
Hard Hat
Awesome Service and Really Happy
Awesome Service and Really Happy Overall!
Had a small issue with my Hardhat Watch and got in touch with their customer service team. They were super quick to respond and sorted everything out straight away. They organised a replacement with no dramas at all.
Honestly, can’t fault them. It’s great dealing with a company that actually cares about their customers and makes things easy. Really happy with the whole experience and highly recommend Hardhat Watches.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hey Cody,
Really appreciate the awesome feedback! Glad we could sort things quickly and make the replacement process easy.
We genuinely care about looking after our customers, so it’s great to hear that came through in your experience.
Thanks again, mate!
– Johnny, Hard Hat Support
Brilliant considering the price difference
The watch is good, dont get me wrong there are things that could be improved, with the interface and the app bit for the price, it's a great bit of kit.
Also means I'm not as worried about it whilst working as I would be a much more expensive watch.
Over all very, very happy. Easy to set up and does almost everything the more expensive brands do.
I do recommend as a much, much cheaper alternative.
5. Oktober 2025
Antwort von Hardhatwatches
Hi Paul,
Thanks for the great review and honest feedback! Really happy to hear you’re enjoying the watch and finding it solid value for the price.
We’re always working on improving the interface and app experience, so your input is appreciated.
Stoked that it’s doing everything you need without the stress of wearing something super expensive on the job.
Thanks again for recommending us!
– Johnny, Hard Hat Support
Took longer than advertised to arrive
Took longer than advertised to arrive. Restricted alarm options. Faces options samey.
4. Oktober 2025
Antwort von Hardhatwatches
Hi Simon,
Thanks for taking the time to leave a review — we really appreciate your feedback. We're sorry to hear the delivery took longer than expected and that the watch features didn’t fully meet your expectations. That’s not the experience we aim to deliver.
We’re constantly updating our range and improving functionality, so your feedback helps us do better. We’d love the chance to make it up to you and ensure you’re fully happy with your purchase — I have emailed you personally.
Cheers,
Johnny
Received half my order 6 September…
Received half my order 6 September contacted assured rest was on its way 26 October still not received goods after multiple emails promising delivery!!
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hey Stephen,
Really sorry about all the delays, mate — that’s definitely not the experience we want anyone to have.
We can see you’ve already been in touch with one of our team, and a replacement has been organised for you. We’ll make sure it’s tracked properly this time so you actually receive the full order.
We appreciate your patience, and we’ll keep you updated until this is fully sorted. Thanks for giving us the chance to make it right, mate.
Cheers,
Johnny
Hard Hat
Antwort von Hardhatwatches
Hi Andrew,
Thanks for the great rating! Really appreciate your support and choosing Hard Hat.
If you ever need anything, we’re always here to help.
– Johnny, Hard Hat Support
Delighted
Delivery took longer than expected (to UK) and was hard to find info on strap length on the website so didn’t know if this would fit husband .
However when it arrived it was in a lovely box, easy to set up and use and husband very happy with his gift. It would be useful to have strap length and width specified on website and options to buy longer straps please
22. September 2025
Antwort von Hardhatwatches
Hi Sarah,
Thanks so much for the thoughtful review!
Sorry to hear shipping took a little longer than expected to the UK, but I’m really glad the watch arrived safely and that your husband is happy with his gift.
We appreciate your patience and your support!
– Johnny, Hard Hat Support
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