Exchange process was totally painless!
Ordered the wrong color by accident - clicked burgundy instead of navy because I was browsing on my phone. Realized my mistake right after ordering but figured I'd just live with it. Decided to try their exchange process anyway and it was shockingly easy. Few clicks online, printed a prepaid label, dropped it at a UPS store, and had the right color within 8 days total. The navy one I actually wanted is perfect - exactly the shade I was picturing. Quality on both colors was identical, so at least I know they're consistent. Really appreciate how hassle-free they made fixing my mistake.








