*** DO NOT USE *** Booked over the phone with friendly agent who could arrange for urgent same day garden waste collection. I provided very clear photos and instructions as to the amount of waste t... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The staff were very helpful and responsive on the phone, so it was easy and practical to organise the collection. The timeframe was excellent. The collection was on time and left the place very clean,... Mehr ansehen
Avoid, predators. They quoted £250 based on an exhaustive list of items and 3 pictures from three different angles of what needs to be taken. They arrived on site and called me to say it will co... Mehr ansehen
Unternehmen hat geantwortet
Absolutely fabulous. Two fantastic guys turned up early and were polite and professional. They cleared all my garden rubbish and despite being £20 more than quoted I was happy as there were 6 chairs a... Mehr ansehen
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Unternehmensdetails
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If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.
Kontaktinformationen
Vereinigtes Königreich
- 020 3540 8282
- handyrubbish.co.uk
2.8
Akzeptabel
177 Bewertungen
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Appalling Service
Frankly, I think the service was actually appalling!
I made the reservation for 09th June at 10.00am on 31st May and this was confirmed by Lisa. At 08.30am on 09th June, I called again to make sure that everything was fine for a 10.00am pick-up and I was told that it was all booked in. I went to the property at 09.30am in order to bring everything up to street level to make it easier to load. At about 10.45am, I called to find out why no one had arrived and was then informed that the truck was coming from Croydon and wouldn't arrive before 11.45am.
At 11.50am I called again as still no one had arrive and was informed that they were on their way and would arrive in 10 minutes. At about 12.10pm, two very nice guys showed up and I asked why I had been kept waiting in the rain for nearly 2.5 hours. They then informed me that they had only been given my address 20 minutes prior to arriving at the property.
I will put up with most things, but being blatantly lied to for over 2 hours is unacceptable.
9. Juni 2026
Bewertung ohne vorherige Einladung
Very efficient and excellent costumer service
The staff were very helpful and responsive on the phone, so it was easy and practical to organise the collection. The timeframe was excellent. The collection was on time and left the place very clean, with no debris. The price was fair.
9. Juni 2026
Bewertung ohne vorherige Einladung
Fantastic service and a very warm crew
Fantastic service and a very warm crew! The quote was reasonable, and they cleared everything in no time. They arrived right on time, too. I would definitely recommend their services.
4. Juni 2026
Bewertung ohne vorherige Einladung
*** DO NOT USE ***
*** DO NOT USE ***
Booked over the phone with friendly agent who could arrange for urgent same day garden waste collection. I provided very clear photos and instructions as to the amount of waste that was equivalent to 8-9 jumbo bags that needed removal, and was quoted £170. They arrived in the time frame given but immediately increased the price to £370!! This is a horrible pressure scam. I told them to immediately leave my property. Luckily my regular rubbish removal company were able to squeeze me in and do this job for £180.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Dawn Lindsey,
We are sorry to hear that you were dissatisfied with your experience and that the collection did not proceed as expected.
Firstly, we appreciate your comments regarding our booking team and are pleased to hear that we were able to offer a same-day collection and arrive within the agreed time frame.
We understand your concerns regarding the revised quotation. While our initial estimates are based on the photographs and information provided at the time of booking, these quotations are not fixed prices. Upon arrival, our collection team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this can result in a revised quotation being provided before any work begins.
We would like to emphasise that customers are always free to accept or decline any revised quotation, and no work is carried out until the price has been agreed. We do not believe in pressuring customers into proceeding with a collection they are not comfortable with.
That said, we are genuinely sorry that the experience left you feeling disappointed. We take feedback such as yours seriously and will review the details of your booking internally to determine whether there are opportunities to improve the accuracy of our initial estimates and the way any revisions are communicated to customers.
The Handy Rubbish Team
Avoid, vultures.
Avoid, predators.
They quoted £250 based on an exhaustive list of items and 3 pictures from three different angles of what needs to be taken.
They arrived on site and called me to say it will cost £400. That's a 60% price increase.
Oh, and they masquerade as rubbishremovalgreenwich co uk
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Aron,
We are sorry to read that you were unhappy with your experience and that our service did not meet your expectations.
Our quotations are based on the information, item lists, and photographs provided at the time of booking. However, these quotations are estimates rather than fixed prices. Upon arrival, our team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this assessment can result in a revised quotation being provided before any work begins.
We appreciate that a price increase can be frustrating, and we sincerely apologise for any disappointment this may have caused. We would never intentionally mislead customers, and our aim is always to ensure that pricing is transparent and reflects the work required.
With regard to your comment about rubbishremovalgreenwich.co.uk, this website forms part of our network of local service websites designed to help customers find rubbish removal services in their area. All bookings made through these websites are carried out by Handy Rubbish, and this information is available within our booking process and terms.
We take all customer feedback seriously and will review the details of your booking internally to better understand what happened and whether there are opportunities to improve our quotation and communication processes.
The Handy Rubbish Team
The whole process from the first phone…
The whole process from the first phone call was seamless, very professional team and quick , friendly and reasonably priced. Very happy .
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Joe Lillis,
Thank you for your wonderful review and for choosing Handy Rubbish.
We are delighted to hear that the entire process, from your first phone call through to the completion of the collection, was seamless and stress-free. Our team works hard to provide a professional, efficient, and friendly service, so it's incredibly rewarding to know that your experience reflected these values.
We're also pleased that you found our service reasonably priced and delivered to your satisfaction. Feedback like yours means a great deal to us and motivates our team to continue providing the high standard of service our customers expect.
Thank you once again for your kind words and recommendation. We look forward to assisting you again in the future should you ever need our services.
The Handy Rubbish Team
Workers were great
Workers were great, company is a joke on the other hand. I was given a quote via picture format and when they arrived i had less rubbish and the doubled the price. Very unprofessional felt sorry for the workmen who were fantastic.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Leigh Baldwin,
We are sorry to learn that you were unhappy with the pricing aspect of your booking, and we sincerely apologise for any frustration or disappointment this may have caused.
We understand that any difference between an initial quotation and the final price can be concerning, and we regret that this has left you with a negative impression of our service, but not of our professional team!
At the same time, we would like to thank you for taking the time to leave your feedback. We are pleased to hear that you found our collection team professional and helpful, and we will be sure to pass your kind comments on to them.
With regard to the pricing, our quotations are based on the photos and information provided at the time of booking. However, these quotations are estimates rather than fixed prices. Upon the team's arrival, a further assessment is carried out to ensure that the quotation accurately reflects the actual volume, weight, type of waste, access conditions, and loading requirements involved. This process is designed to ensure that pricing remains fair and accurately reflects the work required, helping to avoid issues that may arise if the collection differs from the information initially provided.
Customer satisfaction is very important to us, and we take concerns such as yours seriously. To better understand what has led to your experience, we will be carrying out a thorough review of your booking and carefully investigating the full history of the job, including the quotations provided, the information submitted, and the assessments carried out by our team.
If you would be happy for us to do so, please send us a direct message to confirm your approval or willingness to be contacted, and once our investigation has been completed, we will get in touch to share our findings and explain the conclusions we have reached.
The Handy Rubbish Team
Great People to Deal With
This company is so very helpful. A collection can be arranged at short notice at a time convenient to both parties. It is a relief to know one's unwanted bulky items will be recycled wherever possible & will not be fly tipped. Really good service & lovely people. Worth the money in my opinion.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Mrs Agnes Cowie,
Thank you for taking the time to share your experience and for your kind words. We’re delighted to hear that you found our team helpful and that we were able to arrange your collection at a time that suited you.
Responsible waste disposal is extremely important to us, so we're especially pleased that our commitment to recycling and ethical waste management gave you peace of mind. We work hard to ensure that as much waste as possible is diverted from landfill and that all collections are handled responsibly.
Your feedback means a great deal to the entire team, and we're grateful for your recommendation. We look forward to helping you again whenever you need us.
The Handy Rubbish Team
Absolutely fabulous
Absolutely fabulous. Two fantastic guys turned up early and were polite and professional. They cleared all my garden rubbish and despite being £20 more than quoted I was happy as there were 6 chairs and not 4 as I thought as they were covered in brambles. A wonderful fast efficient service and I would not hesitate in recommending them again. Well done Handy Rubbish. Very happy
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Jennifer Silver,
Thank you very much for your wonderful review.
We’re delighted to hear that you were happy with the service and that our team arrived early, worked professionally, and cleared all of your garden rubbish quickly and efficiently.
We also appreciate your understanding regarding the small price adjustment on site, as there were more items than initially expected. Our team always aims to be fair and transparent when confirming the final price based on the actual rubbish to be collected.
Thank you again for your kind words and recommendation. We’re very pleased to know you were happy with the result and would be glad to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
£340 quoted with pictures
£340 quoted with pictures, when the men arrived at my property they said it will cost £510
Unbelievable crooks!
Will never use again!
Taking advantage of people!
And they still didn’t take it all!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Natasha Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience and that the final price did not meet your expectations.
We understand that a difference between the initial quote and the price confirmed on site can be frustrating, especially when photos have been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed on site once our team can assess the actual volume, weight, type of rubbish, access, and loading requirements in person.
In some cases, photos may not show the full scale of the job, the weight of the items, or the complete amount of waste to be collected. If the job turns out to be larger than initially described, the price may need to be adjusted before the work is carried out. Customers are always free to accept or decline the final price before proceeding.
We are also sorry to hear that not everything was collected. This is something we would like to review, as our aim is always to complete the agreed collection properly and professionally.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate what happened, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Bait and switch pricing
They arranged a price of £200 based on photos provided, then phoned up just before pick up to tell me the price changed to £600+ based on the same photos. When refused, they were rude and cancelled.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Paul Mayes,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience and that the collection did not go ahead.
We understand that a change in price can be frustrating, especially when photos have already been provided. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed once the full details of the job have been reviewed, including the actual volume, weight, type of waste, access, and loading requirements.
If the team or office identifies that the job is larger or more complex than initially understood, the price may need to be revised before the collection takes place. However, we fully appreciate that any price change should be explained clearly and professionally, and customers are always free to accept or decline the final price before any work is carried out.
We’re also sorry to hear that you felt the communication was rude. This is not the standard of service we expect, and we would like the opportunity to review what happened.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate the pricing and communication, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Would not recommend..
I was given a quote via email after sending photos of the furniture, so I expected the price to be accurate. However, when the team arrived, they took photos, sent them to the office and significantly increased the price without a clear explanation.
This felt very misleading, as the original quote was based on the same information. They left without my furniture as I stood my ground and said I wouldn't pay more than I was quoted initially. The pricing approach felt opportunistic, particularly in a situation where customers may feel pressured to proceed once the team has already arrived. Especially when you’re trying to organise rubbish/furniture removal quickly and don’t have many options at short notice.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear R Wechselberger,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed with your experience and that the collection did not go ahead.
We understand that receiving a different price on the day can be frustrating, especially when photos have already been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed on site, once our team has arrived and can properly assess the actual volume, weight, type of waste, access, and loading requirements in person.
In some cases, photos may not fully show the size, weight, dismantling needs, access conditions, or overall work involved, which can affect the final price. That said, we fully appreciate that any price adjustment must be clearly explained before the customer decides whether to proceed.
We are sorry that, on this occasion, the revised price did not meet your expectations and that you felt pressured by the situation. This is not how we want our customers to feel. Customers are always free to accept or decline the final price before any work is carried out.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, review the communication, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
I had a very disappointing experience
I had a very disappointing experience with Handyrubbish.
I contacted them for a quote and sent clear photos of all the items that needed to be removed, so they had full visibility of the job from the start. While I was deciding, they emailed asking what price I was looking to pay and said they were “flexible.” However, when I made an offer, they refused it — which made that claim feel misleading.
Despite this, I went ahead and booked them. On the day, I received a call saying the final cost went from £126 (inc VAT) to over £200. This is a very wide and unclear price range considering they had already seen everything in advance.
To make matters worse, when the van arrived, it didn’t even have enough space to take the items.
Overall, the communication was inconsistent, pricing lacked transparency, and the service felt disorganised. This experience wasted my time and caused unnecessary stress. I would not recommend.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Andrius Ziromskas,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience with Handy Rubbish.
We understand that clear communication and transparent pricing are very important, especially when photos have been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is ALWAYS confirmed on site, once our team can assess the actual volume, weight, type of waste, access, and loading requirements in person.
That said, we appreciate that any change in price must be explained clearly and professionally before the work goes ahead. We’re sorry if this was not communicated as smoothly as it should have been.
Regarding flexibility on price, this usually means that we will do our best to review the quote where possible, but it does not always mean that every requested price can be accepted, especially if the job involves more waste, weight, or loading time than expected.
We are also very sorry to hear that the van did not have sufficient space to complete the collection as expected. This is something we would normally do our best to resolve, as if the rubbish turns out to be more than initially stated, we can usually arrange a second trip or send another team and vehicle to complete the job. We work with both Luton and caged vans, and we always aim to make sure that proper scheduling and suitable vehicle allocation are in place for each collection.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate what happened, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Can I give zero stars
Turned up late. They contacted their boss and said as there was domestic rubbish it would be £80 extra which there wasn't. I agree a price from 140 to 180 pounds just to get rid of rubbish. They had to take everything through the house and that didn't stop them from banging into things. VERY UNFRIENDLY
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Steve Canis,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience with Handy Rubbish.
We apologise if the team arrived later than expected and if their manner did not come across as friendly or professional. This is not the level of service we aim to provide, and we take comments about punctuality, communication, and customer care seriously.
Regarding the price, our initial quotations are based on the information provided at the time of booking. The final price is ALWAYS confirmed on site once the team can properly assess the actual volume, weight, type of rubbish, and any additional loading requirements, including access through the property. However, we understand that any change in price must be clearly explained before the work is carried out.
We’re also sorry to hear your concerns about items being carried through the house. Our teams are expected to work carefully and respectfully when entering a customer’s property.
We would appreciate it if you could contact us directly with your booking details, so we can identify the job, review what happened, and address the matter internally.
Kind regards,
The Handy Rubbish Team
Fast and efficient
I called to enquire about the removal of assorted items. The process was extremely easy and surprisingly fast. They booked me in for that same day. They arrived on time, called me beforehand and collected all the trash quickly.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Mario TM,
Thank you very much for your kind review.
We’re delighted to hear that you found our rubbish removal service fast, easy, and efficient from start to finish. It’s great to know that we were able to arrange a same-day collection, arrive on time, call ahead as promised, and complete the job quickly.
We really appreciate you taking the time to share your experience and would be happy to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
They revised price well above quote
Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an estimate. They should probably change their website to something more honest.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Cook,
Thank you for your feedback.
We’re sorry to hear that you were unhappy with the price discussed on the day of collection. We understand that any difference between the initial figure and the final price can be frustrating, especially when photos have already been provided.
Our initial prices are based on the information and images available at the time of booking and are given as a quotation or estimate. We always advise our customers over the phone that the final price is confirmed on site, once our team has arrived and can properly assess the actual rubbish to be collected, including its volume, weight, type of waste, and loading requirements.
In some cases, photos may not fully reflect the total load or the work involved, which is why the final price must be confirmed after an in-person assessment by the collection team.
We’re sorry that, on this occasion, the revised price did not meet your expectations and that the job did not go ahead. Your comments have been noted, and we will continue reviewing how we communicate estimates and final pricing to make this as clear and transparent as possible for our customers.
Kind regards,
The Handy Rubbish Team
Competent clearance
Arrived the very next day after calling and collected all of the rubbish from my front garden. Driver was very helpful. Bear in mind what most others are saying. The quoted price was far cheaper than other firms until the driver turned up, when it doubled! However, after some polite negotiation the price was reduced to a figure I was happy to pay. Everybody happy!
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Colin,
Thank you for your review and for choosing The Handy Rubbish Team.
We’re pleased to hear that we were able to attend the very next day, clear all the rubbish from your front garden, and that our driver was helpful throughout the collection.
We also appreciate your comments regarding the price. Our initial quotes are based on the information provided at the time of booking, and the final price can sometimes change once the team sees the actual volume, weight, and nature of the rubbish on site. That said, we understand the importance of clear and transparent pricing, and we’re glad the team was able to discuss this with you politely and agree on a price you were happy with.
Thank you again for your fair feedback. We’re glad the job was completed successfully and that everyone was happy in the end.
Kind regards,
The Handy Rubbish Team
The actual removal of the bulky item…
The actual removal of the bulky item was painless. With me it was the reception admin person who failed to send me an email to confirm booking which requires me to respond that I accept the booking and with out that the workmen turned up and I did not let them in until that email came into my inbox. Then even more painful waiting to send me an email to provide the bank details had to pay one of the workmen instead and send that as proof of payment instead. The workmen were very polite and did their job very quickly though. Shame about the reception/admin staff.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Naseema Rahman,
Thank you for your time sharing your genuine feedback with us!
We’re pleased to hear that the bulky item removal itself was completed quickly and that our rubbish removal experts were polite and professional. That is exactly the standard we expect from our collection teams.
We’re sorry, however, for the inconvenience caused by the booking confirmation and payment details not being sent promptly. We understand how frustrating this must have been, especially when it delayed access for the team and made the payment process more complicated than it needed to be.
Your comments regarding the reception/admin side of the service have been noted, and we will be reviewing this internally to help improve our communication and make sure confirmations and payment information are sent clearly and on time.
Thank you again for your honest feedback, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.
Kind regards,
The Handy Rubbish Team
A very efficient service that I would…
A very efficient service that I would use again and also not hesitate in recommending. They offer a fair price and came within an hour of making the call. Excellent!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear Anna Demuth,
Thank you very much for your kind review.
We’re delighted to hear that you were happy with the efficiency of our rubbish removal service, our fair pricing, and the quick response from our team.
Being able to attend within an hour is exactly the kind of prompt and reliable service we aim to provide.
We really appreciate your recommendation and would be more than happy to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
Really poor buisness module
Really poor buisness module, called me up on a shoot location to cancel a job because the team dont want to wait around till the agreed collection time. What kind of business runs a model like this because they can't be bothered. Didn't care that I said I would be unrecommending them to all my production clients/contacts. Poor Behaviour and communication.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Handy Rubbish
Dear IKE,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important timing and reliability are, especially on a shoot location where schedules can be very tight. A collection should always be handled with clear communication and professionalism, so we are sorry to hear that you felt let down on this occasion.
As this review relates to an older booking, we are still waiting to receive further details from you, such as the booking reference number, collection address, date, or any other information that would help us identify the job. Without these details, we are unable to fully investigate what happened or review the communication between our office and the collection team.
We would appreciate it if you could contact us directly with the relevant booking information so we can look into this properly and address the matter internally.
Kind regards,
The Handy Rubbish Team
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