Handy Cleaners Bewertungen 171

TrustScore 2.5 von 5

2.6

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I paid them to clean the carpets in my 1 bedroom flat in March. They arrived 4 hours late and only spent 10 minutes cleaning the carpets (I was not present while they were there). When I inspected t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Highly recommend Handy Cleaners. Poli has been cleaning our flat for around 1.5 years, and she never misses anything. Great price, reliable, trustworthy, and thorough service. We had fortnightly clean... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I found the experience very easy to book. Got a reply immediately. A short delay on getting a response to some questions but I think the office may have been unattended for a short while. However they... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Recently booked an end of tenancy deep clean with Handy Cleaners. The quality of cleaning was extremely poor (floors not mopped, missed dusting and hoovering, cupboards not cleared out). They refused... Mehr ansehen

Unternehmensdetails

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Handy Cleaners - a reliable London-based cleaning company. Our cleaners are here to serve any and all of your commercial or residential cleaning needs! Our cleaning services are performed by certified cleaners who are polite, skilled and well-trained. We offer the following services: carpet cleaning, upholstery cleaning, patio cleaning, regular domestic cleaning, oven cleaning, window cleaning, gutter cleaning and many others.


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2.6

Mangelhaft

TrustScore 2.5 von 5

171 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 28 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 5 von 5 Sternen

Carpet Cleaning

I had the carpets in my flat cleaned today, and I'm really pleased. The cleaner worked to clean difficult spots, and was happy to go over stains as much as necessary. He moved furniture around, and was a pleasure to deal with.
A++ professional carpet cleaning.

30. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant carpet cleaning service

Brilliant carpet cleaning service - friendly, professional and thorough. We were so impressed with the results.
Communications with the office team was also easy and efficient. I will continue to use this service for sure in the future. Thanks again.

24. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I need Steam catpet cleaning my booking…

I need Steam catpet cleaning my booking was well managed easy and quick, it was very easy to arrange all details, really friendly.
Good communications and on time, cleaning technician was professional and personable.
Great job cleaning our carpets and removing some stains.
Will definitely use this company again .
Great job all round and recommend to others.

30. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Total waste of time!

I booked with handy cleaners to do an end of tenancy clean for a flat that I was moving in to with my 7 month old daughter with regards to that I spoke to the coordinator to make sure she understood exactly what I wanted done she reassured me that everything would be immaculate to then I was comfortable with receiving their service. The cleaners called on the day to let me know they are 30 minutes away from arriving at the property I greeted them and let them in and took her through exactly what I wanted done a second time she looked and nodded didn't say a word *red flag* while her colleague stood outside I left wishful thinking that just maybe...just maybe... they would do as asked and what was on the confirmation email... 3 hours later I received a text from one of the cleaners saying they will be ready in 20mins.. I sent a message back to say I was on my way and when I arrived I noticed that there was no smell that indicated that any cleaning products were used I.e. bleach, citrusy smell, hoover, any smell associated with cleaning I looked around in each of the rooms and was trying to convince myself that something had been done but unfortunately it was evidential that nothing had been cleaned. The carpet was not steamed or hoovered at all... the skirting boards were full of dust the window ledges were untouched the cupboards still had a texture to them from previous spillages and debris... the fridge still had food stains on the shelves... the oven had not been cleaned either which was agreed in the "handy cleaner" package apparently if you want your oven cleaned you need to hire professional oven cleaners to do so, this is what I was told by a "professional" cleaning company who offer end of tenancy cleaning services. The bathroom was also not clean it still had soap suds on the taps and surfaces. I rang the "handy cleaners" customer service number to explain that I was not happy with the service she told me to take pictures and email them to her I did that straight away and then she called the cleaners for about 40 minutes they were speaking to each other in their own language and she started to wipe down the places that weren't clean and take a picture of it. The lady from customer services then rang me back and asked if I could give them more time to clean I said no as I have plans and this was meant to be sorted 3 hours ago she then proceeded to argue with me and tell me that she did not care what I had to do I asked the woman who had apparently cleaned the flat to take me through step by step what exactly had been done for the 3 hours she was unable to do so I am not sure whether this was due to poor attitude or language barrier I was told by the rep on phone that it doesn't matter if the workers can not speak English when it clearly does have an effect if they are unable to communicate with the clients. overall this was a terrible experience and I do not recommend this company to anybody for any reason.

14. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

EXCELLENT EXPERIENCE

EXCELLENT EXPERIENCE. Very professional, polite and helpful. I've used Handy Cleaners for years and can't recommend them highly enough.

20. Dezember 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lovely job!

Lovely company- pleasant, efficient and my once toddler-attacked carpet looks brand new! Will def use again.

11. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Maya is a wonderful cleaner. Professional, thorough, kind and thoughtful. She has high standards and is consistent. Flexible and creative with stain removal!

Marin - the gardener was also great. He throughly cleaned my roof terrace, removing the moss and repotting some plants. he also made recommendations of potential plants.

Highly recommended!

1. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service the man who came was…

Excellent service the man who came was very polite and cleaned my living room n stairs very well. He moved all the furniture in the living room. Very happy with the service. Highly recommend it 🤗

30. September 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear Shahida,

We are so happy that you were so satisfied with our services and took the time to leave your excellent review! We are extremely pleased that everything went well and that you are happy with the carpet cleaning service received. We will also make sure to pass on those kind words to Plamen - the carpet cleaner that had been doing the cleaning for you and hope that you will continue to use our many services for many years to come.

Warm Regards,
The Handy Cleaners team

Bewertet mit 2 von 5 Sternen

Terrible communication wont be using…

Terrible communication wont be using again. They confirm a time then they change it to suit them. They confirm a price and then change that too. I cancelled my builders clean with them and kept the carpet cleaning. It was an ok job but these people do not care enough about their customer’s needs and requirements. Attitude was dreadful. There are other cleaning companies who do actually care. Very unprofessional Company, I am very sorry to say. No thanks never again.

4. September 2019
Bewertung ohne vorherige Einladung
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Antwort von Handy Cleaners

Dear Larraine Markham-Burns,

We are extremely disappointed to hear about your experience. You should never have to deal with uncertainty in regards to booking with us, so we apologize for the lapse in service.
We certainly want to look over your case and investigate what has happened in making sure nothing has been neglected. So we would kindly ask you to please send us a Reference Number you have been given when booking with us or reach out privately to us at office@handycleaners.com with your information, so we can look over your case and ensure this is being handled with care.

Your happiness is important to us and we will work diligently to fix and get to the root of the problem. We have a dedicated team here ready to help improve your experience for next time!

We are looking forward to hearing from you!
Best,
The Handy Cleaners Team

Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service - very polite and efficient man came to clean our carpets. Best clean we have had for years. Highly recommend them

30. August 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear James,

In response to your sincere feedback and taking the time to leave it, thank you very much! Anyone would appreciate receiving such positive feedback and we are surely going to pass the good news on to the respective carpet cleaner who cleaned your carpets. Knowing that we are doing such a good job motivates our team to work even harder in making sure we get it right.

Do not hesitate to let us know of anything we could do to make your services even better in future!

All the best
The Handy Cleaners team

Bewertet mit 1 von 5 Sternen

This company is very poor

This company is very poor. They came last Friday to clean a carpet, I paid for it £105. But the carpet wasn’t clean at all. I tried to contact them try to find the solution ask them to come again and finishing them job. But they said they could come for extra cost. Also if you have any furniture in the rooms they will not move it even 1 cm away , they will clean it around. So useless company. Wouldn’t recommend it at all.

9. Juli 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear Dimitri Papolos,

Please accept one more time our most sincere apologies for all the inconvenience caused. We are concerned that you are left with such bitter feelings because as a company, we are constantly striving to improve the quality of services offered to our customers. Hence, your feedback is extremely important to us and we have carefully taken it into consideration and looked into the issue that you have reported in order to be able to find a fair solution, that would restore your faith in us.

Please be advised that our Customer Care team is more than glad to assist you on that matter as we have tried to reach you over the phone and emailing you, with a solution offered and apologise personally for the hassle you have gone through. Rest assured that our team is ready to help you!

Kind Regards,
Handy Cleaners

Bewertet mit 5 von 5 Sternen

George did a great job!!

I booked a cleaning for my living room, George came and was super polite and friendly and very quick and efficient. Great value for money and great service! Keep up the good work and recommend to any people looking to use their services. Well done!!

5. Juli 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear Franc,

Thank you so much for taking the time to leave your excellent review!

We are extremely pleased that everything went well and that you are happy with the service received. We will also make sure to pass on those kind words to George and hope that you will continue to use our many services for many years to come.

Warm Regards,
Handy Cleaners

Bewertet mit 5 von 5 Sternen

Job Ref.192408An

Job Ref.192408An
Have booked carpet cleaning services with this company for the last 3 or 4 years and have always been happy with their work. Punctual, professional and good communication

28. Juni 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear Maria,

Your positive and sincere feedback is always the best thing to hear, as we are extremely thankful for comments of customers that say we did great. We strive to offer top quality services and will keep working hard in achieving this goal in each and every job we undertake. Should anything ever spring to your mind about how our services could be even better for you in the future, please don’t hesitate to share it with us!

Here is a big thank you for your kind words and we hope you will continue to use our services and for the many years to come.

All the Best,
Handy Cleaners

Bewertet mit 5 von 5 Sternen

Handy Cleaners - Excellent Service and Highly Recommend

As a shopfitting company working all over the country we found Handy Cleaners to be of the highest standard. We would not hesitate to recommend this professional, hardworking and reliable team. Extremely competitive prices, accommodated our out of hours requirements and great customer service, we will definitely be using this company again.

11. Juni 2019
Bewertung ohne vorherige Einladung
Handy Cleaners-Logo

Antwort von Handy Cleaners

Dear team of IMB Contracts Ltd,

In response to your sincere feedback, high praise indeed, thank you very much!

Anyone would appreciate receiving such positive comment and we are surely going to pass the good news on to the respective cleaning staff. Knowing that we are doing such a good job motivates our team to work even harder in making sure we get it right.

Do not hesitate to let us know of anything we could do to make your services even better in the future!

All the best
Handy Cleaners

Bewertet mit 1 von 5 Sternen

Worst cleaning service ever

Given to us on recommendation of the estate agent we were with. They came to us to do and end of tenancy clean (which cost almost half a grand!) and left with the place no better than when we exited the house. Dust everywhere still, appliances and kitchen tops still having grease on them.

We asked them to come back for a second clean and stated that they won't because there's furniture in the property... Does that stop you cleaning a toilet/oven/skirting boards/anything in the actual property?! Useless, steer clear of these con artist scum!

7. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I arranged to have my carpets cleaned by them. They agreed the rate of £78. However, they only stayed on the property for half an hour and my carpets looked no different after they'd finished. I feel totally ripped off by them.

12. März 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good quick service

Prompt, organised and complete within 3 days of my request.

Cleaner was friendly and got the job done quickly.

5. Februar 2019
Bewertung ohne vorherige Einladung

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