Ordered a catcher plate for my Stihl hedge trimmer to Ireland. The price was better then here. After the purchase 2 days I got i! Amazing customer service! Highly recommended!!!
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Das sagen Bewerter
fantastic service not saw snobs happy to give advice and help over phone.I now live down south but get a better service from Rob and the lads. Recintley visited main stihl dealer near me, because on... Mehr ansehen
Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... Mehr ansehen
Needed two batteries for our Stijl hedgecutters urgently when it became apparent the old ones were worn out. With the ‘garden maintenance’ team kicking their heels, a fast delivery was crucial. Phon... Mehr ansehen
Unternehmensdetails
- Baumpfleger und Baumchirurg
- Landmaschinen-Reparaturdienst
- Landmaschinenhändler
- Gartenbaufachhandel
- Rasenmäher-Reparaturdienst
- Rasenmäher-Fachhandel
Über Gustharts Ltd
Vom Unternehmen geschrieben
Gustharts the UK's Leading Tree Surgeon Supplier
We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.
Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success.
SHOP NOW
CONTACT US
Kontaktinformationen
Milkhope Centre, NE13 6DA, Newcastle upon Tyne, Vereinigtes Königreich
- 01670 789701
- onlinesales@gustharts.com
- gustharts.com
4.8
Hervorragend
1646 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
Excellent customer service,I had an email apologising that delivery was slightly delayed to my postcode area (a normal occurrence to IV), altogether communication around purchase was fantastic.
20. März 2026
Bewertung ohne vorherige Einladung
The item was just as described and came…
The item was just as described and came very fast.
3. April 2026
Bewertung ohne vorherige Einladung
Great customer service!
Ordered a catcher plate for my Stihl hedge trimmer to Ireland. The price was better then here. After the purchase 2 days I got i! Amazing customer service! Highly recommended!!!
2. April 2026
Bewertung ohne vorherige Einladung
Excellent service
Excellent service. Order went adrift with the courier. Replacement order sent out overnight. Got us back on track. Cant recommended them highly enough
10. Februar 2026
Bewertung ohne vorherige Einladung
Excellent service with minimum fuss
4. März 2026
Bewertung ohne vorherige Einladung
fantastic service not saw snobs
fantastic service not saw snobs happy to give advice and help over phone.I now live down south but get a better service from Rob and the lads. Recintley visited main stihl dealer near me, because on my old stihl 084 the spur gear broke. Then told by stihl dealer near me that the part was very old and discontinued it could not be fixed, maybe try ebay! I called Rob who informed me that sthil do a upgrade kit " Yes get in" ordered,posted,delivered, fitted old boy lives again !!! Thanks to Rob and his team every time great service.
2. Februar 2026
Bewertung ohne vorherige Einladung
Highly recommended
Arrived on time (in France), well packaged, the quality of the products ordered was perfect.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Great service guys
Always use these guys now for all my work wear and equipment.
Always very helpful on the phone and get on with getting my order shipped out.
Would recommend to anyone in the arb or garden industry
22. Januar 2026
Bewertung ohne vorherige Einladung
I recently made a purchase of a Stihl…
I recently made a purchase of a Stihl chainsaw helmet from Gusthart, and it reached me promptly and securely packed. Despite the timely delivery, the visor had a defect. When I reached out on a Friday afternoon, Kyle from Gusthart demonstrated exceptional assistance. He quickly organized a replacement which was delivered the following day. Their customer service truly impressed me with its speed, friendliness, and dedication to resolving issues. I highly recommend their service! Kudos to Kyle for his excellent support.
13. Januar 2026
Bewertung ohne vorherige Einladung
3 months on and order not fulfilled
Have used company a couple of times, service has deteriorated since first order. Latest order 287056 only partially delivered …..3 months on. Have already chased twice, now given up.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Gustharts Ltd
Hi Graham
Thank you for taking the time to leave this review, and I’m genuinely sorry for the frustration caused by the delay with order #287056.
You’re absolutely right to expect clearer progress and better communication — especially after having shopped with us previously. While the items on this order were placed as pre-order products without a confirmed delivery date, we fully accept that the experience over the last three months has fallen short of the standard we aim to provide.
You did contact us earlier this week via live chat and were correctly advised that the remaining items are still on order with the manufacturer. However, we recognise that repeated chasing without a firm resolution is frustrating, and we should have been more proactive in managing expectations and offering clearer options.
If you’d still like us to resolve this, our customer service team would be very happy to:
Provide an updated status and realistic timeframe
Offer alternatives where possible
Or arrange a refund for any outstanding items
We appreciate your past custom and your honest feedback — it helps us improve how we manage and communicate pre-orders going forward.
The product matched the description…
The product matched the description perfectly, and it arrived swiftly.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Bought a Stihl battery pole saw Stihl
Bought a Stihl battery pole saw Hsa86 handy tool,but the built quality is poor on the extension screw area,it is weak at the point and been repaired twice already this year the plastic sleeve inside isn’t strong enough and this where it fails.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gustharts Ltd
Hi Jason
Thank you for taking the time to share your experience, and I’m sorry to hear about the ongoing issues you’ve had with your STIHL battery pole saw.
We understand how frustrating it is when a tool doesn’t meet expectations — especially when it has already required repair more than once. While build quality and design sit with the manufacturer, we fully appreciate that, as the retailer, it’s our responsibility to support customers properly when faults occur.
If this issue has persisted despite previous repairs, we’d strongly encourage you to contact our customer service team so we can review the repair history and ensure the matter is handled correctly under STIHL’s warranty process.
Always Great!
Myself and my father before me have been going to Gustharts since the very beginning. I picked up another new chainsaw and some spares last week. This is a great outfit to deal with - loads of stock and very very helpful, knowledgeable and friendly staff. I like to go in just to see the boss's dog. Highly highly recommended.
28. November 2025
Bewertung ohne vorherige Einladung
5 stars
5 stars, great products and customer service! I think it was Daniel he was really helpful and friendly. Highly recommend thanks gustharts 😊
11. November 2025
Bewertung ohne vorherige Einladung
Just As It Should Be
Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their business. Happy to report that’s not the case with Gustharts: the best price, super fast despatch and delivery, everything arrived as expected and they even threw in a surprise free gift! Two thumbs up from a new customer, I’ll definitely be back. 👍👍
31. Oktober 2025
Bewertung ohne vorherige Einladung
Price was reasonable parcel was…
Price was reasonable parcel was delivered on time very well packaged woupd highly recommend
30. Januar 2025
Simply the best
Every aspect of my buying from this company was excellent. I don't need to say any more
25. Oktober 2025
Bewertung ohne vorherige Einladung
Really good service and advice
Really good service and advice. Thank you
16. Oktober 2025
Bewertung ohne vorherige Einladung
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