After reading a wellness article from what I consider a trusted source, I decided to try grounding sheets. After weighing price, testimonials and overall product information, I went with Grooni. The o... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It took awhile for the mat to arrive but it arrived undamaged. Used the testing magnet to see if it works and it does. I notice subtle effects like feeling more relaxed or sleepy, and I also use it fo... Mehr ansehen
I had a previous 5 star experience so I know what Grooni can be. However, this time the product I ordered was never shipped. It was two weeks overdue so I emailed the company. The response assured... Mehr ansehen
I gave you four stars because my initial contact with your company was problematic. I never received a confirmation email nor an expected delivery date. There was quite a bit back and forth, and truth... Mehr ansehen
3.4
Akzeptabel
184 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 26 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dimensions for full size are wrong
Dimensions for full size are wrong. It might fit a twin size bed. I returned it and charged a restocking fee.
8. Oktober 2025
Great product ….
Great product ….. as a teacher I think the manual needs work
21. Oktober 2025
Bewertung ohne vorherige Einladung
Sleep changer!
Have had the sleep mat for 2 weeks and have the best sleeps in those 2 weeks for over ten years ! My husband notices deeper sleeps as well.
My Menopausal sleep disturbances have been minimal!
I highly recommend !
19. Oktober 2025
Great Products and Service
We have made multiple purchases from Grooni and been happy with all of them. Also, interactions with customer service were quick, efficient, and extremely helpful.
19. Oktober 2025
Bewertung ohne vorherige Einladung
I have not received my order yet
I have not received my order yet, and it is already 10 days late. There is no apology and no explanation on the problem.
17. Oktober 2025
Antwort von Grooniwellness
Thank you for reaching out, and please accept our sincere apologies for the significant delay and the complete lack of communication regarding your order status. That's unacceptable, and we are sorry for the frustration this has caused.
Here is the update on your order:
Delivery Confirmation: We are pleased to confirm your order is scheduled for delivery tomorrow,October 21.
Tracking Information: The tracking number for your package can be found immediately by logging into your account on our help desk portal.
Explanation and Apology: The delay was due to an unforeseen issue at our fulfillment center which caused a bottleneck in our quality control process before the mat could be cleared for shipment. We realize an explanation is long overdue, and we are taking steps internally to ensure our team provides proactive updates when issues like this arise.
Again, we apologize for the ten-day delay and the silence. We appreciate your patience and look forward to you receiving your mat tomorrow.
Dead out of the box
Plug it in and I have nothing, contact by phone and Email and no response. Bad business
9. Oktober 2025
Reconsider your purchase
We paid more than $800 for a product that we have received now 4 reminders to review... and not received any products to review. I have reached out, was assured of a delivery happening, then reached out when that delivery was overdue nearly 2 weeks, and have again been issued an email explaining the delay and where our product is at. Still no product. The order confirmation was received Sept. 4. It is now Oct. 17. I am thoroughly dissatisfied with our experience with this company.
17. Oktober 2025
Antwort von Grooniwellness
Hello Sharon, thank you for contacting us, and please accept our most profound apologies for this absolutely unacceptable experience. We fully understand your frustration. The series of missed deliveries, broken assurances, and receiving review reminders before even getting the product is clearly a failure on our part.
We have reviewed your order history and the current tracking status immediately.
Here is the update regarding your $800 order:
Expected Delivery Today: According to the latest carrier information, your package is confirmed to be out for delivery and is expected to arrive today, Monday, October 20th.
Tracking Information: The tracking number for your shipment can be found immediately by logging into your account on our Help Desk portal.
We recognize that this situation warrants more than just an update. We are actively investigating why you received those erroneous review reminders and why our previous communication attempts failed to provide an accurate delivery window.
We sincerely appreciate your patience as we finalize this delivery. Please let us know immediately once the product arrives so we can ensure everything is satisfactory.
Great quality and works perfectly to…
Great quality and works perfectly to deliver the right dose of pulses. It is a very hard surface to sit on and so we put a plush blanket on the seat to alleviate discomfort. The carrying/storage case is well made.
16. Oktober 2025
Poor cusomer service
Where is the Mat? How can I review a mat that has not arrived. Where is it? If there is going to be a delay why do you not inform the customer. Really poor service.
17. Oktober 2025
It doesn't work for me.
17. Oktober 2025
Zero difference.
Seems high quality and the grounding sheet came quickly I’m just not sure it made a lick of difference. I think maybe this is just hippy dippy pseudoscience and not worth the purchase. Jokes on me.
25. September 2025
Great decision for sleep issues
Love the product. Helping with sleep. Product came quickly and instructions were sufficient.
1. Oktober 2025
So far so good.
We just started using it, so it is hard to say how it works. The heat is wonderful, the mat is very sturdy, and lots of programs available.
22. September 2025
Customer service will no longer email…
Customer service will no longer email me back. I have asked to be contacted by a manager. I have been waiting for my refund for months.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Grooniwellness
Hi Cathy
I am truly sorry to hear about the trouble you've had with our customer service and the significant delay in receiving your refund. This is not the experience we want for our customers, and I sincerely apologize for the lack of communication and the frustration this has caused.
After looking into your order, it appears the product was unfortunately lost in transit by UPS. We've been working to resolve this on our end, and I apologize that we didn't communicate the status of this with you sooner.
Please be assured that I've processed your full refund, and it should be returned to your original form of payment today. Depending on your bank or credit card company, it may take 24 -48 hours to appear on your statement.
Thank you for your patience, and again, I apologize for this oversight and the inconvenience it caused.
No support and terrible service
26. September 2025
The delivery of the mat and…
The delivery of the mat and communication along the way with my order was great. I can feel the calming and sleep inducing effects from the mat. Not sure it’s worth the price yet.
10. Oktober 2025
Do Not Order from this company
I ordered a mat Aug 30 and the estimated date of delivery on the website was for Sept 5-7th. There was no communication from Grooni about any delays until I inquired. They use AI to reply to your inquires as they respond in 1 minute. Lots of back and forth and I asked for the order to be cancelled as they had not shipped it yet. Once I said I wanted to cancel, then they expedited everything to send this mat to me. Their 1 email said they would cancel the order and not send the mat as I had requested and 10 hours later they said it was too late and the mat was already in transit. UPS still had the only the label created 13 days ago with no product in hand as I write this review. BBB also shows many complaints about this company. Do not order from this company!
6. Oktober 2025
Antwort von Grooniwellness
Hello Winne, we appreciate you taking the time to share your experience, and we are sincerely sorry that your interaction with us has been so frustrating. We fully understand your disappointment, particularly with the delayed shipping, the inconsistent communication regarding your cancellation request, and the confusion surrounding the tracking status.
We want to address the status of your order immediately:
Confirmed Delivery Tomorrow: Your mat has been processed and is currently in transit. We can confirm that the package is scheduled for delivery tomorrow, Tuesday, October 21st.
Tracking Information: The live tracking details are available in your account on our help desk portal. You should now see updated scanning activity showing the package in the carrier's network.
We recognize that our AI-driven customer service responses and the conflicting emails regarding your cancellation were unacceptable and contributed greatly to your frustration. We are actively reviewing our internal processes to ensure cancellation requests are honored when appropriate and that communication about shipping status is accurate and consistent across all channels.
We sincerely apologize for the multiple points of failure in fulfilling your order and will use your feedback to improve our transparency and customer service immediately.
Please rest assured that you can return you mat once received for a complete refund of your order if needed.
Sincerely
I was getting great sleep...7-71/2hr a…
I was getting great sleep...7-71/2hr a night. I put it on my daughter's bed and after 10 days she is sleeping 7 1/2 hr. and not waking up at night . I have one ordered for her and it should be in next week then I get mine back. Also stand in grass barefoot each AM. I have recommended it to several friends.
10. Oktober 2025
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