GreenGenUK Bewertungen 

I ended up with Greengen after getting quotes from another company who, after asking a few times, I found would not take credit cards. Which is a no for me after needing that security once before and not having it.

Greengen were brilliant post install and during the install. They managed to fit a powerwall 3 and solar panels, about 2 weeks after I had contacted them when I decided I needed to switch installer (I had had a quote from them for this system 6 months before). During the two weeks I upgraded panels and then asked for more to be fitted, and had technical questions re a future car charger. All were dealt with quickly and at one point Rob the MD called me, to explain a technicality, for about 30 mins.

The install was great with some awkward routing due to me living in an old farmhouse with the powerwall about 40m from the consumer unit. Despite their being easier routes which would have been less tidy/aesthetically pleasing they spent a long while getting through the loft and also changed the position (at their suggestion) of the gateway to a cupboard upstairs when it would have been easier, but messier, to install it under the consumer unit.

A couple of things went wrong during the install and they were back to sort one of them on the next working day (after storm Bert when they would have been very busy). Theres another small issue to sort and they are coming Thursday to do this. So technical after care has been great (I don't expect everything to be seemless but the marque of a good company is how they sort out things that go wrong)

I'd particularly like to mention Cameron who made my partner feel very relaxed with him in the house (who started a bit perturbed as she was recovering from an operation the day before). He was also asking her if there was anything he could do for her :) But also Ben, Treeve, Jack and Simon were all lovely and the short guest appearances from Zack, Dan and Kieron who were great also, Big team and as far as I am aware all in house, not contractors, which is a credit to the company.

The only things that let them down were the scaffolders. One of whom had a real attitude when I asked him not to walk on a plastic roof. Also the extremely slow response from sales after the install, when I was asking for an additional battery. A quick acknowledgement email would have saved me chasing!

Although a much bigger company than my original choice (made because they were recommended) but a similar price. Given how awkward the routing was I am pleased I went for them as they are still local but had the manpower that was needed.

Throughout the whole process, from our initial enquiry to post installation support, Greengen staff have all been reliable, responsive, exceptionally helpful and very friendly. The planning and installation was very well managed and coordinated by Sean, and the team fitting the pump and radiators were very effectively led by George. All members of the installation team were hard working, efficient and communicated with us well. Our telephone queries were also responded to promptly and helpfully. We would not hesitate to recommend Greengen to anyone considering installing an air source heat pump.

Installation of batteries and car charger had a few hiccups but the engineer Jordan and his boss Andrew stayed the course to complete the job to our satisfaction. Jordan also helped us to get to grips with the software and app. Would recommend this company and looking to expand our setup of batteries. Thank you guys.

Air source heat pump service by Alastair. Excellent and efficient service. Alastair also answered all my queries about the system, identified a couple of issues that require attention and put a clear plan in place. Thanks so much

GreenGenUK offers a reliable service, having installed solar panels and an air source heat pump for me. The installation teams, including Ben, Bailey, Cameron, and more, are friendly and professional. The process, from initial contact to completion, was straightforward without any hard sell. While the teams worked efficiently, there were minor delays due to equipment availability. Overall, a satisfactory experience with knowledgeable staff helping along the way.

Craig and Archie did a great job. Craig explained everything that he was doing.

Alastair arrived on time, professionally assessed the problem and sorted it out.
Good job.

Our installation team was first class, great service and friendly professionals. James was an extremely knowledgeable and helpful engineer.

Alastair has worked on our properties for the last 5 and a half years and has never let us down. On this occasion he has installed a full central heating system and air source heat pump he has done so with punctuality, professionalism and consideration. The work was executed as cleanly and precisely as possible, all rubbish removed and the property was left clean.
As always we will heartily recommend Greengen and Alastair for any servicing, repair and installation works.

Jordan and his colleagues, Dan and Finn, done the second stage of our air source heat pump installation. Back in the summer, Jordan was the lead electrician during the solar panel installation. Same as then, this time again, Jordan and his team's work was exceptional. Their professional knowledge and quality of their work was of the highest quality. Their attention to detail and to ensuring that the system not only works well but the work is also done neatly both in and outside the house exceeded our expectations. They arrived always on time and work tirelessly during the day with the aim to get the system up and running as quickly as possible. This was paired with their kind and polite way of communication. When the system was handed over to us, Jordan gave us a detailed walkthrough of it, explaining all the details, and answering all our questions. He made sure that we understand how the system works and that we are comfortable with operating it. We absolutely recommend them and GreenGenUK overall.

GreenGen installed an air source heat pump, solar panels and battery storage at our house. Throughout the whole process, they were informative helpful and fair. They provided effective protection to our property and cleaned up the floors thoroughly on completion. Their tradespeople were friendly knowledgeable, flexible and hard working. Their pricing was fair and reasonable. Most commendably they do not run away once the job is finished and the bill paid. They have made several return visits, at no extra cost, to tweak the system after completion and ensure that it is running efficiently and effectively.

A very competent and pleasant person. Pipework was very neat, including the insulation.
Double checked that everything OK.
Would highly recommend.

Ben E visited to carry out various plumbing modifications. Ben did a superb job. Extremely thorough and professional. Thank you Ben and GreenGenUK

I’ve had a mixed experience with GreenGen.

I wanted to use a local company and it’s really good they have an office and real people to talk to !
But there were still communication issues and the pre installation work - had to be done twice - the scaffolding blocked the access to the electric meter and there were live wires across my property that needed sheathing. Having said that these issues were dealt with. But I feel they needed better communication as a team to avoid these issues. And waste of time.

Having said that - I’m really pleased with the final installation. The team of Max /Dan / Zak / Treve / Kyron did a great job and the solar panels look great - they’ve been thoughtfully placed and my cottage looks stunning with them on.
Greengen are fast and efficient with invoices but I’ve had to ask them about the app to manage the info - and it had gone into my spam folder. So if I hadn’t been told about it ( I was lucky to catch the boys doing the install ) then I wouldn’t have thought to ask about it or search in my Spam. It would have been good to have a follow up call from Greengen after the install - they could do with better customer care and contact.
The main advantage now is that they are local so if anything goes wrong they should be available ! I hope.

This rating is for Ben E, who came to do remedial work following a service of our ASHP. Ben couldn’t have been better: courteous, communicative, and very efficient at his work. He even gave helpful advice about the right tariff for our ASHP. Thank you Ben!

I used GreenGen after being recommended by a friend who had had a similar installation. From intial contact to the completed installation all deadlines were met as agreed and I had excellent communication from the main office at all times. The roof panel team had some really bad weather to put up with but they got the job when they said they would and left the site clean and tidy.
The house is old and has had numerous dubious alterations over the years which made for a much more awkward inverter and battery installation than anticipated. Some electricians go the extra mile but Cameron ran an extra marathon in trying to unravel the mysteries and decrepit fabric of an old electrical system with the new inverter even to the point of working on his day off to ensure everything was running smoothly, this really is customer care at it's best and Cameron is a credit to the GreenGen team.
When completed every part of the installation was very tidy and the site left spotlessly clean. Not being particularly tech-savvy the system was explained very well to me as was the functions of the app. On the basis of my experience I have no hesitation in recommending GreenGen

Zakk, Dan, Adam and Fionn were amazing. Punctual, professional, friendly, tidy, and efficient. Would recommend there services to anyone.

Quick and excellent work from Cameron and Treeve to install our car charger. Friendly and professional in equal measure.

This review primarily covers the onsite install of panels and battery, however worth mentioning that from initial contact working with GreenGenUk has been very easy/straight forward and have found the whole team very friendly and helpful (with no "hard sell" at any time):
I spent a LOT of time going back and forth with the sales team (mainly Cameron 👍) who were always happy to answer Q's and refine requirements/produce revised quotes.
Having given the go ahead for the install work, the whole process went really smoothly.
Liam arrived first week to fit the brackets and panels. Raised an issue with the original number of panels specc'd, and once new plan was agreed carried the work out with minimal fuss/disruption.
Week 2 (slight pause in the work due to new battery availability) Max E, Treeve and Ben B were onsite to install battery, connect panels and initiate the system. All 3 were really approachable and happy to answer Q's, explain what they were doing and seek clarification when something wasn't 100% clear in the original plan.
On system startup, helped configure accounts/apps used to monitor solar production/storage.
Overall, really pleased with the install operation and recommend approaching GreenGenUk if considering any renewables for your home.

Have had solar panels and more recently an air source heat pump installed by Greengen. Very pleased with the outcome; Ben, Bailey, Cameron, Lee and Dale did a splendid job. Much appreciated.