Green Commute Initiative Bewertungen 

340
•
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

As both employer offering the scheme and employee using it, GCI are amazing. Could not be easier, faster or more helpful! Also always gets praised by the bike shops too as fair and easy to deal with... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I decided I wanted an ebike on Saturday morning, and as a company director and only employee decided I’d use the Cycle To Work scheme. Found the bike I wanted, tang up the shop and asked who th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Quick response time. I first met the team at an event in my office. Had a good informative chat and I started to initiate my quote to purchase a bike upgrade. XO Bikes had been responsive too with t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The GCI process is simple and streamlined, easy for a company HR/payroll department to support and work with. If the selected bike shop uses the scheme there are no restrictions on choice and the sche... Mehr ansehen

Unternehmensdetails

  1. Straßenradfahren
  2. auch in
  3. Fahrradverleih
  4. Personalberatung

Vom Unternehmen geschrieben

GCI is the industry leading Cycle-to-Work Scheme provider with no spend limit or fees. You make real savings of between 28% to 47% on any type of bike. The scheme operates via a salary sacrifice mechanism which means the payments come from your gross pay; before tax and national insurance is taken. That's how you make the savings. As a not-for-profit Social Enterprise, GCI is the only scheme which can guarantee that the bikes will end up with the employees. GCI supports independent bike shops with lowest commission rate in the industry - just 5% which helps them keep more of their profits in their business and local community. When more people cycle for short journeys, everyone wins, including the planet. Please note that GCI does not incentivise or invite customer reviews. Only genuine reviews here!


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

340 Bewertungen

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4.9

Alle Bewertungen

(340)

21 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

All on-line, appears to be efficient

I’m actually still waiting for my voucher to come through, but having put in my request for one yesterday, the process so far has been really easy. Would happily recommend to a friend.

27. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Impressive stuff from the GCI team

I was initially in two minds over whether to try using my employer's new scheme with GCI as I imagined a long, painful process to source and finance a bike given the current global bike and parts shortage, but I'm really happy to confirm I was totally wrong in making that assumption. Excellent service which included turning around my application in a single working day, enabling me to secure a limited edition bike. Blown away by the service so far, would 100% recommend for your next bike purchase if you have the chance to use GCI. Ride on!

19. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Faster than a Carbon bike on a steep descent!

As an indépendant bike shop, speed of response, and support is imperative to us and our customers; so I must applaud the team at Green Commute Initiative for their speed in contacting us once a potential customer named us as his preferred supplier. on Monday I received an email saying we were invited to register, by Tuesday I had registered, received the contract and been set up on their web-site and by Wednesday, I had supplied the quote and been given the go ahead to fulfil the order. Unbelievable!
I was hot on the process required to get my LBS on their site, and they provided all the links and info, logos and videos necessary to be given their best rates within 24 hrs of my initial enquiry. they organised my account, quicker than I could get the wheels to build the bike! amazing set up. honest rates and a very good addition to the invariably SLOOOOOOW cycle scheme process I have experienced n the past. other suppliers have taken weeks to provide a certificate, whereas GCI took...hours.

11. August 2021
Bewertung ohne vorherige Einladung
Green Commute Initiative-Logo

Antwort von Green Commute Initiative

Thank you Janine for your fabulous review. Its always great to hear from our customers but its extra special when one of our registered bike shops takes the time to leave a review. We are delighted to have Fullcity Cycles (London) on board and we look forward to working with you. thanks again!

Bewertet mit 5 von 5 Sternen

Amazingly supportive 👍

This team were so helpful. I was struggling to understand the process for online ordering through the retailer and using the cycling to work incentives, I messaged GCI who responded with really clear instructions. I then struggled with how to process the request with my employer and so phoned GCI who cut through all my confusion and I had everything sorted inside 10 minutes!
The retailer (decathlon) refunded my purchase and processed everything really quickly and I was off down the road on my new ebike in no time. Thanks so much 🙏

10. August 2021
Bewertung ohne vorherige Einladung
Green Commute Initiative-Logo

Antwort von Green Commute Initiative

Thanks Phil! We wish you many happy miles of cycling.

Bewertet mit 1 von 5 Sternen

Emailed twice for advice but received no reply…

Emailed twice for advice but received no response.

I am after a full suspension ebike but UK supplies are very limited for some models. Originally I emailed cyclescheme.co.uk for advice on how to source an ebike who were really helpful calling me back straight away but found my employer was sadly with the GCI scheme instead.

Unlike the above GCI clearly are uninterested in helping customers to source bikes in a very restricted UK market. I will be feeding back to my employer adn asking them to consider using someone other than GCI given the poor experience.

1. August 2021
Bewertung ohne vorherige Einladung
Green Commute Initiative-Logo

Antwort von Green Commute Initiative

Hi Sean, we are disappointed to read your review.

We do have a record of receiving emails from both yourself and your employer, who actually contacted us directly about your request. Our customer service colleague, Claire, did respond to you on 24th and 26th July directly to your Hotmail account and to your employer, with advice of what to do. You may wish to check your Junk folder. We’ve also tried to contact you today and left numerous voicemail messages for you.

GCI does not offer a bike finder service and we certainly don’t advertise one. As a not-for-profit organisation, our main focus is on providing a top-class Cycle to Work Scheme. The customers who use the GCI scheme are required to find the bike they need, obtain the quote and submit an application.

For GCI to offer a bike finder service, we would require more resource which would lead to a potential increase in the commission we charge to bike shops. Bike shops profit margins are already squeezed enough so we want to maintain our low commission rates and not add to the pressure in this area.

We have had a long and successful relationship with your employer and it is a shame that you feel we have not lived up to your expectations. Although you may find the services offered by our competitors more favourable, you should be aware that they will charge you a 7% scheme exit fee to keep the bike and the bike shop may want to charge you to cover their high commission charges. This of course would dramatically reduce the savings you’ll make.

So you may wish to consider which you value the most; a bike finder service or maximum savings.

We do find your review of 1 star unfair. We cannot control the supply of bikes to the market and the difficulties you have experienced are faced by consumers across the world.

If you wish to discuss any of this further, please do call the team on 020 3740 1836. We hope you find a bike soon and enjoy many miles of cycling.

Regards
The GCI Team

Bewertet mit 5 von 5 Sternen

Amazing

So easy to use! All the staff are really friendly, polite and knowledgeable. Quick responses to emails! Would 100% recommend and use again!

12. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Unbelievable service

Unbelievable service. Really easy to set up. Very helpful staff, always prompt emails. Would highly recommended. It’s a service that I think will make a very real difference to both the environment and employees health and well-being. I only wish the scheme was available for electric cars🤞.

2. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredibly easy

Incredibly easy, less than 20 minutes to get it all done.
I had some questions and they were answered also very quickly.
No extra information or complicated stuff to read or do!

15. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Green comute initiative …fantastic

Hi this was my first purchase involving gci wow what a absolute great bunch off people rowan owen and the lady sorry o can't remember your name from start to finish even when I change my mind (lol) I can't thank you enough bike is now on order cheers guy's from David tommy

10. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No person out there like this...

Fiona at GCI has been absolutely fantastic!
I had an issue using my voucher and processing the quoted order from an online retailer- I contacted GCI and Fiona replied to every email within minutes, at one point even called the retailer on my behalf and then the issue was resolved. I couldn't be any happier and so pleased to have used GCI

13. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely fantastic service

Absolutely fantastic service. I used the Cyclescheme a few years ago and it was slow and also cost me additional costs which were not part of the GCI, so I can highly recommend the GCI

6. Mai 2021
Bewertung ohne vorherige Einladung

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