Greenby Bewertungen 184

Like others that have left reviews. I have no working email anymore - a service that had worked faultlessly for 25 years with Plusnet. It is my company email and personal and user by the government, banks, customers, etc. and now I have NOTHING. And no way to contact them. Unlike others I haven't been asked to pay anything yet but it looks like that doesn't work either. Plusnet were great, these guys are worse than useless.

My email has been migrated to Greenby from Plusnet. I did not get the promised advance notice of the migration (which is a Plusnet issue), and it has taken over two weeks to get all the emails migrated. Plusnet support was helpful with that.
Now I am trying to get help on how to use Greenby, but their AI support has today been downgraded from an AI with some (not very helpful) specific information to Claude, the AI from Anthropic, which has not Greenby-specific information and advises contacting Greenby support directly, even when it is contacted by opening a Ticket on the Greenby website. Effectively, this means that Greenby is providing no support at all.
Since they offer no other contact information, their customers - all migrated from Plusnet - are left high and dry.

I received an email telling that my old force9/Plusnet email had been transferred to this company, despite having no prior warning.

Immediately my access to this email account via Outlook and my phone ceased, despite their claims that nothing would change.

I am unable to login via their webmail portal, and there is no way of contacting them.

I did find a webchat on their site, which was mysteriously ended as soon as the AI could no longer help, and the link to it was then removed.

Absolutely shocking that they can do this, and not provide any way of contacting the company.

Free-online email for 20 years. Migrated more than 2 weeks ago. What a mess! Nothing has worked since. They couldn’t even bring over my mailbox with my actual email address. I’ve been unable to fully send, receive or reply to emails since via webmail or Outlook. They keep telling me they’ve fixed it and they haven’t. They don’t seem to know what they’re doing. Their customer support portal is as broken as the rest of their service. It feels as if they’re still building their site whilst migrating customers over, staffed by people who don’t seem able to fix their own site!

There’s no phone number to ring so you can’t speak to anyone when you need to; it’s all at their whim and control via a broken ticket-raising system.

Yet the pressure is on to pay the subscription before they block my access. I’ve asked them to extend that period under the circumstances and they’ve ignored me! I’m at my wits’ end as to what I can do to get Greenby to fix the problem they have created. I would have been happy to pay Plusnet to stay with them. Greenby is nothing but problems and stress. I have no confidence or trust in their service or technical ability. Any ideas on where to turn/how to get them to fix the mess they’ve created, please would someone share.

Ex free-online customer from over 20 years ago so pretty invested in this email address. Free-online allowed the replacement of free-online in the domain with .idps which is what I have used for decades. Plusnet swallowed up free-online donkeys since and now this shower have taken over and don't support .idps effectively killing my email completely since nobody I have ever told my email to knows the other version. Seemless transition we were promised. No. You've just completely cut me off.

So, Plusnet have transferred their old email accounts to Greenby.com and instead of it being free, my email now costs £15 per year. OK, that's fair but, you try paying them the £15. I've paid them £15 via credit card AND debit card via their online portal and Greenby still say that I have NOT paid the subscription and will cut off my email, that I have had for 30 years, in 18 days. Can you imagine what I have to do for all the websites that use my email as security id? This company is a complete shambles!