Grays Bewertungen 1'153

From bidding to pick up all very easy only one critical thing when an auction is sanctioned to finish and there is active bidding it never finishes on the time that is sanctioned. It keeps going. I know that will be on the algorithm but a little bit frustrating when you think you may have won something and the auction keeps going for another 10 - 15 minutes.

I only have experience with buy now (so far) but very positive. Comes as described, quick delivey, satisfied with the service.

Easy to order. Arrived in good time thank you

They had destroyed the items and offered me a full refund but have not processed it or provided me an update I used funds and went to collect to see destroyed items and boxes with blankets inside instead of the actual items the team had a laugh

My mistake really, but pay attention to size & dimensions. Don't be fooled by the picture of the product.

The website is a total scam, the item description says BRAND NEW, and when i opened out the JOSEPH JOSEPH chopping board i bought, it is cracked into many pieces. Totally unusable, and it shows signs of mould and old chopping signs. The item has clearly been used, and is in mouldy condition. Brought it home and threw into the bin immediately, $50 scam.

Easy reliable service. Prompt and safe delivery.

Pretty streamlined auction and it was my first time ever and I won! The staff were helpful when I went to pick up my item.

I will say, payment cannot be split and only made in one form which I was hoping otherwise but it was all sorted none the less.

Emails and sms for payment made it confusing.
Paperwork lost on site when attended for pick up. Very unorganised at pick up site

I like a simple easy to use online process and this fits the bill

Found a product I wanted, confirmed it was a good price, ordered, given approx delivery date, goods arrived a little earlier, even better

Great wines at really good prices, shipping was really fast

Grays have forgotten how important the customer is.
Eg... sending us an email with a no reply email address so we cant write back!
Selling 'seconds' that they know dont work and not letting us know any history of the goods and of course, no refunds.
A second is a scratched, slightly soiled, not new product....which works. But not at grays.. their 2nds are electronics that don't actually function but still look like they should!
Sending me a survey as they want to improve... but then finding the survey stopped me completing it!

Just stop being massive and arrogant and start treating your customers well again. Especially when you are charging such high buyers premiums.

P.s. I hate writing a negative review for a business but Grays needs to smarten up their act.

ordered product days after been told out of stock

Auctions closed on 6th, and paid for on 6th, yet there's no tracking and no delivery. Where are my items?
Lot #:0004-257669 &
Lot #:0005-257669

I purchased a vehicle over 2 weeks ago. The day after I bought I ran a vehicle check and despite advertised as being sold unregistered without plates, it was still registered. I called and checked and they said that it was sold unregistered and the previous owner had requested the plates back and vehicle to be sold with no rego, and in fact it would be illegal and breach of contract to sell it registered.

Turns out they haven't unregistered the vehicle (so broken the law and breached the sale contract) and I only found out today when I try and get a blue slip and register the vehicle, and am unable to because the the car is still registered to another person.

Their staff member than on speaker phone tries to convince the supervisor at Services NSW (on speaker) to break the rules and cancel the registration for me, even though I'm not the registered owner, to fix their failure to meet their legal obligations.

I bought from what I thought was a reputable auction house, and now feel like I'm dealing with Arthur Daley.

I now have a vehicle I can't register because of their incompetence.

Repeated deliver stuff ups whereby they truncate the registered delivery address resulting in return to sender or diversion to a post office. Hopeless customer service. They just fob you off by “creating a ticket” or closing the chat. Never admit error or fix their processes. Don’t bother is my advice

Fast delivery, easy transaction

No dramas. TechTraders don't sell rubbish.

Great experience in the wine auction plenty of value to choose from and the delivery was very quick