Gratsi Wine Bewertungen 387

Customer serVice dept made my experience great. thanks for the kind assistance

Quick and responsive. Wonderful experience

Excellent customer service. I would recommend this company to anyone.

This wine for the money can't be beat. I prefer dry red. This one is smooth and full bodied enough. It's my everyday wine and would happily serve it to guests.
The customer service is the Best!
The only problem we've had was occasional delay because of weather.

3-16-26 ordered
No wine have sent 5 emails
No response
No phone number have cancelled and asked for a refund
What now
No stars at all will never do business again whom to file a complaint for fraudulent actions?

I’m thankful for your help in understanding the shipment delay. No discount (10%) is necessary. No one can control the weather. I very much understand. Thank you again.
Respectfully ,
Larry Tallon

My correspondence was prompt and clear. The message immediately solved the question that I asked, and the rep was kind and supportive concerning my issue. Thank you again!!!

Very quick response and offered me a 10% discount which is very much appreciated

The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This would only be my third shipment -- the first two were timely. Contacted support and they did offer a 10% discount and stated would be shipping shortly. Two weeks later and nada. So cancelling completely as have purchased another product elsewhere.

Extremely long delivery times. Emailed about order and got no response… canceled my order.

The Gratsi team has always been helpful, fast in response to emails, and SUPER fair in making sure that shipments arrive on time. The wine is EXCELLENT. Thank you, Gratsi team!!

Very very prompt response to my order status. Thank you!

I Love the Rose and have been receiving for well over a year! Always great customer service and quick responses… I highly recommend Gratsi!

Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product

Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service

This company is always helpful and respond efficiently.

Customer service has been very helpful and very responsive to the customer. 10 out of 10

I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.

My experience with support team from Gratzi Wine was great. A quick response and fixed my delivery schedule immediately. Also the wine is fantastic!

This customer service is the best! Love everything about this company and their products!