Gran Oasis Resort Bewertungen 

After Extremely disappointing handling of an unacceptable situation I would never go again.

I had been a regular returning guest at Gran Oasis and had previously enjoyed staying at the hotel, which makes what happened even more upsetting and disappointing. Staying more then 30 times over previous years and taking groups of family and friends along.

After returning home from one of my stays, a member of staff contacted me personally and asked to borrow a large sum of money from me. I found this completely inappropriate and felt extremely uncomfortable being put in that position and thought it must have been fraud but it was someone employed at a hotel I regularly visited.

When I chose not to lend the money, the situation became even worse. I experienced rude behaviour and comments. What should have been dealt with professionally became an extremely unpleasant and distressing situation.

I raised my concerns with the hotel expecting them to take the matter seriously. Instead, I was incredibly disappointed by their response the manager is rude. I was essentially told that it was the member of staff’s problem and not the hotel, in there opinion he wasn’t there problem the person was asking clients for money and abusing them after refusal . In my view, this completely failed to recognise that the only reason I knew this person was through their employment at Gran Oasis and my repeated stays as a paying guest.

The situation made me feel that I could no longer comfortably return to the hotel. As a result, I lost over £2,000 in deposits for holidays I had already booked. After being a loyal returning customer, I found the lack of support, empathy and professionalism from the hotel extremely upsetting.

I did not expect the hotel to be responsible for every action of an employee outside of work, but I did expect management to take seriously a complaint involving a member of staff approaching a regular guest for money and the subsequent behaviour after that request was refused.

What disappointed me most was the way the hotel handled my complaint. Rather than making a loyal guest feel supported and reassured, I felt dismissed and treated rudely when I raised a situation that I had never asked to be put in.

I had spent a significant amount of money returning to Gran Oasis and had future holidays booked because I genuinely enjoyed the hotel, Unfortunately, after this experience and the response I received from management, I felt I had no realistic option but to stop returning.

A very upsetting end to what had previously been a hotel I was happy to recommend.

Very sad ending. That said I sometimes everything happens for a reason and I it’s time to venture to pestures new.

Be aware don’t befriend the entertainment staff don’t allow them to follow you on social media don’t share phone numbers and be extra careful. And final note stay self catering the good is terrible

Our second time at this hotel. Rooms are very spacious, with kitchen amenities. Comfortable and clean. They are on two floors with hard stairs which may be a problem for some, esp with children or elderly. Food was lovely, always something for fussy eaters in my opinion, the only criticism would be that sometimes the food was not hot enough. A microwave would be nice to heat porridge etc. Soft drinks, alcoholic drinks and hot beverages available. Staff were absolutely amazing. Really friendly, helpful and jovial. The location is a little remote but a quick cheap taxi can take you to the shopping strip or beaches. If you struggle with steps, request a low floor. Very relaxed hotel, with entertainment and excellent DJ foam party. Will definitely return again.

We have been coming to Tenerife for years and unfortunately noticed a decline in standards, but this hotel has been by far the worst experience.

Food
The food was unacceptable for a hotel advertised as 4-star. The variety was extremely limited and repetitive, with very little fresh fish and almost no local products (not even bananas, which is surprising in Tenerife). The buffet feels unmanaged, with no balance or quality control.
There were no proper food labels. On the rare occasions when something was labelled, the ingredients did not match what was written. This creates confusion and makes it unreliable for anyone with allergies or dietary requirements. Overall, it gave the impression that there is no food consultant or professional oversight.

Cleanliness
Cleaning standards were equally poor. Tables and children’s highchairs were wiped with the same cloth that had a strong unpleasant smell. Rooms were only superficially cleaned. Toiletries were diluted – the shower gel was mixed with so much water it barely produced any foam.

Service & Management
There was no effort from management to collect feedback or improve guest experience. The overall service felt neglected and careless.

This hotel does not meet 4-star standards and leaves the impression of being either poorly managed or facing financial issues. Unfortunately, nothing about the stay is worth remembering in a positive way. We would not return and cannot recommend it.

As with the my other review about the flights from Norwich I should’ve checked more about the position of this hotel especially as I was there celebrating my 70th birthday.
On arrival at this hotel I thought we had picked a good one but then I saw the stairs everywhere. I couldn’t believe it when I opened the door of our apartment to see it was on two floors. Bedroom and bathroom on bottom floor and front door , another bedroom and kitchen on top floor. Me being dense didn’t know what a duplex apartment was.
We weren’t too bad with the outside stairs where our rooms were but because the hotel is built on a huge hill the buildings are staggered uphill and laying beside the pool the next day on the uncomfortable loungers we could see these people climbing this massive flight of stairs. There might’ve been lifts but we weren’t over that side so didn’t find out.
On the hotel description it says bus shuttle service to beach which I thought would be a fairly regular service during the day but there is only one bus leaving hotel about 10.45 and then one coming back about 17.00 (might’ve been later I can’t remember). We had enough by about 14.30 so had to get taxi back.
There is nothing near the hotel, if you want to go to a bar outside the hotel it is a good hike away and then coming back it is all uphill so anyone who isn’t fit, or probably even those that are fit, it’s a taxi ride especially back.
Apart from that the hotel isn’t bad. The food was good, evening entertainment wasn’t too bad but mostly catering for the children. Adults get about an hour, roughly 21.30 until 22.30, way too short. The drinks weren’t too bad but I did go to bed sober every night 😁
Staff are fantastic and work very hard and rooms are kept really clean

My main issue to be honest is the quality of the food provided for lunch and dinner, breakfast was nothing special but was more than acceptable. I am a big foodie so know what I am talking about. Overall it was the execution of the dishes that made the food mediocre. An example was Asian night (Friday) the spare ribs overcooked / tasteless, spring rolls and samosas hard / tasteless. I don’t want to hear that it’s All Inclusive so the quantity suffers , I have been to bigger hotels AI which were far better, bottom line it’s unlikely I will be back or recommend to anyone….everything else was as it should be!!

The level of service from staff has decreased in my opinion compared to my two previous stay at this resort. Two female reception staff, l found unhelpful and unwelcoming. A restaurant staff (Jose M) refused to clear my plate - my ethnicity is black british. The cleaners and male reception staff were fantastic. The rooms were clean, no iron in the room and l requested one from the female reception staff but it was undelivered.

Really enjoyed our time here. The all inclusive was perfect for us with 3 kids. It meant they could go and help themselves to snacks and mocktails and slushes whenever they fancied during the day. We rarely left the resort and when we did we fitted it round meal times as there was so much on offer. The majority of food was delicious with a huge array of options. Different themed dinners each night was a bonus. The drinks on offer were plenty with local beer being Dorada and local Sangria and an array of all inclusive cocktails. Certain extra cocktails came at a price but we didn’t need them. The kids mini disco was a huge hit with the kids as was the kids entertainment during the day. Although it states you can’t drop and leave we happily let our kids run off to the activities whilst we lounged nearby. The entertainment staff were a huge credit to the hotel.they were attentive, caring, kind and made a real effort to remember all the kids names. Three pools to choose from were perfect for a varied ages of children in our group. Just be careful in the floor when wet as you could deck it. The foam party on Wednesdays was a huge hit as was the daily aqua fit. The staff were super friendly and were really welcoming to the kids. Always praising them when they tried to speak a bit of Spanish if only to tell them our room number in Spanish. The room was clean and we had an abundance of towels as well as our pool towels provided. The steep marble steps in the room could prove slightly dangerous with young kids, we just made sure to lay a bench across it at nighttime to prevent any unwanted walking round from our kids and potential accidents. Would highly recommend this hotel.

CLIENTE PREMIUM
Nuestras vacaciones en el hotel super 5 estrellas.
Te van a ofrecer un servicio para hacerte cliente premium que es una membresía mensual... NO LA CONTRATEN... aparte de cara no cumplen las ofertas del contrato te ofrecen pasajes en avión estadía en hoteles de todo el mundo y en los hoteles de la cadena... cuando quieres hacer uso de ello no respetan las ofertas que te hicieron, se quedan con el pago inicial y te eliminan del sistema.

Fantastic hotel beautiful grounds, rooms, pools all spotless cleaned daily. Staff superb from check in quick and efficient. Food good quality lots of choice even for fussy eaters. Lots of activities for children adults during the day. Entertainment team fab especially Renata and Steffie they are so Happy and just make everything such fun

It's the best place for holiday!
Everything it's amazing cleaning, food , staff , facilities, spa night entertainment, we have no words to describe how nice it'sthis place. We would like thank you all from Gran Oasis .
We'll definitely come back!

Excellent hotel. Lovely hardworking, polite and helpful staff. The duplex suites (all are duplex from what we could see) were roomy, with two levels. One level with bathroom, large bedroom (with tv- with bbc and itv)and patio with sun loungers. The upstairs had a kitchen, large lounge (with tv)and balcony.
Cleaners came in everyday.
We stayed all inclusive. The food was excellent and we thought there was a good variety.
We were able to use Wi-Fi anywhere within the resort, including our apartment.
There was entertainment throughout the day for adults (if they wanted to join in) and for children.
The evening entertainment was enjoyable and started with inclusive awards for the children whether or not they had participated in the games during the day.
All in all it was a great resort. The only thing that spoilt it was the rude guests, who would get up at the crack of dawn and put their towels on the best sun beds.
I would recommend that the hotel advise guests on arrival to the hotel, that they are not allowed to lay their towels on the beds before 9am, unless they are going to lay on them. Often the beds lay empty, with towels on, until late morning.

Overall, it was okay considering we are in Africa, however, you were treated badly by the barman, who in the end wants money/gift from us, which should not happen in an all inclusive hotel at all - We ended up after 2 days of not appearing up there as we didn't care about them. The food was boring and dry and you would think the food had been standing for a month. The internet in the hotel is free and 5 out of 5 stars, but there is no internet in the rooms, even though they have written there is internet. Unfortunately, imagine someone would have to think that the internet is worse than themselves and just the idea that you will be an ass everywhere is something I do not recommend. Thats something we had experienced with friends.

Lovely hotel - be aware if you’re all inclusive, “bar snacks” consist of 10hr stale chicken nuggets, burger and chips that nobody touches. “All exclusive” means you need to go the shop and spend €20 a time when feeling peckish unless is 1pm or dinner time. They don’t refresh their “snacks” and no body at the bar does anything about it. The all exclusive drinks make you write a great review though.

Had the best holiday there it was very clean and tidy. Staff were amazing and so friendly and helpful and great with smaller children.

This hotel is not four stars. The interior is nice - not as pretty as in the photos - but overall the design of the hotel and the rooms were a 4 star standard. The pool area is far too small and we had to take our luggage by ourselves with three small children after a long flight through people in their swimsuits and slippery floor to our rooms which initially were hard to find. This part was not that professional. Overall the staff attitude was amazing and everyone was very welcoming and professional. Room cleaning was very mediocre and they would only change our sheets when we asked them - and with small children they get dirty quickly. They changed our pool towels once! You have TO PAY to get your towels changed - even though this is meant to be ALL INCLUSIVE. You also have TO PAY FOR A MOJITO! You also have to pay for a bottle of water after you have had your complimentary bottle in your fridge. This is not an all inclusive hotel - I don't care what they claim it's just not. Also there were cockroaches in the bathroom from time to time - although you cant really blame the hotel for that. My biggest complaint would be the food. Same thing for breakfast everyday - a low standard english breakfast buffet. The only things I could say I really liked was the mushroom sauce and surprisingly the sushi when they made it once. They also dont salt anything - very annoying. And you eat food from trays as if you are in school again. This honestly just made me feel very stupid. Final thing, the company that this hotel attracts were not very civilised- people constantly waking us up with their drunken shouts, the family next to me put their husband not he balcony to sleep and several people made complaints about it to the point security had to give him a warning for all the noise he was making. Some people kept ringing at my parents room in the middle of the night all drunk which is obviously very annoying to be woken up especially when you have toddlers that need sleep! This isn't necessarily the hotels fault but that just shows you the kind of people that stay here. All in all the hotel was alright - compared to other hotels Ive been to it was not very good but for those people that like the chavy atmosphere and who dont go on many holidays then this will be alright for you. It's just not a four star hotel - ITS THREE!

Fabulous family hotel, great hotel for kids.
Apartments are beautifully furnished, to a high standard. All inclusive restaurants are amazing.
We have holidayed here twice.
Will definitely return.