❌️❌️❌️BEWARE, DO NOT USE GOLDCAR RENTALS
❌️❌️❌️BEWARE, DO NOT USE. Been using rental companies for 30 years in Fuerteventura and never had a issue until using Goldcar. After a late flight and arriving at 8pm tired, went and picked up car, after I already booking it (€189 to pay after I'd already paid deposit) to be told that I had no insurance and the price i had booked was just for the car. I was then told I had pay separate for insurance which was €389 extra. I questioned it but being late and having a 2 hr journey to hotel said I would pay and then check when I get to hotel. I checked the next day and did in fact have insurance. I phoned customer services (14th Aug) who said they would let them know and when i return the car it would be sorted. Surprise surprise, when i dropped the car off (24th Aug) they knew nothing about it, and spoke to member of staff who was very good tbf, but said no one there had the authority to do the refund being a Sunday and the manager would do it Monday when back, and suggested sending a email too, which I did. I emailed again on the 25th & 26th Aug for an update for my refund but no reply. I then spoke to customer services who said they cannot/ dont have access to contact the branch directly and that i have to wait for the report they had done and the response. I am absolutely disgusted by this service, but especially by the member of staff on my arrival to pick the car up as he has lied to upsell their insurance. I will disputing the charge to my credit card, and charging it back as ive done everything to get this rectified but had nothing from them. 100% AVOID THIS COMPANY








