Ordinato la bicicletta una volta e niente mai arrivata, il servizio clienti ha annullato la spedizione e mi hanno detto che se volevo aspettare metà settembre mi avremmo inviato una nuova bicicletta... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Your selection of toddler bikes was quite impressive. Selecting a bike with everything included (the basket, the bell, the training wheels) made it so much easier. Shipping was as expected, and t... Mehr ansehen
Unternehmen hat geantwortet
Glercbikes customer service was phenomenal! Somehow the SHOP app hijacked my purchase and overrode my shipping instructions and had the bike going to an address we no longer lived at. Glercbikes custo... Mehr ansehen
The quality and construction of the bike are next level. This bike will last my granddaughter until she grows out of it and then on to any more grandchildren who come along! She absolutely loves it! B... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Glerc, we believe a bicycle is more than just a ride — it’s the beginning of a child’s journey toward independence, confidence, and discovery. Our brand was created to celebrate those first moments on two wheels and the memories that follow. Inspired by timeless design and the spirit of outdoor adventure, Glerc bikes are crafted to bring together style, reliability, and comfort for young riders and their families. From the first pedal to the next great adventure, Glerc is proud to be part of childhood moments that families will remember for years to come.
Kontaktinformationen
2700 Troy Avenue E518, Pueblo, CO 81001. US, Vereinigte Staaten
- 1 888-969-8760
- support@glercbikes.com
- glercbikes.com
4.0
Gut
67 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bought a bike for our three year old
Bought a bike for our three year old. It was well reviewed and looked appropriate.
Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the front wheel hadn't been welded on straight, and was therefore aligned incorrectly.
This means the front wheel itself doesnt align, and is off-centre from the handle bars. Worse still this causes the wheel to contact the brake pad at all times. Not matter how hard we tried we could not align the wheel. And, ultimately concluded that we never would be able to because of a flaw in the bikes manufacture, despite following the instructions as stringently as possible.
To top it off the wicker basket that came with the bike was cracked.
Overall a low quality product and we will be seeking an immediate refund.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear Customer,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the issues you experienced with your bike.
We sincerely apologize for the inconvenience caused. In rare cases, items may be affected during transportation, and damage such as misalignment or accessory breakage can occur. Please rest assured that this is not the standard we aim to provide.
For situations like this, our customer service team is always ready to assist as quickly as possible. Once we receive photos of the issue via email, we can promptly arrange a suitable solution for you, whether that is a replacement or a return and refund, depending on your preference.
We would also like to inform you that our customer service team has already responded to your case via email, so we kindly ask you to check your inbox when you have a moment.
We appreciate your understanding and look forward to resolving this for you as soon as possible.
Kind regards,
Customer Support
Glerc
Customer service dispatched a new set…
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear Customer,
Thank you very much for your kind feedback.
We are glad to hear that you have received the replacement handlebar grips and that both bikes have been working well so far. Your satisfaction is very important to us, and it is great to know that we were able to resolve the issue for you quickly.
We truly appreciate your support and trust in our products. If you ever need any assistance in the future, please feel free to contact us at any time.
Kind regards,
Customer Support
Glerc
Good Product and very good Service had…
Good Product and very good Service had problems with Delivery the Support Team reacted directly! Thank you very happy
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear Customer,
Thank you very much for your kind feedback.
We are really pleased to hear that you are happy with both the product and our service, and that our support team was able to assist you quickly when the delivery issue occurred. Your satisfaction means a lot to us.
We truly appreciate your trust and support. If you ever need any help in the future, please feel free to contact us at any time.
Kind regards,
Customer Support
Glerc
Our grandson and granddaughter love…
Our grandson and granddaughter love their glerc bikes! They were easy to assemble and are high quality.
6. Mai 2026
Antwort von Glercbikes
Dear customer,
Thank you so much for your lovely review! 🌟
We're absolutely delighted to hear that your grandson and granddaughter love their Glerc bikes. It's wonderful to know that the assembly was easy and that you're pleased with the quality – that's exactly what we aim for with every bike we make.
Nothing makes us happier than knowing children are enjoying their rides safely and happily. Thank you for choosing Glerc Bikes, and if there's ever anything we can help with in the future, please don't hesitate to reach out.
Wishing your grandchildren many happy adventures on their bikes! 🚲
Kind regards,
Customer Support
Glerc
the bike was nice and easy to order…
the bike was nice and easy to order with fast shipping. i had a defective spoke and was sent a replacement in a timely manner. will def buy my next bike from them.
6. Mai 2026
Antwort von Glercbikes
Dear customer,
Thank you so much for your kind review – we really appreciate it! 🌟
We're delighted to hear that you found the ordering process easy and the shipping fast. While we're sorry that you experienced a defective spoke, we're glad our team was able to send you a replacement in a timely manner and get things sorted for you.
It means a lot to know that you'd choose us again for your next bike – we look forward to serving you then!
If there's anything else we can help with in the meantime, just let us know.
Happy riding! 🚲
Kind regards,
Customer Support
Glerc
Good looking bike.
5. Mai 2026
Antwort von Glercbikes
Dear customer,
Thank you! 😊
We're really glad you like the look of your bike. Hope you have a fantastic time riding it! 🚲
Kind regards,
Customer Support
Glerc
I am not sure what is going on with…
I am not sure what is going on with this brand. I am not content with my purchase at all!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear Customer,
We are sorry to hear that you are not satisfied with your purchase.
Our team has already reviewed your case and sent a detailed solution to your email address. We kindly ask that you check your inbox (and spam/junk folder if needed) for our latest message.
We take customer feedback seriously and are committed to resolving issues whenever they arise. We would appreciate the opportunity to work with you directly and find a satisfactory solution.
We look forward to hearing from you and assisting further.
Kind regards,
Customer Support
Glerc
My grandaughter LOVES her new bike!
My grandaughter LOVES her new bike. She got the polka dot bell to go on it and she is excited about her new ability to ride with gears. Also, I didn't realize that the bike comes with a basket which is adorable. She can take her stuffed animals with her!The mint green is a nice color. Well done!
19. April 2026
Antwort von Glercbikes
Dear Customer,
Thank you so much for your wonderful review!
Reading your feedback truly made our day. We’re delighted to hear that your granddaughter loves her new bike and is excited about riding with gears. Learning new cycling skills is such a special milestone, and we're honored to be part of that journey.
We're also glad she enjoys the polka dot bell and the basket! It’s wonderful to know that her stuffed animal friends can come along for the ride. The mint green color is one of our favorites too, and we're thrilled that it was a hit.
Thank you for choosing Glerc and for sharing this lovely experience with us. We wish your granddaughter many happy adventures and wonderful memories on her new bike!
Kind regards,
Customer Support
Glerc
Great customer service
Great customer service. Had an issue with order snd they made it right immediately. I would recommend snd the bike we got is awesome! 10/10.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear Customer,
Thank you so much for your wonderful review!
We’re delighted to hear that you had a positive experience with both our customer service team and your new bike. Providing quick support and making things right when issues arise is very important to us, so your kind words truly mean a lot.
We're especially happy to know that you're enjoying the bike and that it has met your expectations. Thank you for your recommendation and for giving us a 10/10 rating!
We appreciate your support and hope your family enjoys many great rides ahead.
Kind regards,
Customer Support
Glerc
Antwort von Glercbikes
Dear Customer,
Thank you very much for your lovely review.
We are so happy to hear that the bike is a great fit for your granddaughter. It truly means a lot to us to know that our bikes are bringing joy to families.
We sincerely appreciate your support and hope your granddaughter enjoys many fun and memorable rides ahead.
Kind regards,
Customer Support
Glerc
Update to Excellent customer support once escalated to management
Update on Customer Service and what is happening now. Yesterday in frustration I posted a 1 star review here that I am now revising to a 5 star review due to being contacted by management, who has the authority to help me and is. When she first got her bike she loved it and when management found out about my issues, they have stepped in to help and that was all I ever wanted. Glerc is standing by the warranty and I am now completely satisfied and feel heard as a consumer. I will give an update on 30 days with how the replacement is doing so you all can see if you are thinking of buying from Glerc, go for it. I think this was a one off situation and feel confident in their upper management and their commitment to customer satisfaction.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear customer,
We are sorry to hear that you feel disappointed with your experience. However, we would like to clarify that your emails have not been ignored. Our team has been in contact with you regarding your concerns, and your case was escalated internally for further review, which unfortunately resulted in some delay in response time.
We always encourage customers to contact us directly so we can properly review and address any product or assembly concerns. Customer satisfaction remains very important to us, and we appreciate all feedback as it helps us continue improving our products and service.
Kind regards,
Customer Support
Glerc
First
First! the bike is beautiful! bought this for my daughter's birthday!! very easy to put together. And WOW! the seats are confortable, the look, the basket! just adorable! and to add, they have a great customer service that replies within 12 hours. Hard to find these days!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear customer,
Thank you so much for your kind words and for sharing your experience with us.
We are truly delighted to hear that your daughter loves the bike and that you found the assembly easy. It’s especially wonderful to know that you’re happy with the comfort, design, and basket details—that means a lot to our team.
We also really appreciate your recognition of our customer service. We always strive to respond as quickly and helpfully as possible, so your feedback is very encouraging.
Thank you again for choosing us and for taking the time to leave such a positive review. We hope your daughter enjoys many happy rides ahead!
Kind regards,
Customer Support
Glerc
Second bike from Glerc
Second bike from Glerc. Sturdy, great sizes and colors. Timely shipping. Customer service was responsive when I had to retirn the first bike and get a larger bike. Cannot complain.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Hi there,
Thank you so much for your continued support and for choosing Glerc again!
We’re delighted to hear that you’re happy with the bike’s quality, sizing, and colors, as well as the timely shipping. It also means a lot to us that you had a positive experience with our customer service during your return and exchange process.
Your satisfaction is exactly what we strive for, and your feedback truly encourages our team.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Customer Support
Glerc
Very professional process and worth the purchase.
The bike itself is cute and for the most part, working properly. My daughter loves it. Only down side is, she needs the seat all the way down, so she is not able to have the baby seat attached. Which is a bummer, cause that is one of the main reasons we purchased this one. So she could bring her babies with her. Maybe look into alternative attaching locations. Also, better direction for reflector locations and/or different styles of reflectors to work with the basket and baby seat attachments. Instructions for assembly don't really help with placing these, very generic.
Company contacted me, regarding my review, and are planning on taking my suggestions in for consideration.
All in all, great experience and very nice product. Planning on buying the larger similar bike for her mother, so they have matching set.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Hi there,
Thank you so much for your thoughtful and detailed review—we truly appreciate you taking the time to share your experience!
We’re delighted to hear that your daughter loves the bike and that you’re happy with the overall quality. It’s especially wonderful to know you’re considering purchasing another bike so they can have a matching set—that really means a lot to us.
At the same time, we sincerely appreciate your constructive feedback regarding the seat height and baby seat compatibility, as well as the reflector placement and assembly instructions. These are very valuable insights, and we’ve already shared them with our product team for further review and improvement.
Our goal is always to create products that are both fun and practical for families, and feedback like yours helps us get closer to that every day.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for your support!
Kind regards,
Customer Support
Glerc
Stylish Bike & Helpful Customer Support
I recently purchased this bike and was impressed with the overall design and appearance. The color and style really stand out, and it’s comfortable for casual riding.
During setup, I did run into a minor issue with one of the parts, but customer service was responsive and helpful in working toward a solution. They communicated clearly and followed up, which I appreciated.
Overall, I’m happy with the bike and the support provided. It’s a great option if you’re looking for something stylish and comfortable.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glercbikes
Dear customer,
Thank you so much for your kind review!
We’re really glad to hear that you’re enjoying the bike’s design and comfort—it means a lot to us that it stands out and meets your expectations for casual riding.
We also appreciate your understanding regarding the setup issue. Our team is always committed to providing clear and timely support, so it’s great to know that you felt well assisted throughout the process.
Thank you again for your support and for choosing us. We hope you continue to enjoy many great rides ahead!
Kind regards,
Customer Support
Glerc
This is a tough little bike. Our grandson had an amazing first experience riding this bike. I felt that it was extremely safe for him.
Very easy to deal with. Quick delivery.
19. März 2026
Antwort von Glercbikes
Hi there,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that your grandson had such a great first riding experience and that you found the bike safe and reliable for him. Safety and quality are always our top priorities, so it means a lot to receive your kind words.
We also appreciate your comments about the smooth ordering process and quick delivery.
Thank you again for choosing us, and we hope your grandson enjoys many more happy rides!
Kind regards,
Customer Service Team
Glerc
Great bike
Great bike, arrived quickly, easy to put together. You get what you pay for and this is a quality bike!
15. März 2026
Antwort von Glercbikes
Hi there,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that you’re happy with the bike, the quick delivery, and the easy assembly. It’s great to know you feel it offers good value and quality.
We truly appreciate your support, and if you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Customer Service Team
Glerc
Great bikes for Children
Quick shipping and easy to put together. Great quality bike and my girls love them
15. März 2026
Antwort von Glercbikes
Hi there,
Thank you so much for your kind feedback!
We’re really happy to hear that the bike arrived quickly, was easy to assemble, and that your girls are loving it. Your support and satisfaction mean a lot to us.
If you ever need any assistance in the future, please feel free to contact us anytime.
Kind regards,
Customer Service Team
Glerc
I still have not received my order but…
I still have not received my order but keep getting request for reviews. Follow up on making sure my order gets to me. There seems to be a hold up
18. März 2026
Antwort von Glercbikes
Hi there,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay.
We have already arranged a replacement shipment for your order to ensure you receive it as soon as possible. You should receive tracking details shortly, if you haven’t already.
We truly appreciate your patience and understanding, and we are closely monitoring the delivery to make sure it reaches you without further issues.
If you have any further questions or concerns, please feel free to contact us directly—we’re always happy to help.
Kind regards,
Customer Service Team
Glerc
Horrible experience
Horrible experience! No customer service to call and emailed back and forth for ever just to do an exchange for a different size. Will not shop with them again.
17. März 2026
Antwort von Glercbikes
We’re truly sorry to hear about your experience.
We understand how frustrating it can be when exchanges take longer than expected, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us, and we will work on improving our communication and support to better assist our customers in the future.
Thank you for taking the time to share your experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.