Just an extraordinary level of service. Tom rang a manufacturer for me to make sure I got the right product, always got back to me promptly, made me a video to show me how to programme the water time... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service as always. They have everything you need and much more. Their packaging service go above and beyond to ensure no leakages of products. Also the courier services they use are exce... Mehr ansehen
Unternehmen hat geantwortet
Very positive experience with GHEDirect, great company to deal with. Small problem with delivery quickly dealt with by friendly real people. Product arrived (not used yet) very well packed and protec... Mehr ansehen
Unternehmen hat geantwortet
Very good range of Growth Technology feeds. I bought several at a good price that beat Amazon, even with Prime delivery. Very carefully packed and quickly delivered. Many thanks.
Unternehmensdetails
Vom Unternehmen geschrieben
Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.
Kontaktinformationen
Vereinigtes Königreich
- ghedirect.co.uk
4.9
Hervorragend
661 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good price,. Great support.
Good price, lightning fast delivery, very helpful on phone. 5 stars all round.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Jon, glad to hear we excelled on all levels.
Great product and fabulous customer…
Great product and fabulous customer service
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Norman, customer service is of the upmost importance to us so I'm glad to hear it continues to be fabulous.
Good prices and range of products
Good prices and range of products, delivered as expected, just need my green fingered skills to make it all work.
Thank you GHE 😄
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks Ian, lets hope those fingers are looking nice and green!
My first time growing
My first time growing, super helpful not just trying to sell me a product, very experienced and engaging. Lovely staff.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Richard, don't forget you can call us at anytime for advice, always happy to help and ensure you get the most out your products.
I am confused
I am confused. I ordered two items. One arrived. GHE have evidence that they packaged both items and the delivery van said that the package was ok and photographic prove that it has been delivered. I am down £35.99 with no product! I will not use them again.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Hi Rhian, sorry for the delay in responding, but I have been away and wanted to look into this on my return.
We are as confused as you - we sent you 2 products together in one mail bag. I have cctv of the bag being packed (which clearly shows both the box with the heat mat in it and the flat insulated mat) an image of the bag being left on your doorstep, still showing 2 products in the bag (the product you say is missing is clearly showing in the bag as it was boxed). However you say that when you opened the bag there was only the thin insulated mat, and that the bag had not been tampered with??? This is very confusing to us, as it is to you, as we can clearly see both products in the bag when on your doorstep, and you agreed that was your doorstep, but you assert the bag had not been tampered with by the time you opened it. Had the bag only had 1 product in it, it would have been completely flat (the image shows a box in it) and would have weighed significantly less than the weight on your delivery sticker, hence why we are so confused as to you saying it wasn't in there.
Just to clarify, you are asserting that there wasn't even a box in the bag?
I acknowledge your disappointment with us, however we were unable on this occasion to replace the product free of charge as the goods were shown to have been delivered and left as per your instructions.
Five stars from me
Five stars from me, great communication rang me to check order would’ve been next day delivery but ordered on Saturday so came on Monday will definitely order again 👍
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Nathan, we like to ensure our customers always have the latest info.
Brilliant service
Brilliant service, rapid delivery which is hard to come by.
My ph pen broke, ordered a replacement at lunchtime and by the following lunch time the new one was there. You dont get that with the other companies we all know that.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Ryan, glad we were able to get a replacement out so quickly for you.
Speedy delivery
Ordered spares for a Vitapod prompt service and speedy delivery.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks for the 5 stars Les
Great service from this company
Great service from this company
Slight problem with order but contacted me straight away and kept me very informed and all was delivered well packaged !
Highly recommended !
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Darren, we will always inform you if there is any issue or delay on your order. Its so annoying if you sit in all day waiting for a delivery to find out they haven't even sent it yet, that won't happen with us!
Good quality product
Good quality product, great price, fast shipping, well packed and responsive customer service.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Wesley for the review
Customer service is second to none
Customer service is second to none……what company do you know that remembers a conversation with a customer a year later and the customer’s first name off the top of their head! Gives a customer confidence they are listened to and inspires you to go back again and again.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Deborah, is that you? Thanks so much for the 5 stars, we love speaking to our customers, and the special ones we remember!
Really top quality product delivered on…
Really top quality product delivered on time and works perfectly.
Website really easy to navigate too !!
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Ann, lovely to hear
I phoned to make a stock enquiry
I phoned to make a stock enquiry. I was blown away as I spoke to a real human who was able to answer all my questions. Phone call done order made and my products arrived within 2 days.
Really well packed and communicated very well
I am a customer for the foreseeable future.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Joel, this is really nice to hear. You always get the human touch with us :)
been using this company for a few years…
been using this company for a few years now.
same service every time.
Excellent delivery
Excellent products.
Excellent excellent prices!!
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Ah ha! Kevin, recognise that name! thanks so much for your continued patronage of our business. We appreciate you.
Placed order,quick replay
Placed order,quick replay. Order was processed and delivered next day. You can't ask for more than that. Excellent service
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Ronnie, really nice to hear.
Antwort von ghedirect.co.uk
Thanks for the 5 stars
Excellent company
The order was delivered the next day and was well packaged. The vitopod was exactly what I ordered
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks so much Amanda, I hope the Vitopod is living up to expectations for you.
5* service!!
5* service!!! Wholeheartedly recommend GHE!!!
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks Andrew, really appreciate this
Used GHE direct for the first time
Used GHE direct for the first time, very impressed one of the products I ordered wasn't in stock but they got it in and Helen kept me updated very nice to have such Great customer service Thanks to you all will definitely be using again.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks David, this is the service you will always receive from us, good old fashioned great customer service.
Great experience
Rang me because the item I oderered had become out of stock. Offered an alternative that was cheaper and better. It arrived prompty and was carefully packed.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ghedirect.co.uk
Thanks for the 5 stars John
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.