I recently ordered two pairs of pants (same category, different colors) and two shirts from your website, and I’m quite disappointed. First, the pants are labeled “Made in China,” which is not wha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I've been searching for an oversized cardigan that doesn't swallow me up for a while and finally found this green one! It's just right cut for me, super comfy and oversized without being too baggy. Go... Mehr ansehen
The purchasing and shipping process was great. The quality of the clothing is excellent. I will definitely be purchasing other items in the future.
Order took very long to arrive! Over a month. When I received the order one pair of pants were missing and the other was very small. The one outfit that I did receive was nice and exactly what I wa... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Gentleman's Seoul is an online store where you can shop contemporary men's clothing items. Contemporary themes include modern Korean look, starboy, softboy, and dark acedemia styles.
Kontaktinformationen
4.1
Gut
98 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat keine negativen Bewertungen beantwortet
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Colors may not be the same as the colors in the pictures
2 out of the 4 products did not look anything like the colors in the pictures. I am satisfied with the products themselves, but the difference in color is disappointing.
19. April 2024
Bewertung ohne vorherige Einladung
Despite issues with delivery and…
Despite issues with delivery and locating the package (at no fault of theirs) - they were extremely helpful with assisting me to locate the package.
12. April 2024
Bewertung ohne vorherige Einladung
Sweater and everything is amazing
Sweater and everything is amazing! Just had some weird smell that gave me a headache. Other than that, it’s great!
8. April 2024
Bewertung ohne vorherige Einladung
Positive customer service, despite a not so perfect experience.
Low quality clothes produced in China with an incredibly convoluted returns policy. The clothes that I ordered including two pairs of trousers ordered at the same time in the same size are completely different waist sizes one would fit someone a with a waist a few inches bigger than my own and the other I can barely get past my thighs despite having ordered the same size for both. On top of this, the clothes appear to be completely different in quality from those shown in their pictures and mine were noticeably a different colour too. They charge premium prices for from my experience, a not at all premium product. Once I have followed their convoluted returns policy I shall, I hope be getting a refund.
EDIT
Editing this review in light of the customer service I have receoived promptly from the company following my expression of my concerns. Their customer service has helped rectify my situation and have assured me that they will make changes based on what has occured with the clothes I receieved therefore I have ammended my review in light of this.
2. April 2024
Bewertung ohne vorherige Einladung
Gorgeous shirt
Gorgeous shirt, lovely texture, great quality and speedy delivery. highly reccomend
27. März 2024
Bewertung ohne vorherige Einladung
Great refund policy
Great refund policy, great communication with customer support. There was an unexpected customs tax to deal with on the receiving end which was sorted out for me.
Overall great experience.
18. März 2024
Bewertung ohne vorherige Einladung
Haven't been able to find a brand that…
Haven't been able to find a brand that has my style of clothing so was really happy to have received my items. Just like advertised, very satisfied
28. Januar 2024
Great quality and style
Bought the GS No.142 Korean Loose Shirt and I'm really impressed by the style and quality. Would definitely order again from Gentleman's Seoul.
26. Januar 2024
Bewertung ohne vorherige Einladung
I love my first purchase
I love my first purchase. Got 2 coord sets, everything fits perfectly. The fabric is so soft and comfy. No issue with delivery. I get regular updates on shipping status. I will definitely come back and make more purchases! Thanks Gentleman’s Sole!
2. Februar 2024
Bewertung ohne vorherige Einladung
Very nice customer service!
The quality of the products is awful, I filled a return form then didn’t hear anything from them.
I contacted them 1 week later, they said that “my form was lost” even though I received the confirmation of it to be sent.
For a return, you need to send the product back on your own costs, you need to fill a return form, to send it with a tacking number, to take a picture of the parcel before sending, to send an email to them with the picture and the tracking number.
If you don’t do it within 14 days after receiving the parcel, or if you miss any of those steps. They don’t refund….
How convenient it is for them that my 1st form disappeared…
EDIT: there has been a misunderstanding with the customer service because of automated messages.
They apologized for the inconvenience, fully refunded the product and I didn't have to send the product back.
I gave the product to a charity on their behalf.
Very satisfied with the way they handled the problem!
31. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gentleman's Seoul
Hi Anthony,
We sincerely apologize for the inconvenience you've experienced with your recent order and return request. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns and improving our services.
Regarding the issues you've raised:
Quality: We deeply regret that our products did not meet your expectations in terms of quality. This is certainly not the experience we aim to provide our customers, and we take your feedback seriously. Rest assured, we are continuously working to enhance the quality of our products.
Return Process: We understand your frustration with the return process. The message you received regarding a 14-day return period is a default message, and it should not have been applied to your situation. We apologize for any confusion or miscommunication regarding the status of your return form. Your form was indeed received.
Return Procedure: While our standard return procedure includes certain verification steps, such as providing a tracking number and photographic evidence, we acknowledge that there was an issue with the processing of your initial return form. You should not be held responsible for any missed steps in the procedure, and we take full responsibility for any lapses in our service.
To make amends for the inconvenience you've faced, we have offered a solution that we believe will solve the issue. Do let us know via email reply if you would like to proceed with it.
Once again, we apologize for the issues you've encountered, and we appreciate your feedback, which helps us improve. We value your business and hope to have the opportunity to serve you better in the future.
Amazing item quality
Amazing item quality, great material and lovely customer service. Completely recommend.
15. November 2023
Bewertung ohne vorherige Einladung
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