GeekGearBox Bewertungen 

Don’t waste your time, or money Ordered items for birthday gifts and still haven’t received the items. it was nearly a month the first time I placed an order and over 2 weeks this time I ordered! even though I had paid 48 tracked for delivery. Apparently this order is still processing??? Never again thanks

I never received my order. I wrote them a lot Email. At the beginning they write back but after I told them I want my money back they just ignored me. Don't buy there!!!

Placed an order with GeekGear on 31st December 2021. Mid Jan 2022 half my order arrived. I thought they had done it in two shipments so I waited a few weeks a but nothing. I emailed and got a response that they were looking into it. After several follow up emails with no response I finally got an answer saying they will issue a refund. After a few more unanswered emails I had to submit a PayPal claim to get my money back. Claim has just been found in my favour, so I will be getting my money back, no thanks to GeekGear. After about 6 emails from me asking for a follow up, they still haven’t replied to me.

I ordered two items and only one arrived so I contacted them to ask where my other item was.

They asked me if I had something else on order and when I said no they said I had to either buy something or they would refund it. Basically a scam forcing you to buy something additional in order to receive what you’ve already paid for!
The items are also very tiny frequently and occasionally very cheaply made.

None of it is officially licensed, so I don’t know how they’re getting away with making copies of things from the movies.
Unlike the previous review they never mentioned their carbon footprint, in fact they refused to give me any reason at all. I think it’s purely because they didn’t want to pay for the postage of two items. I’m still waiting for my refund and it’s been a month since my complaint. The 2 items were in the sale and cost £50, which is crazy overpricing for what you get. Slughorn’s hourglass was around £30 and it’s only 3” high.
Avoid at all costs.

Awful customer service. Every order I have placed has arrived with either missing items or wrong items. Then they say that they can only give a refund or a credit to your next order, they refuse to send the correct item out to you because they are "trying to watch their carbon footprint." What a joke! Also, make sure and check your refunds because they tried to short me on my refund amount, I had to dispute it with my card company.

I had the monthly subscription last year it was great in the beginning and did unboxing videos, but closer to November the boxes arrived later and later. I unsubscribe and recommend not to buy from here, communication was terrible with them

One star is to good for this company . Emailed dozens of times to cancel subscription due to not receiving boxes . Told I can't email I need to log in online which it's not recognising my account so I can't cancel . No help what so ever and they have just taken another subscription out . Currently raising a dispute with the bank to try get money back as they don't reply to emails

Horrendous service, not only was my box late but it contained a damaged item and one item was missing, I've been chasing them for 6 months for a resolution to no avail. They ignore your emails and fob you off. AVOID.

Horrific customer services. Wanted to cancel my account. I couldn’t access my account as it said it didn’t recognize my email address. Got in touch through their support email address. They refused to cancel my subscription their end due to privacy. This resulted in a further unwanted charge. I am now still three week later. Still not had my subscription terminated. I am emailing them daily and they now are not replying to my emails. Awful service!

Spent £95, didnt get the correct order, I did eventually get a box, handled with love!!! Ha!! some of the things I ordered arrived but not worth that amount of money!! Such a shame as the products themselves were ok, took 2 months to arrive, late for my daughters 18th, valentines day and my friend birthday :(

Used to get the monthly box but the items got boring and were constantly late. Ended up being a waste of money. Agree with all the reviews below. Definitely go somewhere else for your wizarding things

Do not order from this site. They are ignoring my emails and saying the item I ordered is out of stock. Its lies. They won't send me what I paid for. AVOID.

Used to be a great subscription box but I have unsubscribed. I agree with all the reviews below.

I have this subscription for years, maybe from 2016, I think, but lately it's just very BIG miserable... I didn't get one box, they sent me wrong one as replacement.. I told them, that's not box that I have missing and I wanted to send the rigth one, they offered me store credits or refund. I choosed refund and now I send them emails almost one month every other day and have no money, no answer, they're just ignoring me... Don't buy a little thing from them! New owners are horrible...

I placed a shop order in their sale just after Christmas!
The website states shop orders should be sent within 2-5 days. Giving Xmas is a busy time I got in touch after a couple of weeks.
Well 6 weeks later and only one reply to the 3 emails I’ve sent and there’s no dispatch email as promised in the initial reply email let alone any sign of my £100+ order!
After seeing some good items through influencers on Instagram, it seems they want to keep a small group of people happy and leave customer service for everyone else with a lot to be desired for!!

Awful customer service. No way of contacting by phone, their online form doesn't work so left with only email that they sporadically respond to with answers that are standard and do not answer the query raised. I am contacting them over their mistakes, Took forever to get the order, way longer than advertised and i had to chase it. Then when it arrived it was wrong and they are saying they are refusing to resolve it.

First off, I actaully really like MOST of the items Geek Gear put out. The quality is good, variety and ingenuity good BUT thats when you actually receive what should be in your box.

I've been missing three items from three seperate boxes for 2 months now. I get the same bulk responses. You cant speak to anyone via phone to explain whats happening, probably for good reason.

DO NOT BUY PAST BOXES, especially not if you are buying them based on their sponsored youtube chanels videos, because you wont get what they show you is in the box! I ordered two last year, recieved wildly different contents!

Now I raised my cases with paypal hoping they could help and that it would be straight forward. But once again Geek Gear are being unreasonable. They are now saying they will issue a refund upon return. I have the added expense of sending back the items I do have and actually want to keep just because they havet sent me what I ordered and paid for.

All in all it's just NOT worth it. Once they have your money that's it, they dont care! I dont know how the various sponsered youtubers can still support them!

A delivery time of more than a month for a simple T-Shirt is not acceptable. And, it still doesn’t arrive yet. Will never order again!

A terrible company to deal with they don't give a dam, ordered a Harry Potter wizardry item they sent a fragile item in a jiffy bag! When I opened it half the item was damaged I contacted them and there answer was " the item was OK when they sent it! Pathetic, I would never use this company again I recommend you look on ebay for there items and buy from a independent seller at least they pack fragile items in a box

Bought a bunch of items off of the site during their sale. Three items weren't received at all, and support has stopped emailing me back. I also bought a bundle crate, when the item was delivered the items I expected weren't included and instead replaced with poor alternatives. Upon messaging support, I noticed the listing had changed and omitted the items I didn't receive, which is a bit shady if you ask me. I know I read the listing correctly when I first ordered, which seemed to be challenged by support, but the pictures had changed and I received two completely different items in their stead.

Had to go through Paypal to get a partial refund back.