I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
It was really easy for me to apply for a savings bond. The mobile app is very good too. I spoke to Mark in the customer services today and he was very friendly and helpful. I feel confident my... Mehr ansehen
Had some investments in a 6 month bond with GB Bank and had interest paid monthly - always on time and a good rate. Called today to speak about the maturity options and got through with NO WAIT to a... Mehr ansehen
Unternehmen hat geantwortet
Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Kontaktinformationen
Vereinigtes Königreich
- gbbank.co.uk
4.5
Hervorragend
132 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
First rate customer service!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Jelly
Thank you for your 5-star review! We are delighted to hear we delivered a first rate customer service. We appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
ROBERT
The service was amazing and rob helped with everything that was needed. thank you so much.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi
Thank you for your fantastic 5-star review! We are delighted to hear the service you received from Rob was amazing.
We really appreciate you taking the time to share your experience and we will be sure to pass on your brilliant feedback to Rob.
Kind regards
The GB Bank Savings Team
I was unable to access my account, m fault
I was unable to access my account this morning probably my fault inputting my details incorrectly. However after contacting GB Bank a nice young polite and calmly spoken lady called Reah resolved my issue with a few simple steps .
Thank you Reah
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Colin
Thank you for taking the time to share your experience with our Customer Service team and for your fantastic 5-star review - we really appreciate this!
We will ensure your kind comments are passed on to Reah.
Kind regards
The GB Bank Savings Team
Top Bank
Easy to deal with Bank, web site is good, very impressed with customer service swags was very helpful thank you.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi John
Thank you for taking the time to leave you fantastic 5-star review! We really appreciate you sharing your feedback and we are delighted to hear you are very impressed with our customer service.
We will ensure we pass on your thanks to Swags in our Customer Service team.
Kind regards
The GB Bank Savings Team
Having just opened a savings account I could not find my new account number or sort code.
Having just opened a savings account, which was very straight forward and uncomplicated, I logged onto my new account in order to find my new account number and sort code but to my dismay, this information was nowhere to be found anywhere within my account details! Therefore I could not make a transfer into the account. I called customer services and spoke with an extremely helpful young man, who quickly solved the issue.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi
Welcome to GB Bank!
Thank you for taking the time to leave your review, we are delighted to hear you found our account opening experience straight forward and uncomplicated.
We are pleased to hear our Customer Service team helped you locate your account details to fund your account and the issue was quickly resolved.
Kind regards
The GB Bank Savings Team
Claire helped me gain access to my…
Claire helped me gain access to my account, she was pleasant, helpful and very patient ( I’m 69 and computers are not my thing ) thank you Claire.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Christine
Thank you for taking the time to leave your brilliant 5-star review. We are delighted to hear that Claire in our Customer Service team helped you to access your account. We will ensure we pass on your thanks to Claire.
Please do not hesitate to contact us again should you need any further help.
Kind regards
The GB Bank Savings Team
GB Bank - Top Drawer.
GB Bank as usual solved my self generated problem!
They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly interested in you as an individual not just an accountant number.
I would recommend GB Bank as probably the best bank of its type. WELL DONE, DON'T CHANGE!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi John
We are delighted to read your brilliant 5-star review! Thank you for taking the time to share your experience of GB Bank and for your recommendation.
We are working hard to ensure we offer the best possible service for our customers so your recommendation and comments that we are the ‘best bank of our type’ means a lot to us!
Kind regards
The GB Bank Savings Team
An excellent service
An excellent service. So refreshing to speak to one person who assumed responsibility for my challenge over the course of a couple of days.
All too often these days you make calls to companies and you never get to speak to the same individual. Not the case with GB Bank. Great work, keep it up Rob
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Mark
Thank you for your fantastic 5-star review! We really appreciate you taking the time to share your feedback and we are delighted to hear you received excellent service from our Customer Service team. We will make sure we pass on your brilliant comments to Rob.
Kind regards
The GB Bank Savings Team
GB Great Britain, UK call answering in Newcastle 👍
Have been with GB for a while; good so far.
I needed advice over the phone today, my call was answered promptly and helpfully by Rob in Newcastle upon Tyne. Uk call answering is helpful for me because I have hearing impairment and have difficulty understanding overseas call centres.
There was a small problem opening a new account on line using iPad safari so I was advised to do it on Google which did work. I suspect that a section of the GB software isn’t compatible with Safari but with help on the phone we sorted it using google.
Otherwise apart from the software issue it would have been 5 star
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Phillip
Thank you for sharing your recent experience with our Customer Service team. We are delighted to hear that the team have been helpful and have resolved your queries.
We have raised the problem you had with Safari on your iPad with our IT Team who are investigating the issue, and we would like to thank you for taking the time to highlight this.
Kind regards
The GB Bank Savings Team
I had a question about how to access my…
I had a question about how to access my account and my options on maturity of my savings account. Both were answered in a very friendly, easy-to-understand way and I am very happy with the answers and the fact that I was able to do exactly what I had wished with the minimum of time and no intrusive list of questions.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Ann
Thank you for taking the time to leave your fantastic 5-star review. We really appreciate your feedback, and we are delighted to hear you were very happy with the answers to your questions and your maturity options.
Kind regards
The GB Bank Savings Team
Enrolled on a 1 yr bond at a great rate…
Enrolled on a 1 yr bond at a great rate now maturing had an issue with nominated bank a/c. Spoke to a lady Claire who explained in full and offered to do it for me to rectify the issue sorted can’t ask for more than that great customer care thanks Robert
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Robert
Thanks for your fantastic 5-star review! We are delighted to hear Claire in our Customer Service team sorted out your issue.
We really appreciate you taking the time to share your experience and we will be sure to pass on your great comments to Claire.
Kind regards
The GB Bank Savings Team
We opened a notice account with Gb bank…
We opened a notice account with Gb bank and the process was quick and easy. We always check beforehand what the phone service is like incase we have problems. We did encounter a problem on closing the account. The calls are answered quickly and the service providers are well informed and thecproblem resolved immediately. I WOULD RECOMMEND
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Ian
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of our service and we are truly delighted to hear that you would recommend GB Bank.
Kind regards
The GB Banks Savings Team
Helpful member of staff.
Just wanted to give a shout out for the friendly and helpful way their customer service handler Rob dealt with my banking enquiry. Very impressed and a credit to this Organisation
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Ms Hibbert
Thank you for your 5-star review and for taking the time to share your feedback - we really appreciate it.
We are delighted to hear of the great service Rob provided when dealing with your enquiry. We’ll ensure we pass on your very kind comments to Rob.
Kind regards
The GB Bank Savings Team
Customer Experience
Good competitive interest rates.
Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpful and knowledgeable in their products and systems. Staff are always very patient when sorting things out, very polite.
Today spoke to their colleague, Chantelle who quite happily stayed on the phone whilst I made payments from another bank, to make sure the money hit my GB bank account without issue. Very reassuring when moving large sums of money. Thanks Chantelle and thanks to all your colleagues.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Richard
Thank you for your fantastic 5-star review and for taking the time to share your feedback.
We are delighted to hear you had a good customer experience when transferring funds to your GB Savings account, and that the team have been very helpful and knowledgeable.
We’ll ensure we pass on your thanks and great comments to Chantelle and the team!
Kind regards
The GB Bank Savings Team
I have 4 bank acounts now with this…
I have 4 bank acounts now with this bank.They are by far the best bank I have ever used.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Chris
Thank you for your fantastic 5-star review! We are delighted to hear that GB Bank are by far the best bank you have ever used.
Thank you for choosing to save with GB Bank and for taking the time to share your positive experience.
Kind regards
The GB Bank Savings Team
5 stars to Rob snd GB Bank
I spoke to Rob at GB bank today and he sorted out my problem quickly and efficiently and was an absolute star!
Five stars to GB Bank as well for providing an actual person to speak to!!!!
Recommended!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Suzanne
Thank you for taking the time to leave your fantastic 5-star review and for your recommendation of GB Bank.
We are delighted to hear that Rob in our Customer Service team resolved your issues quickly and efficiently. We will ensue we pass on your kind comments that he is an absolute star!
Kind Regards
The GB Bank Savings Team
I recently phoned GB bank with a…
I recently phoned GB bank with a complaint and was greeted by a man called Rob. I complained to him about an issue. Rob was most helpful and was able to speak to him a second time following a further letter from the bank. This communication between me and him allowed for a speedy conclusion to be reched by the bank. I am delighed therefore with the service given to me by GB bank and especially Rob.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi NNO
Thank you for taking the time to leave your great review. We are sorry you had reason to complain, however, we are pleased to see that the issue was quickly resolved, and we reached a speedy conclusion.
We will ensure we pass on your kind words to Rob, and we will let him know you were delighted with the service.
Kind Regards
The GB Bank Savings Team
Great Service
I couldn’t get into my account today, so I spoke to both Sam and Rob at GB Bank, they were both extremely knowledgeable patient and very eloquent. Such a pleasure to be able to speak to a human being that you can understand.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Georgina
Thank you for your fantastic 5-star review and for taking the time to share your experience with Sam and Rob in our Customer Service team.
We are delighted to hear they helped you with your account and we will make sure we pass on your lovely comments.
Kind regards
The GB Bank Savings Team
Great bank with great name!
I have saved with GB Bank for a year now and find them excellent both in terms of competitive rates, easy navigation on their website and very friendly and helpful service operators. I have recommended them to many friends and relatives and would not hesitate in doing so generally. The lady I spoke to today, Claire, was exceptionally helpful. Keep up the good work GB Bank and good luck for 2026.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Lizzy
Thank you so much for taking the time to share your experience of our products and service and for your fantastic 5-star review.
We are delighted to hear that you have recommended us to your family and friends based on your experience of saving with us.
We look forward to continuing to provide you all with competitive rates and excellent service and wish you all the best for 2026.
Kind regards
The GB Bank Savings Team
Excellent Customer Care .....
Rob was extremely helpful and patient in helping me set up my account. He spent 46 minutes on the phone going through each step online with me; even with me asking him basic questions I had just to make sure I had understood all the information correctly. Did not feel rushed or pressurised. The online set-up was actually simple but I just felt I needed "someone holding my hand" whilst setting up online and so glad that it was Rob on the other end of the phone! Thank you Rob
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von GB Bank
Hi Natasha
Welcome to GB Bank!
Thank you for your 5-star review and for taking the time to share your experience with our Customer Service team.
We are delighted to hear you found the online set up simple and appreciate it's good to talk through it with someone for the extra re-assurance.
We hope you are all set to go with your account but please do not hesitate to get in touch if you do have any further queries - the team will be more than happy to help.
They are available on 0808 164 2111 Monday - Friday 9.00am - 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
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