I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible, No communication. Material dumped in front of the door without even ringing the doorbell. Sent various emails regarding order, no response at all. very disappointed
I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Mehr ansehen
Unternehmen hat geantwortet
Great quality trellis, it’s defiantly not the cheapest but you certainly get what you pay for, my garden looks great
Unternehmensdetails
Vom Unternehmen geschrieben
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Kontaktinformationen
355a Old Road, CO15 3RQ, Clacton-on-Sea, Vereinigtes Königreich
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4.3
Hervorragend
1103 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible experience with 0 customer service.
Terrible, No communication. Material dumped in front of the door without even ringing the doorbell. Sent various emails regarding order, no response at all. very disappointed
12. August 2026
Bewertung ohne vorherige Einladung
Great quality trellis
Great quality trellis, it’s defiantly not the cheapest but you certainly get what you pay for, my garden looks great
4. April 2026
No one responds to emails
No one responds to emails, at all... Customer service is entirely non-existent. Lead times aren’t communicated or updated so you just wait…
6. August 2026
Bewertung ohne vorherige Einladung
Highly recommend
Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mine painted, but I actually regretted that decision later, so I’d definitely consider it next time. Overall, I’m very happy with my purchase and will definitely use this company again.
22. Mai 2026
Bewertung ohne vorherige Einladung
Ok but….
Panels arrived ok but one panel was split and damaged at the corner and the contractor had to glue and cramp it securely, wasn’t worth returning the panel due to the cost which I would have to pay for. Would suggest that better packaging support at the corner would be better
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for taking the time to leave your review.
We're pleased to hear your panels arrived overall, but we're sorry to learn that one of them had sustained damage to the corner. We can't see that this issue was reported to us at the time, had we been contacted we would certainly have looked into it and worked with you to resolve the matter as quickly as possible.
Unfortunately, while we take great care in manufacturing and packing our products, couriers do not always handle goods as carefully as we would like, and occasional transit damage can occur despite our best efforts. We are continually reviewing our packaging and appreciate your suggestion regarding additional corner protection, which we will pass on to our packing team for consideration.
Thank you again for your feedback, and we hope you enjoy your panels.
This is the second order I've placed…
This is the second order I've placed with The Garden Trellis Company and I am again very pleased with the products. The quality of the products is excellent and the items arrived quickly and securely packaged. I'd definitely use them again.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your wonderful review and for choosing to order from The Garden Trellis Company again.
We're delighted to hear that you're pleased with the quality of your products and that your order arrived quickly and securely packaged. It's especially rewarding to know that you've returned to us for a second purchase, and we're grateful for your continued support.
Thank you for taking the time to share your experience. We look forward to helping you with your next garden project.
The quality of the products I purchased…
The quality of the products I purchased and were exact what I needed. If there is one thing I waited over 4-6 weeks for the delivery and would be a good idea if the company could look to reduce lead time from placing order.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for taking the time to leave us a review. We're really pleased to hear that you were happy with the quality of the products.
We're sorry that the delivery time was longer than you had hoped. Painted orders do take longer to manufacture, particularly during our busiest periods, and we do make this clear on our website before customers place their order so they can make an informed decision about the lead time.
We're always looking at ways to reduce our lead times, but it's a careful balance. Reducing them significantly would require increasing our production capacity and taking on additional staff, which would ultimately increase the cost of our products. We work hard to strike the right balance between offering high-quality products at competitive prices and delivering them as quickly as possible.
Thank you again for your valuable feedback, and we hope to be able to help you again in the future.
I chose the trellis painted
I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my spam folder so its arrival caught me out
6. Februar 2026
Antwort von The Garden Trellis Company
Thank you for your review. We're delighted to hear you chose the painted trellis and found it worthwhile. Having it pre-painted certainly saves a lot of time and effort compared to doing it yourself.
We're also pleased your order arrived on time. We're sorry the delivery notification ended up in your spam folder and that the delivery caught you by surprise. We'll continue working with our delivery partners to make sure our communications reach customers as reliably as possible.
Thank you again for your feedback, and we hope you enjoy your new trellis.
All Sorted!!
I’m still waiting for part of my order!!
Quality looks very good, but long wait times, and only part of order turned up!
Update: After speaking to a very helpful lady, the missing posts were located, and shipped out straight away!
Thanks for rapid response
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your feedback. We're pleased to hear that you're happy with the quality of the items you received, but we're sorry to learn that you believe part of your order is still outstanding.
We haven't been made aware of any missing items, and according to our records, your order was delivered in full. We'd really appreciate it if you could contact our office so we can investigate this for you and resolve any issues as quickly as possible.
We look forward to hearing from you and getting this sorted.
So pleased we got to the bottom of this for you and it has now been resolved. Have fun with your install!
Good products overall, but room for improvement
I first came across this company through various garden designers I follow on Instagram, so I was completely bought in before ordering. I purchased posts, trellises, post caps in olive green and a tin of olive green paint.
The products have only been installed for a few months, but so far I am impressed with how they look. The olive green colour is really lovely and the paint quality seems very good. The overall finish is attractive and the products do look premium once installed.
However, one of the posts developed a significant bow after only a few months, which was disappointing given the price point. I raised this with the company and, although it took some back and forth, they did eventually resolve the issue.
My main negatives are that the products are considerably more expensive than other options, and the website is not particularly easy to use. Overall, I do like the look of the products so far, but based on the issue with the bowed post, the higher pricing and the website experience, I would give 3 stars.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you love the appearance of your fencing and that the olive green finish and paint quality have met your expectations.
We're sorry to hear about your concerns regarding one of the posts. As timber is a natural product, some movement can occur as it acclimatises to its environment, and unfortunately we cannot guarantee against natural timber movement, as outlined in our Terms & Conditions. That said, we wanted to ensure you were happy with your purchase, so we offered a replacement post as a gesture of goodwill, which we hope demonstrated our commitment to resolving the issue.
We also appreciate your comments about our pricing and website. We continually review customer feedback to help improve both our products and the overall shopping experience.
Thank you again for your review. We hope you continue to enjoy your garden and your fencing for many years to come.
Lovely product looks great very pleased
Lovely product looks great very pleased
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you so much for your kind review. We're delighted to hear that you're so pleased with your purchase and that you love how it looks. We really appreciate your support and hope you enjoy your product for years to come.
Exceptional quality and look amazing..
I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very old slate and brick wall in my garden. I had them fitted onto my wall the next day and can honestly say they have exceeded my expectations in every way..absolutely love the olive colour they have been painted, they look classy, extremely well made and sturdy. They have given me that extra privacy I have wanted and even the fitter said he was totally impressed with the quality and how amazing they look. Worth the cost and I am so very pleased with my purchase....I can highly recommend this company for sheer professional quality and workmanship I will definitely be purchasing from them again..
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your lovely feedback. We're so pleased to hear you're happy with your product and that it looks great. Your kind words mean a lot to us, and we hope you continue to enjoy it. Thanks again for choosing us.
We are a business
We are a business. I made a mistake on the address for the delivery. The company were totally inflexible and wouldn't change the address (not yet delivered but on route) and then returned items and charged an additional delivery charge.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
We understand that customers can sometimes make mistakes with delivery addresses. Unfortunately, once an order has been processed and payment accepted, we are unable to change the delivery address, as this would not comply with the regulations and security measures surrounding online purchases. We believe this was explained at the time your enquiry was made. We did offer you the option to pay by bank transfer and we would refund your card payment, this would then allow the address to be changed, but this was not done until the end of the day which was then too late to redirect the order for you. We feel we were as flexible as we could be under the circumstances.
As the delivery could not be completed to the original address provided, the order was returned to us, and the additional delivery charge covered the cost of resending the items.
We appreciate your comments and are sorry we couldn't offer the flexibility you were hoping for. We are always happy to help where we can within the requirements we must follow.
Antwort von The Garden Trellis Company
Thank you for your review. We're delighted to hear that everything was just what you wanted. We appreciate your support and look forward to serving you again in the future.
Wood quality and finish to be improved!
We bought from the Trellis Company on the assumption they would provide top quality trellises.
But we were only mildly satisfied.
The quality of the wood and the finish is NOT top quality. The trellis have rough surfaces in some part, some chips and even some minor bumps. It feels more like a second hand trellis from reclaimed wood than premium quality ones.
It looks good from a distance and the colour is gorgeous. But don't look too close!
Added comment - order ref order SO8059. Since we ordered the most expensive available, I assume it was you prestige range!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for taking the time to leave a review.
We are sorry to hear that the trellis did not fully meet your expectations. Unfortunately, we cannot locate an order under the name used for this review, so we are unable to verify exactly which product was purchased.
From your description, it is possible that you purchased from our Standard Range. These products are manufactured from planed timber, but they are not sanded smooth. As timber is a natural material, some minor naturally occurring characteristics such as small knots, slight surface irregularities, chips, or bumps can occasionally be present and are considered normal within the specification of this range.
We would like to reassure you that our products are made from new, quality timber and are certainly not rough-sawn, reclaimed, or second-hand materials.
If you were seeking a perfectly smooth, furniture-quality finish, our RHS Prestige Range may have been more suited to your requirements. These premium products are manufactured using joinery-grade timbers and are sanded smooth throughout, which is reflected in their higher price point.
We appreciate your comments and are pleased to hear that you liked the overall appearance and colour of the trellis. If you would like to contact us directly with your order details, we would be happy to discuss your concerns further.
Thank you for your reply, due to GDPR I am unable to comment on the order as it was ordered under another name, I will however email the contact on the order directly to address your comments/concerns
Beautiful crafted and painted trellis
Beautiful crafted and painted trellis. Very happy with the finished product
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your wonderful review. We're delighted to hear that you're happy with your trellis and that you appreciated the craftsmanship and finish. Your feedback means a great deal to our team. Thank you for choosing us, and we hope you enjoy your trellis for many years to come.
Quality product and quick delivery.
Quality product and quick delivery.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with both the quality of the product and the speed of delivery. We really appreciate your feedback and hope to be of service again in the future.
Antwort von The Garden Trellis Company
Thank you for your fantastic review. We're delighted to hear that you were pleased with the quality of our products and our fast delivery service. Your feedback is greatly appreciated, and we hope to be of service again in the future.
Excellent product and rapidly…
Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your wonderful feedback! We’re delighted to hear you were pleased with both the quality of the product and the speed of dispatch.
We understand that our products can initially seem more expensive than some alternatives, so it’s especially rewarding to hear that, once received, you found the quality to be far superior to what’s available at local garden centres. We work hard to provide products that offer lasting value as well as great appearance.
Thank you again for taking the time to leave a review, it’s greatly appreciated.
Standard range is poor quality for the…
Standard range is poor quality for the expensive price.
You could get better prices and quality from garden centres
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Garden Trellis Company
Thank you for your feedback. We’re sorry to hear you were disappointed with the quality of our Standard range.
Unfortunately, as your review does not include your name or order details, we’re unable to look into your purchase specifically. However, in our experience, customers are sometimes expecting the finish and specification of our Prestige range while purchasing from the lower-priced Standard range.
Our Prestige products are priced accordingly to reflect their higher grade and finish, whereas the Standard range is designed to offer a more budget-friendly option. We do make every effort to clearly explain the differences between the ranges through our product descriptions and website images, although we appreciate that not every customer will review these details fully before ordering.
We do value all customer feedback and will continue working to make the distinctions between our ranges as clear as possible.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.